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Weekend Epic Help Desk Jobs in Washington (NOW HIRING)

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Join a fast-paced ... Ability to work rotating shifts, including nights, weekends, and holidays * U.S. Citizenship and ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

$21 - $28.75/hr

Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)Employment ... Position SummaryAretec is seeking a Help Desk Specialist I (Tier 1 Agent - External) to support the ...

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Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Washington? The most popular types of Epic Help Desk jobs in Washington are:
What are popular job titles related to Weekend Epic Help Desk jobs in Washington? For Weekend Epic Help Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Washington look for? The top searched job categories for Weekend Epic Help Desk jobs in Washington are:
What cities in Washington are hiring for Weekend Epic Help Desk jobs? Cities in Washington with the most Weekend Epic Help Desk job openings:
Weekend Epic Help Desk jobs near you

Help Desk Specialist I - Tier 1 Support

TEEMA

Ashburn, VA • On-site

$48K - $50K/yr

Full-time

Re-posted 11 days ago

Job description

Help Desk Specialist I (Tier 1 Support) – Remote Flexibility | 24/7 Operations

Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 environment. This role serves as the first point of contact for customers, government partners, and business users seeking technical assistance, system guidance, and issue resolution.

You will manage inbound support requests through phone, chat, email, and ticketing systems, providing exceptional customer service while troubleshooting application and access issues. Responsibilities include incident intake, problem triage, documentation, escalation management, and ongoing communication with users regarding ticket status and resolution progress.

Success in this role requires strong technical aptitude, excellent communication skills, and the ability to thrive in a rotating shift environment supporting mission-critical operations.

What You’ll Bring:

  • High school diploma or equivalent

  • 1+ year of IT help desk, service desk, or technical customer support experience

  • Working knowledge of Windows, Microsoft Office, and web-based applications

  • Strong written and verbal communication skills with a customer-first mindset

  • Ability to work rotating shifts, including nights, weekends, and holidays

  • U.S. Citizenship and ability to pass a background investigation

Preferred Qualifications:

  • Bilingual English/Spanish skills

  • CompTIA A+, HDI, or similar technical/customer service certifications

  • Experience with enterprise ticketing tools such as ServiceNow

  • Familiarity supporting government, trade, or large-scale external customer environments

  • Prior experience in regulated, public sector, or high-volume help desk settings

If you enjoy solving problems, helping customers, and working in a collaborative technical environment, this is an excellent opportunity to grow your IT support career.

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About Teema

Sourced by ZipRecruiter

TEEMA is an award-winning, industry-leading recruitment agency dedicated to building meaningful relationships across North America. We achieve this time after time by consistently sourcing, screening, managing and securing top talent tailored to employers’ specific needs. The team that makes this happen consists of hundreds of experienced professional recruiters backed by exceptional, tenured leadership and back-office support. No matter how unique or challenging your hiring needs may be or how misunderstood or undervalued your in-demand skills may be in your current role, we have you covered. Our primary objective is to provide an exceptional recruitment experience for our clients and candidates and an ecosystem that empowers our team to thrive.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Litchfield Park, AZ, US

Social media

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