Easy Video Transfer (EVT) and IndiPRO Tools are looking for a motivated, organized, and customer-focused individual to join our team. This is a dynamic position that combines customer service, media production, administrative work, and creative marketing.
We're looking for someone who enjoys learning new skills, takes pride in providing excellent customer service, and is comfortable handling a variety of responsibilities throughout the day. No two days are the same, making this a great opportunity for someone who enjoys wearing multiple hats.
Schedule
- Monday – Friday
- 8:30 AM – 4:30 PM
- Bi-weekly pay
Primary Responsibilities
Customer Service
- Welcome and assist walk-in customers
- Answer incoming phone calls and emails
- Contact customers regarding repair updates, questions, and completed jobs
- Process customer payments
- Write receipts and maintain accurate customer records
- Maintain a clean, organized, and professional front office
Media Transfer & Duplication Services
Training will be provided where needed.
Responsibilities include:
- VHS and legacy media transfers
- Photo and slide scanning
- DVD creation and burning
- USB media creation
- Downloading photos and videos from phones, memory cards, and other media
- Basic video editing
- Basic audio editing
- Selecting the proper USB storage capacity for customer projects
- Maintaining inventory of USB drives and duplication supplies
- Tracking all duplication jobs using Excel and internal job boards
Repair Service Administration
Assist customers bringing equipment in for repair, including:
- Tripods
- Camera monitors
- Professional lighting
- Other video production equipment
Responsibilities include:
- Checking equipment in for service
- Creating repair tickets
- Communicating with customers throughout the repair process
- Notifying customers when repairs are complete
Retail Sales Support
Assist customers interested in purchasing products from:
- IndiPRO Tools
- Teris Professional Tripods
- Other professional video production equipment
Office & Technical Support
- Assist with basic printer and computer troubleshooting
- Help maintain an organized workspace
- Support daily office operations as needed
Additional Responsibilities During Downtime
When daily customer work is complete, team members will assist with growing our business by helping with:
- Adding products to our KitSplit rental account
- Promoting Easy Video Transfer on social media
- Participating in Facebook groups and online communities
- Generating new customer leads
- Creating marketing graphics
- Producing social media videos
- Photographing products for our website and marketing materials
- Assisting with additional marketing initiatives
There may also be future opportunities to earn commissions for generating qualified business leads.
Qualifications
Preferred skills include:
- Strong customer service and communication skills
- Excellent organization and attention to detail
- Comfortable using Microsoft Excel and computers
- Basic knowledge of video editing and audio editing
- Familiarity with DVD burning and digital media
- Ability to learn new software and equipment quickly
- Ability to multitask and work independently
- Professional appearance and positive attitude
- Interest in photography, videography, or technology is a plus
Requirements
- High school diploma or equivalent
- Reliable transportation
- Ability to work Monday through Friday, 8:30 AM–4:30 PM
- Ability to lift up to 40 lbs occasionally
- Comfortable learning new technical skills