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Weekend Customer Success Manager Jobs in Baltimore, MD

Coverall

Customer Success Manager

Columbia, MD · On-site

$55 - $60K/hr

Providing quotes to customers for additional services * Periodically loading equipment onto trucks Qualifications: * Account management preferred but not required * Exceptional written and verbal ...

Impruvon

Customer Success Manager - Missouri

Baltimore, MD · On-site

$90K - $100K/yr

About the Role The Customer Success Manager (CSM) plays a critical role in supporting enterprise customer success at the provider and site level. Reporting directly to the Enterprise CSM, this role ...

Moore

Customer Success Manager, SaaS

Lanham, MD · Remote

As the Customer Success Manager for SimioAccelerate, you will sit at the center of everything: our customers, our product, and our quality. You'll own customer success from onboarding through renewal ...

Okta, Inc.

Sr. Customer Success Manager

Baltimore, MD · On-site

The Sr. Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta. You will report to the Regional Manager, Customer ...

RELX

Strategic Customer Success Manager

Annapolis, MD · On-site

Do you enjoy collaborating cross-functionally to deliver on common goals About the Role: We're looking for a highly strategic and relationship-driven Customer Success Manager to join our team at a ...

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All JobsCustomer Success JobsWeekend Customer Success Manager JobsWeekend Customer Success Manager Jobs in Baltimore, MD

Weekend Customer Success Manager information

See Baltimore, MD salary details

$32.3K

$82.5K

$139.1K

How much do weekend customer success manager jobs pay per year?

As of Sep 7, 2026, the average yearly pay for weekend customer success manager in Baltimore, MD is $82,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,400.00 per year, depending on experience, location, and employer.

What is the difference between Weekend Customer Success Manager vs Part-Time Customer Support Specialist?

AspectWeekend Customer Success ManagerPart-Time Customer Support Specialist
CredentialsCustomer success certifications, relevant experienceBasic customer service skills, sometimes certifications
Work EnvironmentClient-facing, strategic engagement, remote or officeSupport center, call center, or remote
Employer & IndustryTech, SaaS, subscription servicesRetail, telecom, e-commerce
Search & Comparison IntentCustomer success roles, client retentionCustomer support, troubleshooting

The Weekend Customer Success Manager focuses on building long-term client relationships and ensuring customer retention, often requiring strategic skills and industry-specific certifications. In contrast, the Part-Time Customer Support Specialist handles day-to-day customer inquiries and troubleshooting. Both roles may be part-time or weekend-based but serve different functions within customer service and success strategies.

What are popular job titles related to Weekend Customer Success Manager jobs in Baltimore, MD?

For Weekend Customer Success Manager jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Success Manager jobs in Baltimore, MD look for?

The top searched job categories for Weekend Customer Success Manager jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Weekend Customer Success Manager jobs?

Cities near Baltimore, MD with the most Weekend Customer Success Manager job openings:

Weekend Customer Success Manager jobs near you

Customer Success Manager, Customer Delivery & Success

Inovalon

Bowie, MD • On-site

Full-time

Re-posted 6 hours ago

Job description

At Inovalon, our customers rely on complex healthcare data solutions to support critical business and clinical decisions. We're seeking a Customer Success Manager who will serve as a trusted partner to our customers, helping them maximize value from our solutions through exceptional relationship management, proactive communication, and delivery coordination. 

This role is ideal for someone who enjoys building strong customer partnerships, solving problems collaboratively, and working across teams to ensure successful outcomes. Unlike traditional quota-carrying Customer Success roles, this position focuses on customer retention, satisfaction, and long-term partnership rather than sales targets. 

What You'll Do 

Build Trusted Customer Relationships 

  • Serve as the primary point of contact for assigned customer accounts.  
  • Develop strong relationships with customer stakeholders across business and technical functions.  
  • Understand customer goals and help align our solutions to their evolving needs.  
  • Lead regular customer meetings, business reviews, and strategic discussions.  

Drive Customer Success 

  • Monitor customer health and engagement.  
  • Identify risks and opportunities to improve customer experience.  
  • Support customers throughout their lifecycle, from onboarding through ongoing utilization.  
  • Partner with customers to ensure they achieve value from their investment.  

Coordinate Successful Delivery 

  • Collaborate with Product, Engineering, Data Operations, and Delivery teams to support customer initiatives.  
  • Communicate timelines, milestones, and changes effectively.  
  • Proactively identify and address risks that may impact customer outcomes.  
  • Ensure customers remain informed and supported throughout delivery processes.  

Manage Issues and Escalations 

  • Coordinate resolution efforts for customer concerns and operational issues.  
  • Serve as a customer advocate within the organization.  
  • Drive clear communication and accountability during issue resolution activities.  

Qualifications 

Required 

  • 3-5 years of experience in Customer Success, Account Management, Client Services, Program Management, Technical Account Management, or a related customer-facing role.  
  • Experience working with healthcare data, including healthcare claims, EHR, clinical, provider, payer, or related healthcare datasets.  
  • Demonstrated ability to manage customer relationships and coordinate cross-functional initiatives.  
  • Strong communication, organizational, and problem-solving skills.  
  • Ability to manage multiple priorities in a fast-paced environment.  

Preferred 

  • Experience supporting enterprise customers.  
  • Familiarity with healthcare data delivery workflows and data operations processes.  
  • Experience working with technical teams and translating complex topics for customers.  
  • Knowledge of SQL, APIs, Snowflake, AWS, or business intelligence tools such as Power BI or Tableau.  

What Makes Someone Successful in This Role 

  • Builds trust quickly and maintains strong customer relationships.  
  • Thrives in collaborative, cross-functional environments.  
  • Communicates effectively during both routine operations and challenging situations.  
  • Balances strategic thinking with attention to detail.  
  • Maintains a strong customer-first mindset while driving accountability internally.  

Why Join Us 

You'll play a critical role in helping healthcare organizations maximize value from some of the industry's most important data assets. This role offers the opportunity to work closely with customers, influence outcomes across multiple teams, and make a meaningful impact on customer success and retention. 

Apply