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Weekend Customer Support Jobs in Vaughan, ON (NOW HIRING)

Teranet

Customer Enablement Specialist

Toronto, ON · Remote

Support contract renewals by working closely with the product & sales team to identify cross-sell opportunities Market Insight and Customer Feedback * Solicit feedback regarding products & services ...

PerkSpot

Customer Service Specialist

Toronto, ON · On-site

CA$50K - CA$56K/yr

As a Customer Service Specialist, you will provide top-notch support to the community members of Perkopolis. You'll become an expert in Perkopolis' tools and website, while constantly interacting ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Vaughan, ON

Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Vaughan, ON?

The most popular types of Customer Support jobs in Vaughan, ON are:

What are popular job titles related to Weekend Customer Support jobs in Vaughan, ON?

For Weekend Customer Support jobs in Vaughan, ON, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Vaughan, ON look for?

The top searched job categories for Weekend Customer Support jobs in Vaughan, ON are:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Vaughan, ON as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution.

Customer Service Representative (Track and Trace)

Quarterback Transportation

Toronto, ON • On-site

CA$40K - CA$43K/yr

Full-time

Re-posted 10 days ago

Job description

At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team.


By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.


We are looking for an outgoing, determined, and driven Customer Service Representative to join our expanding team!

Who Are We?

Quarterback Transportation is a fast growing freight brokerage and third party logistics provider with offices in Toronto, ON, and Cincinnati, OH. We have been considered one of GROWTH 500's fastest growing companies for the past five years. We specialize in truckload shipments of dry, specialized, and temperature controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future!

Responsibilities & Duties:

  • Track customer orders
  • Provideexcellent customer support
  • Accurately update and maintain spreadsheets
  • Data management
  • Consistently meet customers' needs
  • Sales and dispatch coordination

Qualifications:

  • 2+ years customer service experience is preferred
  • Strong command of the English language
  • Excellent computer and typing skills
  • Must have good phone etiquette and be personable over the phone
  • Ability to work in a team environment

Perks of working at Quarterback:

  • Competitive compensation package
  • Comprehensive benefit package
  • Growing, fast-paced company with opportunity for advancement
  • Strong team-oriented culture with numerous events organized throughout the year
  • Game room
  • Gym membership


Hiring Salary Range - $40K to $43K


Quarterback Transportationis an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative.

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