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Weekend Epic Help Desk Jobs in Calgary, AB (NOW HIRING)

GAM Technical Services

L1 Support Hero

Calgary, AB

CA$40K - CA$60K/yr

Qualifications & Experience 1+ years of experience in IT support, help desk, or customer service ... Occasional evening or weekend work may be required for critical support or project-related tasks.

GAM Technical Services

L1 Support Hero

Calgary, AB · On-site

CA$40K - CA$60K/yr

Qualifications & Experience * 1+ years of experience in IT support, help desk, or customer service ... Occasional evening or weekend work may be required for critical support or project-related tasks.

Anytime Fitness - 567508

Sales Associate

Okotoks, AB · On-site

CA$15/hr

You'll help drive new member acquisition, support current members, and promote a positive and ... Maintain a clean and organized front desk and lobby area * Assist with basic day-to-day tasks such ...

Sentinel Storage

Assistant Manager

Calgary, AB · On-site

CA$17/hr

Helping clients find storage solutions that fit their needs * Managing front desk operations ... Weekend availability as needed Take the next step toward a career with growth, stability, and ...

Sentinel Storage

Assistant Manager

Calgary, AB

CA$17/hr

Helping clients find storage solutions that fit their needs * Managing front desk operations ... Weekend availability as needed Take the next step toward a career with growth, stability, and ...

MaidPro Airdrie

Professional House Cleaner

Airdrie, AB · On-site

CA$18/hr

Training & development GET YOUR NIGHTS AND WEEKENDS BACK At MaidPro, our mission is to improve the ... Get out from behind your desk or cash register and get moving! Our PROs travel to different work ...

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All JobsEpic Help Desk JobsWeekend Epic Help Desk JobsWeekend Epic Help Desk Jobs in Calgary, AB

Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the most commonly searched types of Epic Help Desk jobs in Calgary, AB?

The most popular types of Epic Help Desk jobs in Calgary, AB are:

Weekend Epic Help Desk jobs near you

Part-Time Front Desk Associate - 17th Ave

Myo

Calgary, AB

CA$17 - CA$19/hr

Part-time

Posted 12 days ago

Job description

We're looking for a Part-Time Front Desk Associate (FDA) to join Myo - 17th Ave!
 
17th Ave (1709 8 St SW, Calgary)
 
The ideal candidate will have the following availability, and will be scheduled to work 2-3 shifts per week.
Estimated Start Date: 1st week of September
 
As a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. You'll play a vital role in creating a seamless client experience while actively contributing to the clinic's sales objectives. 
 
Who We Are
 
Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day.
 
Join us in our mission to raise body IQ globally! #FutureproofYourBody
What You'll Do
  • Provide all clients exceptional service and hospitality in line with Myo standards
  • Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
  • Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
  • Ensure all claims, invoices, transactions are submitted and filed accurately.
  • Maintain clean, consistent client notes for seamless service to each client
  • Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
  • Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
  • Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
  • Share insights from daily shifts, clinicians and client feedback to Operations Lead as relevant
Who We're Looking For
  • You have 1+ years of experience working in a customer service and/or hospitality role
  • You must be able to work a minimum of 3 shifts per week, with weekend availability
  • You care deeply about ensuring positive client interactions and experiences
  • You are proud of the team and workspace you're a part of, exemplified through a well maintained, presentable clinic
  • You pay attention to every detail - small or big. After all, how much we care is the fuel for our passion!
  • You're passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
  • You perform your job duties with consideration and care for business driving booking strategies
  • You thrive in a fast paced environment
  • You are innately curious, always seeking to solve problems, answer questions and better your work product
  • You show up as your authentic self day in and day out, making your voice heard
  • You prioritize your own physical and mental health so you can show up as your best version in the workplace
Myo Benefits + Perks
  • 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
  • Group RRSP with Profit-Sharing Employer Match
  • Discounted Pet Insurance through SPOT
  • Complimentary paid staff treatment sessions
  • Bonus payout for referral of new team members
  • Employer-paid mental health support through our EAP, Homewood 
$17 - $19 an hour
Apply today - here's what you can expect
 
Our Hiring Process
 
We believe in creating a thoughtful and engaging hiring experience-just like the client experience we provide at Myo. If your application is selected, you'll have the opportunity to meet with our Regional Operations Manager for a great conversation about your background in client services, your accomplishments, and what drives you.
 
This is also your chance to dive deep into your customer service and administrative experience, align with our Myo values, and explore how you can grow with us. Plus, you'll get to see our beautiful clinic firsthand and get a feel for the vibrant environment you'd be a part of!
 
We're excited to meet you and explore the possibilities together!
 
Why Myo?
 
At Myo, we offer a dynamic and collaborative environment where exceptional service meets meaningful impact. As a Front Desk Associate, you'll be the face of our clinics-creating a welcoming atmosphere, supporting our clinicians, and ensuring every client has an outstanding experience.
 
Join us in helping people move better, feel better, and Futureproof Their Bodies.
 
Core Values and Principles
 
At the heart of our operational ethos lie our core values, encapsulated by a commitment to:
 
* Care Deeply (Empathy)
* One Team, One Dream (Collaboration)
* Make it Count (Focus)
* Set the Pace (Ambition)
* Never Stop Learning (Curiosity)
 
Learn more about us through our YouTube and Instagram.
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