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Weekend Email Customer Support Jobs in Baltimore, MD

Luminis Health

Systems Support Analyst

Annapolis, MD · On-site

... and weekends if so scheduled. * Participates in the change control process with engagement and ... Answers all forms of customer contacts, including but not limited to, initial phone call, e-mail ...

Walden University

Customer Care Manager

Columbia, MD · Hybrid

... support and is responsible for improving the online service model each quarter via email, phone ... Some travel required at least 5-10%. * Ability to work on some weekends. Additional Information In ...

Covista

Customer Care Manager

Columbia, MD · On-site

$60K - $70K/yr

... support and is responsible for improving the online service model each quarter via email, phone ... Some travel required at least 5-10%. * Ability to work on some weekends. Additional Information In ...

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Showing results 21-40

All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Baltimore, MD

Weekend Email Customer Support information

See Baltimore, MD salary details

$10

$23

$56

How much do weekend email customer support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for weekend email customer support in Baltimore, MD is $23.02, according to ZipRecruiter salary data. Most workers in this role earn between $11.92 and $26.25 per hour, depending on experience, location, and employer.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the most commonly searched types of Email Customer Support jobs in Baltimore, MD?

The most popular types of Email Customer Support jobs in Baltimore, MD are:

What are popular job titles related to Weekend Email Customer Support jobs in Baltimore, MD?

For Weekend Email Customer Support jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Weekend Email Customer Support jobs in Baltimore, MD look for?

The top searched job categories for Weekend Email Customer Support jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Weekend Email Customer Support jobs?

Cities near Baltimore, MD with the most Weekend Email Customer Support job openings:

Weekend Email Customer Support jobs near you

Customer Service Representative

Business Integra

Greenbelt, MD • On-site

$16.25 - $22/hr

Full-time

Re-posted 24 days ago

Job description

Job Title: Customer Service Representative
Location: Lanham, MD- Hybrid
Business Integra Inc. is seeking a Customer Service Representative (CSR). This is an exciting opportunity for a customer-focused professional who enjoys solving problems, communicating with customers, and delivering exceptional service.
As a Customer Service Representative, you will serve as the first point of contact for federal government customers, providing support via phone, email, and live chat. You'll work closely with our Customer Care and Order Management teams to ensure a seamless customer experience while maintaining the highest standards of accuracy and professionalism.
Key Responsibilities
  • Respond to customer inquiries via phone, email, and live chat.
  • Provide timely, accurate, and professional customer support.
  • Document customer interactions and manage support tickets using ServiceNow.
  • Review and process customer orders with a high level of accuracy.
  • Troubleshoot customer issues and coordinate resolutions with internal teams.
  • Serve as a customer advocate by identifying opportunities to improve service delivery.
  • Deliver an outstanding customer experience with every interaction.
  • Support customer training sessions and events as needed (less than 10% travel).
  • Work extended hours, including occasional weekends, during peak ordering periods (August and September).
  • Perform additional duties as assigned.

Required Qualifications
  • High School Diploma with 4+ years of customer service experience in a professional business environment, or a Bachelor's degree.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and customer relationship skills.
  • Strong attention to detail and organizational abilities.
  • Proficiency in Microsoft Office Suite and web-based business applications.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications
  • Experience using ServiceNow or similar customer support platforms.
  • Previous experience supporting U.S. Federal Government customers or contracts.
  • Experience in order management or customer operations is a plus.

Business Integra, Inc. and our affiliates are equal opportunity employers, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.
We utilize e-Verify to check employment authorization.
EEO/AA/F/M/Vet/Disabled

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