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Weekend Customer Support Jobs in Arkansas (NOW HIRING)

BRAMCO GROUP

Customer Support Representative

Little Rock, AR · On-site

$15.25 - $20.75/hr

The CSR will report directly to the Product Support Manager for Power Equipment Co. The CSR will also have daily interaction with their respective branch Service Manager, Parts Manager, and Machine ...

BRAMCO GROUP

Customer Support Representative

Little Rock, AR · On-site

$13.25 - $18/hr

The CSR will report directly to the Product Support Manager for Power Equipment Co. The CSR will also have daily interaction with their respective branch Service Manager, Parts Manager, and Machine ...

Murphy USA

Maint Support Agent I

El Dorado, AR · On-site

$16.75 - $22.25/hr

Maint Support Agent I | Murphy Oil USA As a Maintenance Support Agent, you will be responsible for ... Determine customer needs and provide appropriate solutions through relationship building. * Engage ...

Murphy USA

Maint Support Agent I

El Dorado, AR · On-site

$16.75 - $22.25/hr

GENERAL DESCRIPTION OF POSITION As a Maintenance Support Agent, you will be responsible for ... ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Determine customer needs and provide appropriate solutions ...

Murphy Oil

Maint Support Agent I

El Dorado, AR · On-site

$16.75 - $22.25/hr

Job Posting GENERAL DESCRIPTION OF POSITION As a Maintenance Support Agent, you will be responsible ... ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Determine customer needs and provide appropriate solutions ...

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Weekend Customer Support information

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Arkansas?

The most popular types of Customer Support jobs in Arkansas are:

What are popular job titles related to Weekend Customer Support jobs in Arkansas?

For Weekend Customer Support jobs in Arkansas, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Arkansas look for?

The top searched job categories for Weekend Customer Support jobs in Arkansas are:

What cities in Arkansas are hiring for Weekend Customer Support jobs?

Cities in Arkansas with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you

Customer Support Specialist II (Weekend)

Uber Freight

Little Rock, AR • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 4 days ago

Uber Freight rating

7.3

Company rating: 7.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

170th of 366 rated logistics

Job description

Schedule: Full Time
Job Type: Hybrid
Salary Type: Hourly
Req #: 3319

About the Role

The Weekend Customer Support Specialist plays a vital role within our Operations team. This position is responsible for ensuring timely delivery of customer shipments, maintaining daily communication, and building strong relationships with both customers and carriers. 

Work hours following training will be Friday-Monday, 5:00 AM-3:00 PM, with the opportunity to work remotely on Saturdays and Sundays.

What the Candidate Will Do

  • Use Transportation Management System to process shipment entries and actively lead timely performance/automation objectives 
  • Maintain consistent and professional communication; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc. 
  • Exceed customer on-time pick-up and delivery expectations 
  • Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs 
  • Utilize external websites and other tools of communication to set shipment appointments 
  • Update load status in the system, e.g. loaded pick-up, delivery, empty, etc. 
  • Work directly with Logistics Teams to assist with shipment issues or problem-solving 
  • Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed 
  • Additional Responsibilities Regarding Customer and Carrier Relationships 
  • Contact carrier to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit, delivered, empty 
  • Correspond with customer and carrier regarding detention and other accessorial information 
  • Acquire solid understanding of customer business practices and workflow 

Basic Qualifications

  • High school diploma or GED equivalent 
  • At least 1 year of customer service experience
  • Basic proficiency with Google Workspace or Microsoft Office Suite
  • Clear and professional oral and written communication skills, including email etiquette 

Preferred Qualifications

  • College degree
  • Knowledge of the freight industry 
  • At least 1 year of customer service experience within an office work environment
  • Advanced proficiency with Google Workspace or Microsoft Office Suite

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more.  US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight 

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using realtime data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

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