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Weekend Epic Help Desk Jobs in Ohio (NOW HIRING)

Goosehead

Helpdesk Associate

Westlake, OH · On-site

$17.25 - $23.25/hr

This role is expected to deal with many calls and emails to the Help Desk using a variety of ... Provide off-hours, weekend and holiday coverage as needed. Experience and Skills * Excellent ...

MOUNT ST JOSEPH UNIVERSITY

ISS Student Worker

Cincinnati, OH · On-site

$13.50 - $15/hr

... Help Desk patrons. * Work efficiently with others. * Working under the pressure of deadlines. * Open availability and willingness to work all shifts (early morning, evenings, and weekends) including ...

MOUNT ST JOSEPH UNIVERSITY

ISS Student Worker

Cincinnati, OH · On-site

$13.50 - $15/hr

... Help Desk patrons. * Work efficiently with others. * Working under the pressure of deadlines. * Open availability and willingness to work all shifts (early morning, evenings, and weekends) including ...

Range USA

Customer Experience Coordinator

Blue Ash, OH · On-site

$17 - $18/hr

Fast-paced environment handling up to 100 calls and or Help Desk tickets a day. Core values ... Work schedule weekends and evenings on a rotating basis Desired skills & experience * One year of ...

FIT Technologies

Helpdesk Team Lead

Cleveland, OH · On-site

$55K - $65K/yr

The Helpdesk Team Lead builds relationships with employees and clients to provide excellent ... Occasional evening and weekend work to support meetings, events, or deadlines, occasional work ...

Serenity Spa

Front Desk

Maumee, OH · On-site

$14.25 - $18.25/hr

... to help promote the business. Compensation is hourly. Additional opportunities available and ... Applicant must be able to work some evenings and weekends. Please submit resume and brief cover ...

Serenity Spa

Front Desk

Maumee, OH · On-site

$14.25 - $18.25/hr

... to help promote the business. Compensation is hourly. Additional opportunities available and ... Applicant must be able to work some evenings and weekends. Please submit resume and brief cover ...

Range

Customer Experience Coordinator

Cincinnati, OH · On-site

$17 - $18/hr

Fast-paced environment handling up to 100 calls and or Help Desk tickets a day. Core Values ... Work schedule weekends and evenings on a rotating basis Desired Skills & Experience * One year of ...

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Showing results 21-40

All JobsEpic Help Desk JobsWeekend Epic Help Desk JobsWeekend Epic Help Desk Jobs in Ohio

Weekend Epic Help Desk information

What is a Weekend Epic Help Desk?

A Weekend Epic Help Desk is a specialized IT support service that assists healthcare professionals with issues related to the Epic electronic health record (EHR) system during weekends. Staffed by knowledgeable technicians, this help desk addresses problems such as login issues, system errors, workflow support, and troubleshooting for users working outside of regular business hours. The goal is to ensure continuous, reliable access to patient records and support critical clinical operations when standard weekday support may not be available.

What is the difference between Weekend Epic Help Desk vs Weekend IT Support Specialist?

AspectWeekend Epic Help DeskWeekend IT Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, call centers, remote supportOn-site or remote technical support
Industry UsageIT service providers, tech companiesIT departments, tech firms
Common Search IntentTechnical troubleshooting, customer supportHardware/software issues, user assistance

The Weekend Epic Help Desk and Weekend IT Support Specialist roles both involve technical support, but the Help Desk typically focuses on customer service and troubleshooting via phone or remote tools, while the IT Support Specialist may handle more hardware and software issues directly. Both roles require similar certifications and are common in IT service environments, making them closely related but distinct in daily tasks.

What are the key skills and qualifications needed to thrive as a Weekend Epic Help Desk professional?

To thrive as a Weekend Epic Help Desk professional, you need strong problem-solving abilities, knowledge of healthcare workflows, and experience with the Epic electronic health record (EHR) system, often supported by relevant Epic certifications or healthcare IT experience. Proficiency with ticketing systems, remote desktop tools, and Epic modules such as Hyperspace or MyChart is typically required. Excellent communication, patience, and the ability to stay calm under pressure are essential soft skills for assisting users and coordinating with technical teams during off-hours. These skills ensure timely resolution of technical issues, minimize disruptions to patient care, and provide effective support during critical weekend shifts.

What are some common challenges faced by Weekend Epic Help Desk staff, and how can they prepare for them?

Weekend Epic Help Desk staff often encounter high call volumes and urgent issues, as many healthcare providers rely on timely support outside standard business hours. A key challenge is troubleshooting complex problems with limited access to in-person resources or escalations. To prepare, it's important to develop strong communication and problem-solving skills, familiarize yourself with the most frequent Epic system issues, and stay updated on organizational protocols. Collaborating closely with on-call technical teams and documenting issues clearly can also help ensure smooth transitions and effective resolutions.
What are the most commonly searched types of Epic Help Desk jobs in Ohio? The most popular types of Epic Help Desk jobs in Ohio are:
What are popular job titles related to Weekend Epic Help Desk jobs in Ohio? For Weekend Epic Help Desk jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Weekend Epic Help Desk jobs in Ohio look for? The top searched job categories for Weekend Epic Help Desk jobs in Ohio are:
What cities in Ohio are hiring for Weekend Epic Help Desk jobs? Cities in Ohio with the most Weekend Epic Help Desk job openings:
Weekend Epic Help Desk jobs near you
Infographic showing various Weekend Epic Help Desk job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

Information Desk Assistant: PRN

Firelands Health

Sandusky, OH • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 12 days ago

Firelands Health rating

7.2

Company rating: 7.2 out of 10

Based on 35 frontline employees who took The Breakroom Quiz

347th of 887 rated healthcare providers

Job description

Job Posting

Position Highlights:

  • Lifestyle: Sandusky was voted "Best Coastal Small Town in America". You will have the opportunity to enjoy living and working in this growing area along the beautiful shores of Lake Erie.
  • Work/life: You will find support to help you manage your personal life while building a career.
  • Employee-centric: Tuition reimbursement, loan forgiveness, comprehensive major medical, dental and vision insurance, paid time off, 401(k), health and wellness offerings, monthly employee events, and more.

About Firelands Health:

Our goal at Firelands Health is to be the best & preferred independent healthcare employer for the Sandusky Bay region.

Firelands Health is the area's largest and most comprehensive resource for quality medical care. We are "big enough to care for you, and small enough to care about you". We are locally managed and governed as a not-for-profit healthcare facility, serving the counties of Erie, Ottawa, Sandusky, and Huron, covering a regional service area with over 300,000 residents. Our mission is to provide excellent healthcare, promote community wellness, and improve the lives we serve.

Our Core ACE Values: Attitude: We choose to be positive and inclusive every day. Commitment: We are committed to exceed the expectations of those we serve. Enthusiasm: We will work passionately to make a difference.

What You Will Do:

  • Supports established Information Desk duties, including directing and supporting volunteer staff. Assists with updating and reviewing information desk procedures, to optimize productivity.
  • Professionally greets and directs guests who arrive at the hospital Main Entrance. Responds to patient needs by seeking appropriate solutions to problems.
  • Assists patients by escorting and/or providing directions to ancillary departments.
  • Promotes excellent guest relations at all times.
  • Keeps work area clean and neat. Contacts Housekeeping for assistance when needed.
  • Answers the telephone using the appropriate greetings. Assists callers with information requested, transferring callers to patient rooms, and providing patient room numbers, per HIPAA guidelines.
  • Contacts Security Officer when assistance is needed or requested.
  • Assists with clerical duties for the Registration, Financial Counseling, and Central Scheduling staff.
  • Communicates with Patient Registration Supervisor if problems occur that need attention.

What You Will Need:

  • High school diploma or equivalent.
  • Demonstrates good computer skills.
  • Must be friendly, pleasant, courteous, and outgoing.
  • Must demonstrate good, mature judgment when making decisions pertaining to guests.
  • Willingness to work varied hours including weekends, evenings and holidays.
  • Must demonstrate personal attributes such as tact, patience, good grammar, retentive memory, pleasant voice and appearance.
  • Must be able to understand directions and communicate and respond to inquiries; requires excellent interpersonal skills to interact courteously and effectively with all guests and employees.
  • Must be able to move freely and quickly about the Medical Center.
  • Must be able to occasionally move, lift, and/or carry medium weight materials, must be able to transport most patients and guests safely in a wheelchair.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

What Firelands Health employees say

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