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Weekend Email Customer Support Jobs in Missouri (NOW HIRING)

CMMG

Tech Support (Firearms)

Boonville, MO

$15 - $20.25/hr

... directly to the customer via phone or email in accordance with company policies. * Execute ... Support receiving and shipping functions tied to returns Systems & Documentation * Enter and ...

Fibersmith

Client Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

Fibersmith is looking for a customer-centric Client Support Specialist to join our growing and ... Responsible for responding to email and phone calls-you do not have to know how to answer every ...

Fibersmith

Client Support Specialist

Columbia, MO · On-site

$17.25 - $23/hr

Fibersmith is looking for a customer-centric Client Support Specialist to join our growing and ... Responsible for responding to email and phone calls-you do not have to know how to answer every ...

Fibersmith

Client Support Specialist

Columbia, MO

$17.25 - $23/hr

Fibersmith is looking for a customer-centric Client Support Specialist to join our growing and ... Responsible for responding to email and phone calls-you do not have to know how to answer every ...

Stifel

Trust Client Support Specialist

Saint Louis, MO · On-site

$17.50 - $23.50/hr

Respond to inquiries from clients, branches, and internal teams via phone and email. * Ensure all ... Customer service or administrative experience is a plus. Licenses & Credentials * None required ...

Stifel

Trust Client Support Specialist

Saint Louis, MO · On-site

$17.50 - $23.50/hr

Respond to inquiries from clients, branches, and internal teams via phone and email. * Ensure all ... Customer service or administrative experience is a plus. Licenses & Credentials * None required ...

EverDriven

Customer Service Associate

Kansas City, MO · Remote

$14.25 - $19.50/hr

Answer incoming calls, emails, and messages from parents, school districts, drivers, and ... Support customers during service disruptions, delays, and urgent transportation situations

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All JobsEmail Customer Support JobsWeekend Email Customer Support JobsWeekend Email Customer Support Jobs in Missouri

Weekend Email Customer Support information

What are the main challenges of working as a weekend email customer support representative, and how can I prepare for them?

Working as a Weekend Email Customer Support representative often involves managing a higher volume of customer inquiries due to reduced staffing, and sometimes handling more urgent or unresolved issues that have accumulated over the week. You may also need to make decisions independently, as supervisory support can be limited during weekends. To prepare, it's helpful to familiarize yourself thoroughly with company policies, develop strong written communication skills, and practice effective time management to prioritize and resolve tickets efficiently.

What is a weekend email customer support?

Weekend Email Customer Support roles involve assisting customers with their inquiries, issues, or complaints via email, specifically during the weekend. These roles are crucial for companies that offer support outside regular business hours to ensure continuous customer satisfaction. Responsibilities typically include responding to customer emails promptly, resolving product or service issues, and sometimes escalating more complex cases to other team members. Excellent written communication skills and the ability to work independently are essential for this job.

What is the difference between Weekend Email Customer Support vs Weekend Chat Customer Support?

AspectWeekend Email Customer SupportWeekend Chat Customer Support
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRemote or office-based, handling email inquiriesRemote or office-based, managing live chat interactions
Industry UsageCommon in e-commerce, tech, and service sectorsCommon in e-commerce, tech, and service sectors
Search & Comparison IntentUnderstanding email support roles on weekendsUnderstanding live chat support roles on weekends

Weekend Email Customer Support involves assisting customers via email, providing detailed responses and troubleshooting. Weekend Chat Customer Support involves real-time assistance through live chat, requiring quick responses. Both roles require similar skills and credentials but differ mainly in communication method and immediacy of support.

What are the key skills and qualifications needed to thrive as a weekend email customer support representative?

To excel as a Weekend Email Customer Support representative, strong written communication skills, attention to detail, and experience with customer service practices are essential, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email platforms, and ticketing systems is typically required. Patience, problem-solving abilities, and a customer-centric attitude help individuals stand out in this role. These skills ensure timely, accurate, and empathetic support, which is crucial for maintaining customer satisfaction and company reputation during off-peak hours.
What are the most commonly searched types of Email Customer Support jobs in Missouri? The most popular types of Email Customer Support jobs in Missouri are:
What are popular job titles related to Weekend Email Customer Support jobs in Missouri? For Weekend Email Customer Support jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Weekend Email Customer Support jobs in Missouri look for? The top searched job categories for Weekend Email Customer Support jobs in Missouri are:
What cities in Missouri are hiring for Weekend Email Customer Support jobs? Cities in Missouri with the most Weekend Email Customer Support job openings:
Weekend Email Customer Support jobs near you

Customer Service Representative (CSR)

HONEST ABE'S HOME SERVICES

Osage Beach, MO

$15.25 - $20.75/hr

Full-time

Re-posted 6 days ago

Job description

We are looking for a customer-oriented Service Representative. A Customer Service Representative (CSR) will act as a liaison to provide product/service information and resolve any emerging problems that our customer accounts may face with accuracy and efficiency. The best CSRs are genuinely excited to help customers; they're patient, empathetic, and passionately communicative. They love to talk. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

  • Manage large amounts of incoming calls
  • Make large amounts of outbound calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Follow up with customers on the quality of the service technician provided during their service call.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Extreme enthusiasm for the company and what it provides to their customers and employees!

Skills:

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Sales Skills
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

Communication method(s) used:

  • Email
  • Phone
  • Chat

Schedule:

  • Monday to Friday Day shift
  • Rotating On Call Nights & Weekends

Work Remotely:

  • Hybrid

Benefits:

  • Flexible schedule
  • On-the-job training

Experience level:

  • 2 years

Shift:

  • Day shift
  • Rotating shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends
  • Weekends as needed

Work setting:

  • Call center
  • In-person

Education:

  • High school or equivalent (Required)

Experience:

  • call center: 2 years (Preferred)
  • customer service: 2 years (Preferred)

Ability to Relocate:

  • Osage Beach, MO 65065: Relocate before starting work (Required)

Work Location: In person

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