Weekend Email Customer Support Jobs in Virginia (NOW HIRING)

Imagine yourself...

• Doing meaningfulwork thatmakes an everyday impacton the world around you.

• Growing yourexpertiseand expanding your skillset with every project.

• Owning your ambitionand fueling your career growth.

It'spossible with a role atChemTreat.

ChemTreat, aVeraltocompany, is the nation's largest and fastest-growing specialty chemical company dedicated solely to industrial water treatment.We understand and respect the awe-inspiring power of water toimpactindustries, and to sustain and enhance lives. Our 2,000 associates across North and South America maximize this power for our customers-from power producers to food and beverage companies to the automotive industry-helping them grow their businesses while protecting people and the environment.

When you join the ChemTreat team and the broaderVeraltonetwork,you'llhave the chance to shape the future of our planetand the future of your career.You'llhave opportunities to build new skills andinvest in your development, all while doing meaningful work that makesan everyday impact on the world's vital water resources.

Learn more about howour team ismaximizing the power of water:https://wi.st/3vH5OUK

We offer:

• Professional onboarding and training options

• Powerful team looking forward to working with you

• Career coaching and development opportunities

• Health benefits

• 401(k)

Reporting to theCustomer Support Supervisor, theInternational Operations Specialistprovides unscripted customer support for international orders of our chemical products and technical systems. This includes placing and tracking orders placed from both internal (sales representatives) and external customers directly over the phone and via email as well as ongoing account maintenance duties.

This position is part of theCorporate ServicesdepartmentlocatedinGlen Allen, VAand will beon-site.

In this role, a typical day will look like:

• Fulfill internal and external international customer needs through a high volume of complex electronic requests while simultaneously handling phone requests

• Create new accounts and accuratelysubmitcustomer orders (received via phone, email, customer PO) in the ERP system (Dynamics 365)

• Use critical thinking skills to assess inventory on hand during order placement and coordinate with sales team and Demand Planner on back orders/remote warehouse stocking

• Problemsolvedelivery issues and track status on orders via communication with carriers, manufacturing facilities, or suppliers

• Handle international returns andexpeditesfrom start to finish

• Read and decipher notes on accounts and order entry

• Follow the escalation procedure for outstanding tasks

• Record and problem solve errors (internal and external) for root cause and countermeasure

• Establish an understanding of compliant customer requirements and initiate export approval requests

• Support sales team to resolve complex situations

• Support other corporate services teams based on business needs.

Supplemental Responsibilities

• Ability to understand lean manufacturing metrics as they relate to daily performance measures

• Develop and share best practices with team

• Understand and adapt tochange inprocesses and procedures.

• Additional duties as assigned

Other Information

• Comprehensive 60-day training program

• Cross-training in other areas within the department

• 18-24 months' commitment in Corporate Services

• Development opportunities for company growth if so desired

Knowledge & Skills

• Technical, Analytical skills and business knowledge

• Communication and Interpersonal skills; Teamwork and leadership

• Organizational skills; Self-management

• Critical thinking and attention to detail

• Ability to handle a fast-paced environment

• Clear phone diction

• Professional phone and e-mailetiquette

• Consistently communicate with supervisor and teamregardingstatus of dailywork load

• Positive attitude during stressful situations and ability to handle multiple interruptions

• Ability to build rapport and relationships with customers

• Confident interaction with other departments and senior leadership

• Open to change and learning

The essential requirements of the job include:

• Associate's Degree,Bachelor's Degreepreferred

• 3 years of equivalent job experience

• Spanish verbal and written skills a plus, but notrequired

• Microsoft365 experience: Teams, Word, Excel, Outlook, SharePoint (Intermediate Excel skills preferred)

• Dynamics 365 experience preferred

Physical Demands

• Constantly required to sit and occasionallyrequiredto walk, stand, climb (includes stairs), balance, stoop, bend, kneel, crouch or crawl, and talk, hear, and smell

• Constantly using hands and fingers to handle, feel oroperateobjects, and computer keyboards.

• Routinely required to reach with hands and arms, squat, turn/twist, or reach, lift, carry, push, or pull up to 20 pounds

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

• The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WorkingConditions& Environment

• Consists of an indoor work office environment with good ventilation, adequate lighting, and low noise levels.