Omaha, NE · On-site
$17.25 - $23.25/hr
Receive incoming customer phone calls, faxes, emails, and other communications and respond in a timely manner to the requests and information contained therein. Support the GT Sales Engineers by ...
Omaha, NE · On-site
$17.25 - $23.25/hr
Receive incoming customer phone calls, faxes, emails, and other communications and respond in a timely manner to the requests and information contained therein. Support the GT Sales Engineers by ...
Lincoln, NE · On-site
$21.63 - $25.96/hr
You will be responding to customer requests via calls, email and chat, and will quickly assess needs to provide accurate support and work to resolve issues in a timely manner. You may also need to ...
Lincoln, NE · On-site
$21.63 - $25.96/hr
You will be responding to customer requests via calls, email and chat, and will quickly assess needs to provide accurate support and work to resolve issues in a timely manner. You may also need to ...
Humphrey, NE · On-site
$65K/yr
Complete select outbound call, text and email campaigns with customers to promote parts and service ... Willingness to work extended hours, split shifts, and weekends when required. * High School Diploma ...
Humphrey, NE · On-site
$65K/yr
Complete select outbound call, text and email campaigns with customers to promote parts and service ... Willingness to work extended hours, split shifts, and weekends when required. * High School Diploma ...
Wahoo, NE · On-site
$65K/yr
Complete select outbound call, text and email campaigns with customers to promote parts and service ... Willingness to work extended hours, split shifts, and weekends when required. * High School Diploma ...
Wahoo, NE · On-site
$65K/yr
Complete select outbound call, text and email campaigns with customers to promote parts and service ... Willingness to work extended hours, split shifts, and weekends when required. * High School Diploma ...
Clarkson, NE · On-site
$65K/yr
Complete select outbound call, text and email campaigns with customers to promote parts and service ... Willingness to work extended hours, split shifts, and weekends when required. * High School Diploma ...
Clarkson, NE · On-site
$65K/yr
Complete select outbound call, text and email campaigns with customers to promote parts and service ... Willingness to work extended hours, split shifts, and weekends when required. * High School Diploma ...
Fremont, NE · On-site
$65K/yr
Complete select outbound call, text and email campaigns with customers to promote parts and service ... Willingness to work extended hours, split shifts, and weekends when required. * High School Diploma ...
Fremont, NE · On-site
$65K/yr
Complete select outbound call, text and email campaigns with customers to promote parts and service ... Willingness to work extended hours, split shifts, and weekends when required. * High School Diploma ...
Process customer orders accurately and efficiently via email, EDI, CRM, or phone - and file them ... No night or weekend shifts * Excellent work life balance * Market competitive pay * Comprehensive ...
Process customer orders accurately and efficiently via email, EDI, CRM, or phone - and file them ... No night or weekend shifts * Excellent work life balance * Market competitive pay * Comprehensive ...
Process customer orders accurately and efficiently via email, EDI, CRM, or phone - and file them ... No night or weekend shifts * Excellent work life balance * Market competitive pay * Comprehensive ...
Process customer orders accurately and efficiently via email, EDI, CRM, or phone - and file them ... No night or weekend shifts * Excellent work life balance * Market competitive pay * Comprehensive ...
Process customer orders accurately and efficiently via email, EDI, CRM, or phone - and file them ... No night or weekend shifts * Excellent work life balance * Market competitive pay * Comprehensive ...
Process customer orders accurately and efficiently via email, EDI, CRM, or phone - and file them ... No night or weekend shifts * Excellent work life balance * Market competitive pay * Comprehensive ...
Lincoln, NE · On-site
$20 - $24/hr
Customer Service Leadership & Escalation Support * Serve as the primary support resource for ... What excites you about working with high-performance PCs Email it to management@xoticpc.com or ...
Quick apply
Lincoln, NE · On-site
$20 - $24/hr
Customer Service Leadership & Escalation Support * Serve as the primary support resource for ... What excites you about working with high-performance PCs Email it to management@xoticpc.com or ...
Lincoln, NE · On-site
$20 - $24/hr
Customer Service Leadership & Escalation Support * Serve as the primary support resource for ... What excites you about working with high-performance PCs Email it to or share an unlisted YouTube ...
Lincoln, NE · On-site
$20 - $24/hr
Customer Service Leadership & Escalation Support * Serve as the primary support resource for ... What excites you about working with high-performance PCs Email it to or share an unlisted YouTube ...
Lincoln, NE · On-site
$16.25 - $20.75/hr
Customer Service Leadership & Escalation Support * Serve as the primary support resource for ... What excites you about working with high-performance PCs Email it to management@xoticpc.com or ...
Lincoln, NE · On-site
$16.25 - $20.75/hr
Customer Service Leadership & Escalation Support * Serve as the primary support resource for ... What excites you about working with high-performance PCs Email it to management@xoticpc.com or ...
... email, chat, and text. You'll help schedule appointments, answer questions about their hair-free ... Morning, evening, and weekend availability required Business Hours: * Monday-Thursday: 7:30 AM - 8 ...
... email, chat, and text. You'll help schedule appointments, answer questions about their hair-free ... Morning, evening, and weekend availability required Business Hours: * Monday-Thursday: 7:30 AM - 8 ...
Omaha, NE · On-site
$22 - $24/hr
... email, chat, and text. You'll help schedule appointments, answer questions about their hair-free ... Morning, evening, and weekend availability required Business Hours: * Monday-Thursday: 7:30 AM - 8 ...
Omaha, NE · On-site
$22 - $24/hr
... email, chat, and text. You'll help schedule appointments, answer questions about their hair-free ... Morning, evening, and weekend availability required Business Hours: * Monday-Thursday: 7:30 AM - 8 ...
Omaha, NE · On-site
$54K - $80K/yr
The Application Analyst will engage with customers through frequent phone and email communications ... On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while ...
Omaha, NE · On-site
$54K - $80K/yr
The Application Analyst will engage with customers through frequent phone and email communications ... On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while ...
Be Seen First
Omaha, NE · On-site
$18/hr
Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing.
Quick apply
Be Seen First
Omaha, NE · On-site
$18/hr
Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing.
Omaha, NE · On-site
$54K - $80K/yr
You will have frequent phone and email interaction with our customers and require the development ... On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while ...
Omaha, NE · On-site
$54K - $80K/yr
You will have frequent phone and email interaction with our customers and require the development ... On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while ...
Be Seen First
Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing.
Quick apply
Be Seen First
Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing.
La Vista, NE · On-site
$20 - $21/hr
The candidate must be willing to work any shift assigned to them, weekends and holidays. Essential ... Customer Support * Primary point of contact for customer requests via phone, e-mail, and portal
Quick apply
La Vista, NE · On-site
$20 - $21/hr
The candidate must be willing to work any shift assigned to them, weekends and holidays. Essential ... Customer Support * Primary point of contact for customer requests via phone, e-mail, and portal
Be Seen First
Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing.
Quick apply
Be Seen First
Our end-to-end customer service offerings include: inbound and outbound telephone services, e-mail response and support, CRM solutions, consulting, IVR, live chat, fulfillment and direct marketing.
| Aspect | Weekend Email Customer Support | Weekend Chat Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; customer service experience | High school diploma or equivalent; customer service experience |
| Work Environment | Remote or office-based, handling email inquiries | Remote or office-based, managing live chat interactions |
| Industry Usage | Common in e-commerce, tech, and service sectors | Common in e-commerce, tech, and service sectors |
| Search & Comparison Intent | Understanding email support roles on weekends | Understanding live chat support roles on weekends |
Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.
$17.25 - $23.25/hr
Other
Posted 3 days ago
Description
At GT Midwest, we value our employees and our customers. If you are looking to join a company who has been in business for over 75 years and has an amazing work environment, the Customer Support Specialist position may be for you! The responsibilities include, but are not limited to, processing customer orders and related transactions, expediting customer orders, answering incoming calls from customers, assisting Sales Engineers with various tasks, and growing the business. In these roles, Customer Support Specialist personnel must listen and understand the customer's needs and then determine how to efficiently and profitably meet those needs.
Requirements
Develop and maintain effective relationships with customers and suppliers throughout their organizations by effective communication and service
.Receive incoming customer phone calls, faxes, emails, and other communications and respond in a timely manner to the requests and information contained therein.
Support the GT Sales Engineers by quoting product, entering orders and expediting orders on a timely basis.
Work with Sales Engineers to determine the most effective way to process tasks to ensure customer satisfaction.
Identify and document opportunities for additional sales and then pursue those opportunities to a conclusion, sometimes independently, and sometimes in cooperation with the Sales Engineer or product specialist.
Look for opportunities to up-sell and add-on-sell
.Resolve quality issues, application issues, and customer complaints in a timely manner.
Negotiate profitable pricing and other commercial issues and renegotiate same as circumstances change.
Understand distributor business strategy.
Utilize solutions-based selling skills to sell value instead of price.
Document all activities in GT's CRM system.
Work as a team with fellow GT employees.
LANGUAGE SKILLS
Must demonstrate consistently effective oral and written communication skills among supplier personnel, customers and fellow employees at every level including CEO.
COMPUTER SKILLS
Competent use of Microsoft Office products, ERP systems and CRM systems.
MATHEMATICAL SKILLS
Must be able to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals.
WORK ENVIRONMENT & PHYSICAL DEMANDS
High energy, sometimes stressful with demanding deadlines and deliverables. Must occasionally walkthrough the warehouse. Must occasionally lift up to 60 pounds. Must be able to utilize arms and hands to handle, feel, reach and move inventory occasionally. Must be able to speak, hear, and sit for long periods of time.
