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Weekend Customer Support Jobs in Salem, OR (NOW HIRING)

Columbia Helicopters

Customer Support Representative

Aurora, OR · On-site

$16.75 - $22.75/hr

We are looking for a Customer Support Representatives to serve as the day-to-day customer interface for assigned accounts and supports the customer experience from initial inquiry through quotation ...

New

Walgreens

Photo Specialist

Salem, OR · On-site

$16 - $18/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred ...

Walgreens

Photo Specialist

Woodburn, OR · On-site

$16 - $18/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred ...

Walgreens

Photo Specialist

Salem, OR · On-site

$16 - $18/hr

... support for customer service transactions, including FedEx, Western Union, and online order ... Requires willingness to work flexible schedule, including evenings and weekend hours. Preferred ...

Tory Burch

Support Supervisor

Woodburn, OR · On-site

To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment ... and weekend shifts * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist ...

Tory Burch LLC

Support Supervisor

Woodburn, OR · On-site

To Land This Role: * 2 to 4 years experience in a high volume, customer-driven retail environment ... and weekend shifts * Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist ...

Chico's FAS, Inc.

Support Associate - Chico's

Woodburn, OR · On-site

$17.50 - $22.75/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Ability to work a flexible work schedule, including nights, weekends, and holidays is required.

Walgreens

Photo Specialist

Newberg, OR · On-site

$17.75 - $23.75/hr

Job Summary Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx ...

Walgreens

Photo Specialist

Woodburn, OR · On-site

$17.50 - $23.25/hr

Job Summary Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx ...

Walgreens

Photo Specialist

Mcminnville, OR · On-site

$17.25 - $23/hr

Job Summary Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx ...

Walgreens

Photo Specialist

Woodburn, OR · On-site

$17.50 - $23.25/hr

Job Summary Delivers a distinctive and delightful customer experience by providing expert photo services, digital passport photos, and support for customer service transactions, including FedEx ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Salem, OR

Weekend Customer Support information

See Salem, OR salary details

$10

$23

$57

How much do weekend customer support jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for weekend customer support in Salem, OR is $23.29, according to ZipRecruiter salary data. Most workers in this role earn between $12.07 and $26.59 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Salem, OR?

The most popular types of Customer Support jobs in Salem, OR are:

What are popular job titles related to Weekend Customer Support jobs in Salem, OR?

For Weekend Customer Support jobs in Salem, OR, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Salem, OR look for?

The top searched job categories for Weekend Customer Support jobs in Salem, OR are:

What cities near Salem, OR are hiring for Weekend Customer Support jobs?

Cities near Salem, OR with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Director of Customer Support

Aurora, OR • On-site

Columbia Helicopters, Inc.
Aviation • 501 - 1,000 employees
Learn more about Columbia Helicopters, Inc.external

$17.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

For over 65 years, Columbia Helicopters has been a trusted provider of heavy-lift helicopter services. We create new aircraft, fly heavy-lift helicopters around the world, and provide maintenance support to ensure you are mission-ready for critical operations. If you are passionate about aviation, join our Columbia Family!
The Director of Customer Support leads customer satisfaction, communications, and aftermarket account management from RFQ through delivery and in-service support. This role oversees the Customer Support organization, drives customer service excellence, and ensures customer commitments are coordinated across commercial, military, technical support, operations, and flight operations teams. The Director also provides leadership for technical support and operations coordination functions and serves as the primary escalation point for complex customer issues.
WHAT YOU WILL DO
  • Lead the Customer Support organization and establish, maintain, and continuously improve customer-service standards, service-level expectations, and team operating rhythms.
  • Own customer satisfaction metrics and service-level performance, including customer response time, quote turnaround time, on-time delivery performance, and AOG recovery time.
  • Serve as the primary escalation point for customer issues, ensuring timely communication, coordinated action plans, and effective resolution.
  • Coordinate customer support activities between Commercial, Military, Technical Support, Operations, and internal Air Operations teams.
  • Lead the quote process for aftermarket services, repairs, modifications, components, parts sales, field support, and related customer support offerings.
  • Develop and maintain standard pricing practices, price catalog governance, exchange policies, and customer support service standards.
  • Oversee support services, including standard exchange pool sizing, availability expectations, and coordination of operational priorities when customer needs require adjustment.
  • Review and propose customer communication plans for major projects, high-impact issues, and AOG events.
  • Lead customer status reviews, customer meetings, and recurring account reviews to ensure alignment on commitments, priorities, and service performance.
  • Support contract reviews and ensure customer commitments can be executed operationally before acceptance.
  • Drive aftermarket revenue growth through repairs, modifications, component services, parts sales, exchange programs, and field support offerings.
  • Identify recurring customer issues, sponsor corrective actions, and work with internal stakeholders to improve reliability, responsiveness, and customer experience.
  • Develop staffing plans, training plans, career progression, and performance expectations for the customer support team.
  • Support strategic military and commercial customer relationships by maintaining consistent communication, understanding customer needs, and translating those needs into actionable priorities.
  • Analyze customer needs and recommend operational priority adjustments when appropriate to protect customer commitments and business objectives.
  • Part of the core team generating MRO or aftermarket offers
  • Conduct oneself in accordance with Company's Core Values
  • Other duties as assigned.

WHAT WE NEED FROM YOU
  • 10+ years of progressive leadership experience in customer support, customer service, aftermarket services, technical support, account management, aviation operations, or a related field.
  • 10+ years of aviation, rotorcraft, defense, MRO, technical services, or aftermarket support experience.
  • Demonstrated ability to lead customer-facing teams and manage escalated customer issues with professionalism and urgency.
  • Strong understanding of quote management, pricing practices, contract commitments, service-level expectations, and aftermarket support models.
  • Experience coordinating across commercial, technical, operational, and customer-facing teams.
  • Ability to analyze customer needs, prioritize competing demands, and recommend operational adjustments based on business impact.
  • Strong verbal and written communication skills, including the ability to lead customer meetings and communicate clearly during high-pressure events.
  • Ability to build team capability through staffing, training, performance management, and career development.
  • Experience supporting both commercial and military customers.
  • Experience with exchange pools, field support, component repair, parts sales, or service program management.
  • Experience developing KPIs, service standards, pricing governance, and customer communication processes.

WHAT YOU WILL LOVE ABOUT WORKING HERE
At Columbia, we believe great people do their best work when they feel supported, challenged, and valued. We're more than a workplace, we're a team built on trust, collaboration, and a shared commitment to doing meaningful work.
Competitive Pay & Strong Benefits
We offer a comprehensive benefits package designed to support your health, financial wellness, and work-life balance. Depending on your role, this may include medical, dental, and vision coverage, retirement plans with company contributions, paid time off, and employee wellness resources.
Growth & Career Development
We invest in our people. From training and development opportunities to internal mobility and leadership support, Columbia encourages continuous learning and long-term career growth.
Purpose-Driven Culture
Your work matters here. Every role contributes to our broader mission, and we believe in empowering employees to make an impact, share ideas, and help shape the future of the company.
A Team That Has Your Back
We foster a collaborative, inclusive environment where people are respected, encouraged, and supported. You'll work alongside talented teammates who care about doing great work, and doing it together.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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