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Weekend Customer Support Jobs in Eden Prairie, MN

Resmed

Customer Support Associate I

Bloomington, MN · On-site

$17.50 - $24/hr

The Customer Support Associate I role is a full-time position in the Customer Support Department.In this role, you will receive specialized product and industry training specific to the product you ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

... support * Be part of a fast-growing, positive company that contributes to helping more people live better lives Qualifications Skills & Requirements You have: * Excellent customer service skills ...

Granicus

Customer Support Representative

Saint Paul, MN · On-site

$16.25 - $22/hr

... support * Be part of a fast-growing, positive company that contributes to helping more people live better lives Qualifications Skills & Requirements You have: * Excellent customer service skills ...

LANTRONIX

Customer Support Representative II

Plymouth, MN · On-site

$25 - $28.84/hr

As a Customer Service Representative II, you will respond to customer purchase orders and basic non-technical support inquiries. You will have the opportunity to problem-solve and provide timely ...

Amat

Customer Support Technician I/II/III

Bloomington, MN · On-site

$20 - $27.50/hr

... customers. We empower our team to push the boundaries of what is possible-while learning every day ... We're committed to providing programs and support that encourage personal and professional growth ...

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All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Eden Prairie, MN

Weekend Customer Support information

See Eden Prairie, MN salary details

$11

$23

$58

How much do weekend customer support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for weekend customer support in Eden Prairie, MN is $23.62, according to ZipRecruiter salary data. Most workers in this role earn between $12.26 and $26.97 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Eden Prairie, MN?

The most popular types of Customer Support jobs in Eden Prairie, MN are:

What are popular job titles related to Weekend Customer Support jobs in Eden Prairie, MN?

For Weekend Customer Support jobs in Eden Prairie, MN, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Eden Prairie, MN look for?

The top searched job categories for Weekend Customer Support jobs in Eden Prairie, MN are:

Weekend Customer Support jobs near you

Customer Support Associate I

Resmed

Bloomington, MN • On-site

$17.50 - $24/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 4 days ago

ResMed rating

6.3

Company rating: 6.3 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

221st of 247 rated software companies

Job description

The Customer Support Associate I role is a full-time position in the Customer Support Department.In this role, you will receive specialized product and industry training specific to the product you will support. A successful Customer Support Associate I is a motivated individual who is customer-focused and uses their analytical skills to find the root cause of an issue. If you are passionate about your performance and innovation in a healthcare technology company, then MatrixCare is the place for you!


Essential Duties and Responsibilities:
Provide effective phone and email software support to customers reporting problems or requiring on-the-spot coaching with the MatrixCare products
Utilize the Salesforce Service Console to log customer cases
Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
Utilize internal resources to assist in the prompt resolution of application and technical issues
Contribute to the maintenance and improvement of the knowledge base
Escalate calls to higher-level analysts according to defined support processes
Contribute to the monthly team goals
Participate in after-hours on-call rotation

Required Knowledge, Skills, and Abilities:

  • Excellent customer service and interpersonal skills
  • Effective problem-solving, analytical, and prioritization abilities.
  • Excellent verbal and written communication skills
  • Technical aptitude with a willingness and ability to learn new technologies and applications
  • Ability to work collaboratively and effectively in a team environment
  • Strong attention to detail and being able to document issues
  • Resolving customer situations with professionalism and urgency.

Education and Experience:

  • Bachelor's degree or relevant workforce experience
  • One to two years of experience in technical support
  • Salesforce experience
  • Experience with Point of Sale or accounting applications a plus
  • Previous experience working remotely or in a distributed team environment

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world's best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance.

Individual pay decisions are based on a variety of factors, such as the candidate's geographic work location, relevant qualifications, work experience, and skills.

Subject to the absolute discretion of the company, this role may be eligible to receive stock equity based on company, business unit, and/or individual performance.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this position is: 21.95 - 29.10 USD Hourly

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.

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