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Weekend Email Customer Support Jobs in Montgomery, AL

Datavant

CPC Processor Customer Support

Montgomery, AL · On-site

$16 - $20.75/hr

CPC Processor I Customer Support to insure the accurate and timely handling of release of ... Review, research, resolve and respond to inquiries that are received via telephone, email or ...

New

Bomb Party

Receptionist & Operations Assistant

Pike Road, AL · On-site

$13.25 - $16.75/hr

Communicates clearly and professionally with Customer Support, Shipping, vendors, and other ... Demonstrates basic proficiency with Microsoft Office, email, telephone systems, and shared office ...

Gabriel Group

Technical Support Consultant

Montgomery, AL · On-site

$60 - $80/hr

Provide technical product support to distribution partners, end users, and internal sales teams via phone, email, and chat. * Act as a technical liaison between Sales & Marketing, Customer Service ...

Walgreens

Photo Specialist

Prattville, AL · On-site

$13.25 - $17.50/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred ...

Walgreens

Photo Specialist

Millbrook, AL · On-site

$16.25 - $21.25/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Montgomery, AL

Weekend Email Customer Support information

See Montgomery, AL salary details

$10

$22

$56

How much do weekend email customer support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for weekend email customer support in Montgomery, AL is $22.92, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.15 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Montgomery, AL?

The most popular types of Email Customer Support jobs in Montgomery, AL are:

What job categories do people searching Weekend Email Customer Support jobs in Montgomery, AL look for?

The top searched job categories for Weekend Email Customer Support jobs in Montgomery, AL are:

What cities near Montgomery, AL are hiring for Weekend Email Customer Support jobs?

Cities near Montgomery, AL with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Technician

360 IT Professionals

Montgomery, AL

$18 - $24.50/hr

Contractor

Re-posted 14 days ago

Job description

Company Description

360 IT Professionals is a California base Minority Business Enterprise specializing in the field
of IT Consulting and Staffing. Since our Inception we have been providing
industry leading IT solutions for Staffing and Software Development. We have
more than 30 IT Staffing Services contracts across USA and working
closely with Fortune 500 Companies and Key Private sector Agencies. We
are providing staffing support to more than 10 State Customers across USA
and have successfully staffed for more than 260 roles in last 6 months.

Job Description

Job Title: Customer Support Technician

Duration: 2 months with likely extension up to further 2 years

Work Location: Montgomery, AL

Interview methods: Phone/Skype/F2F

Required Skills:

  • Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities. Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary. Assists in the resolution of application, hardware and software problems. This reports directly to the Support Services Supervisor of Desktop Support, and serves as the first tier OIT Desktop Support to assist State Agencies with any issues (hardware, software, network). They are expected to respond efficiently and effectively to Service Desk tickets from OIT end users which are received by phone, email, or walk in and either resolve the issue or elevate the issue to the appropriate tier-2 level support if necessary. This position is required to accurately record all resolution steps to the current tracking software with a complete description of the problem, end user contract information, organization, resolution, and any other attributes required to support future end user queries.
  • Skills Required Learner/entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers. In general, follows documented procedures and checklists. Microsoft/Windows OS/MAC OS/Apple product Installation and basic troubleshooting of software and hardware issues. The ability to troubleshoot in a timely manner and follow written instructions. CompTIA A+ break/fix field related experience in a desktop support role from initial set-up to finished product. Excellent interpersonal skills and the ability to communicate with others in a positive professional manner. Familiar with Active Directory, virtual environments, storage area servers/networks, LAN/WAN, MS Exchange, MS SharePoint and Office 365.

Qualifications

Skills Preferred:

  • Experience Required: Typically has 1 to 2 years of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills.
  • Education Required : Bachelor's Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. CompTIA A+
Additional Information

*** Local candidates strongly preferred****





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