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Weekend Email Customer Support Jobs in Franklin, WI

Formlabs

Customer Support Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Accept and work on customer cases through multiple channels, including email and phone ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

Formlabs

Customer Support Representative

Milwaukee, WI · On-site

$15.75 - $21.50/hr

Accept and work on customer cases through multiple channels, including email and phone ... Log all contacts in cases and provide technical support, diagnosis, and customer education ...

C2 Staffing

Email Marketer

Brookfield, WI · Hybrid

$32 - $36/hr

... CRM data and marketing automation platforms Support promotional messaging and make copy edits as ... on email marketing experience with demonstrated ownership of campaigns from build through ...

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Franklin, WI

Weekend Email Customer Support information

See Franklin, WI salary details

$10

$21

$53

How much do weekend email customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for weekend email customer support in Franklin, WI is $21.51, according to ZipRecruiter salary data. Most workers in this role earn between $11.15 and $24.57 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What job categories do people searching Weekend Email Customer Support jobs in Franklin, WI look for?

The top searched job categories for Weekend Email Customer Support jobs in Franklin, WI are:

What cities near Franklin, WI are hiring for Weekend Email Customer Support jobs?

Cities near Franklin, WI with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Representative

Evans Transportation Services LLC

Delafield, WI • On-site

$40K - $42K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Description

                                                                   ROLE IS FOR 5 DAYS A WEEK IN OFFICE AT OUR WI OFFICE!


 In the wild world of logistics, two characteristics are necessary for success: perseverance and spirit. That's why Evans has built and continues to build an unstoppable team of dedicated, passionate, and innovative individuals who keep our engine powering forward amidst an industry defined by constant change. As a small-to-medium enterprise, every member of our team has a direct impact upon the growth of our customers, carrier partners and, of course, upon Evans; that's why our slogan is Growing Together!


Evans' Customer Support Team is responsible for assisting Operations in day-to-day order entry, account support, and helping set up and train users within Evans' transportation management system (TMS). To complete their objective successfully, Evans' Customer Support Team audits customer-entered orders for completion and accuracy, procures and corrects missing and incorrect order information, obtains delivery status updates from carriers, and cordially communicates order information to customers.


ESSENTIAL FUNCTIONS

  • LTL and TL order entry/ validation
  • Invoice Entry
  • Communicate with carriers to obtain pickup/ delivery updates via carrier websites, email, and phone.
  • Communicate delivery updates to customers via Evans' transportation management system (TMS), email, and phone.
  • Communicate information needed to mitigate delivery issues with Evans' Operations Team.
  • Maintain the highest level of customer service even when under pressure.
  • All other duties that may be reasonably assigned, including special projects and cross-training in other departments.

QUALIFICATIONS/REQUIREMENTS

  • Previous experience with shipping/trucking carriers preferred.
  • Exceptional customer service skills.
  • High level of organizational and multitasking skills.
  • Ability to problem-solve on the spot.
  • Attention to detail and accuracy.
  • Experience with Microsoft Office, especially Outlook.
  • Ability and willingness to learn new software.
  • Team-oriented.
  • Self-motivated, dedicated, and enthusiastic.
  • Ability to read, write, type and speak English fluently is a requirement of this position.


Physical Demands and Work Environment:

The typical work environment is fast-paced and moderately quiet. Regular use of office equipment is expected, including computer, fax machines, and telephone. Employees may be required to lift on occasion up to 10 pounds. This position is required to sit at a workstation for up to 8 hours a day.


Benefits:

Evans offers excellent benefits including medical and vision insurance, employer-paid dental insurance, prescription drug coverage, FSA, HRA, 401k matching, 6 paid holidays + 2 floating holidays, PTO, birthday and anniversary days-off, two paid volunteer days, employee assistance program, employer-paid short term disability insurance, employer-paid life insurance, a casual and friendly work environment, fun employee outings, and the opportunity to contribute to and prosper at a quickly growing company.



Evans Transportation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Evans Transportation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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