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Weekend Email Customer Support Jobs in Chicago, IL

Fictiv

Customer Support Engineer

Schaumburg, IL · On-site

The Customer Support Engineer promotes sales of Misumi products through various support channels ... via phone, email, and chat. • Handle large, custom, and competitor cross-over quoting ...

HSG Tech Inc.

Technical Customer Support Lead

Addison, IL · On-site

$98K - $108K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the primary point of contact for customer technical support requests received by phone, email, and other communication channels. * Troubleshoot equipment and application issues remotely ...

TransUnion

Customer Support Operations

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Resolve a high volume of customer inquiries via phone, email, and ticketing systems, collaborating ... Use analytics and KPI reporting to support business decisions while providing 24/7 operational ...

Transunion

Customer Support Operations

Chicago, IL · On-site

$18.22 - $26.44/hr

  • Medical

  • Dental

  • Vision

  • PTO

Resolve a high volume of customer inquiries via phone, email, and ticketing systems, collaborating ... Use analytics and KPI reporting to support business decisions while providing 24/7 operational ...

TransUnion

Customer Support Operations

Chicago, IL

$18.22 - $26.44/hr

  • Medical

  • Dental

  • Vision

  • PTO

Resolve a high volume of customer inquiries via phone, email, and ticketing systems, collaborating ... Use analytics and KPI reporting to support business decisions while providing 24/7 operational ...

Enagic USA

Branch Customer Support

Mount Prospect, IL · On-site

$15/hr

What We Are Looking For is YOU! Full-Time Branch Customer Support Branch Customer Support position ... Ability to work flexible shifts, including weekends and holidays. * Proficiency in using point-of ...

Supernova Technology

Customer Support Engineer

Chicago, IL · On-site

$50K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Provide technical support to troubleshoot and resolve issues reported by customers and other team members through chat, helpdesk inquiries, email as well as phone * Troubleshoot and analyze errors ...

Rippling

Customer Support Specialist, Tax

Chicago, IL · On-site +1

$18.50 - $25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the team The Customer Support Payroll team at Rippling is a dedicated group of professionals ... To request a reasonable accommodation, please email accomodations@rippling.com. The final ...

Orbus

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • PTO

Keep Customers in the loop with clear, proactive updates via phone and email so they always feel supported. Delivering a Premium Experience * Connect Authentically: Act as the primary point of ...

Applied Systems, Inc.

Manager, Customer Support

Chicago, IL · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... email or through our official careers portal. Recruiters will never request payments, ask for ...

Applied Systems, Inc.

Manager, Customer Support

Chicago, IL · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... email or through our official careers portal. Recruiters will never request payments, ask for ...

Applied Systems, Inc.

Manager, Customer Support

Chicago, IL · On-site +1

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... email or through our official careers portal. Recruiters will never request payments, ask for ...

Applied Systems, Inc.

Manager, Customer Support

Chicago, IL · On-site

$75K - $105K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Position Overview We're seeking a Manager to join our Customer Support team in a remote role ... email or through our official careers portal. Recruiters will never request payments, ask for ...

Orbus Visual Communications

Be Seen First

RETURNS CUSTOMER SUPPORT ASSOCIATE

Woodridge, IL · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Keep Customers in the loop with clear, proactive updates via phone and email so they always feel supported. Delivering a Premium Experience * Connect Authentically: Act as the primary point of ...

Pella Corporation

Customer Support Supervisor

Geneva, IL

$66K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must display excellent phone and email etiquette, and the ability to communicate in a professional ... and weekends. Work environment The work environment characteristics described here are ...

Pella Corporation

Customer Support Supervisor

Geneva, IL

$66K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Must display excellent phone and email etiquette, and the ability to communicate in a professional ... and weekends. Work environment The work environment characteristics described here are ...

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Showing results 21-40

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Chicago, IL

Weekend Email Customer Support information

See Chicago, IL salary details

$11

$23

$58

How much do weekend email customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend email customer support in Chicago, IL is $23.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $27.26 per hour, depending on experience, location, and employer.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the most commonly searched types of Email Customer Support jobs in Chicago, IL?

The most popular types of Email Customer Support jobs in Chicago, IL are:

What are popular job titles related to Weekend Email Customer Support jobs in Chicago, IL?

For Weekend Email Customer Support jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Chicago, IL look for?

The top searched job categories for Weekend Email Customer Support jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Weekend Email Customer Support jobs?

Cities near Chicago, IL with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Support Engineer

Fictiv

Schaumburg, IL • On-site

Full-time

Re-posted 5 days ago

Job description

Job Summary:
Fictiv is a global manufacturing and supply chain company that enables organizations to scale globally. The Customer Support Engineer promotes sales of Misumi products through various support channels and provides technical design support to customers, ensuring compliance with quality standards and contributing to growth goals.
Responsibilities:
• Promote and educate customers such as design engineers, mechanical engineers, buyers or other professional and technical personnel, on products and services to increase sales.
• Make and perform technical presentations to design engineering groups as a subject matter expert clearly and confidently.
• Provide product and design support to increase usage in customer designs.
• Work collaboratively with sales team to achieve growth goals.
• Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
• Handle large, custom, and competitor cross-over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
• Ensure compliance to quality and work if needed with the customer service and procurement on quality claims.
• Maintain some product databases, website contents, and catalog product information for accuracy and changes.
• Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.
Qualifications:
Required:
• Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial preferred)
• Minimum 3 years of relevant experience
• Excellent problem solving, interpersonal and conflict management skills
• Excellent verbal/written communication skills
• Highly motivated, driven, responsible, possess leadership, and results oriented
Preferred:
• Knowledge of manufacturing processes and equipment
• Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint) CRM software, VB, VBA (plus)
Company:
Fictiv is a digital manufacturing and supply chain company that offers a digital platform for sourcing custom mechanical components. It is a sub-organization of Misumi Group. Founded in 2013, the company is headquartered in San Francisco, USA, with a team of 201-500 employees. The company is currently Growth Stage.

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