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Weekend Customer Service Email Response Jobs in Washington

Mosaic Home Interiors

Customer Service Specialist

Chantilly, VA · On-site

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a fast-paced, primarily email-based role requiring strong problem-solving skills and the ... Collaborate with management to provide accurate customer responses. * Process orders, changes, and ...

Mosaic

Customer Service Specialist

Chantilly, VA · On-site

$17.50 - $23/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a fast-paced, primarily email-based role requiring strong problem-solving skills and the ... Collaborate with management to provide accurate customer responses. * Process orders, changes, and ...

Mosaic Home Interiors

Customer Service Specialist

Chantilly, VA · On-site

$17.50 - $23.25/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This is a fast-paced, primarily email-based role requiring strong problem-solving skills and the ... Collaborate with management to provide accurate customer responses. * Process orders, changes, and ...

Food Authority

Customer Service Representative

Jessup, MD · On-site

$22/hr

Receive customer orders on telephone, via email, fax or post * Respond to customer inquiries and ... Ability to work weekends if needed * Written and verbal communication skills * High School diploma ...

New

LYON BAKERY INC

Customer Service Representative

MD · On-site

$18 - $19/hr

Respond to emails with clarity, empathy, and consistency * Resolve support tickets using our ... Willingness to work weekends and holidays - we're always baking something good!

Food Authority

Customer Service Representative

Jessup, MD · On-site

$22/hr

Receive customer orders on telephone, via email, fax or post * Respond to customer inquiries and ... Ability to work weekends if needed * Written and verbal communication skills * High School diploma ...

New

Mediabarn

Email Content Specialist

Vienna, VA · On-site

  • Medical

  • Retirement

  • PTO

Role will require email service provider systems expertise, attention to detail in entering email ... PEGA response file output \n \n \n o Resolving missing response file data with SFMC \n \n \n o ...

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

Oversee Customer Service Representatives (CSRs) handling public inquiries via phone, email, and web-based platforms. * Ensure compliance with approved scripts, knowledge articles, and email response ...

Sutherland

Customer Service Representatives

Mclean, VA · On-site

$20.50/hr

  • Medical

  • Dental

  • Vision

  • PTO

... one weekend day. What we offer: * Hourly rate of $20.50 * Medical, dental and vision benefits ... and high-speed response rates. (wireless and/or satellite Internet Service Providers are not ...

New

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All JobsCustomer Service Email Response JobsWeekend Customer Service Email Response JobsWeekend Customer Service Email Response Jobs in Washington

Weekend Customer Service Email Response information

What are the key skills and qualifications needed to thrive as a weekend customer service email response representative?

To thrive as a Weekend Customer Service Email Response representative, you need excellent written communication skills, strong attention to detail, and experience in customer support—often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and email management tools like Zendesk or Freshdesk is typically required. Outstanding problem-solving abilities, patience, and the capacity to work independently during off-peak hours set top performers apart. These skills ensure prompt, accurate, and empathetic responses to customer inquiries, maintaining high satisfaction even during weekend shifts.

What is a weekend customer service email response job?

Weekend Customer Service Email Response jobs involve handling customer inquiries, complaints, and requests via email during weekends. Employees in this role are responsible for responding promptly and professionally to customer emails, resolving issues, and providing information about products or services. This position often requires strong written communication skills, attention to detail, and the ability to work independently. Weekend shifts may include Saturday and Sunday, and sometimes cover holidays as well.

What is the difference between Weekend Customer Service Email Response vs Customer Support Specialist?

AspectWeekend Customer Service Email ResponseCustomer Support Specialist
CredentialsHigh school diploma or equivalent; training on email communicationHigh school diploma; may require certifications in customer service
Work EnvironmentRemote or office; primarily email communication during weekendsOffice or remote; handling various communication channels
Industry UsageRetail, e-commerce, service industriesTechnology, telecom, retail, and more
Search & Comparison IntentFocus on weekend email support rolesBroader customer support roles including multiple channels

Weekend Customer Service Email Response roles focus on providing email support specifically during weekends, often requiring quick written communication skills. Customer Support Specialists handle multiple communication channels and may work weekdays or weekends. Both roles require customer service skills, but the scope and work environment differ.

What are some common challenges faced by weekend customer service email response representatives, and how can they be managed?

Weekend customer service email response representatives often handle a higher volume of inquiries as many customers reach out during their days off. This can lead to time management challenges and the need to prioritize urgent issues effectively. Additionally, with limited access to other departments or supervisors on weekends, representatives may need to resolve more issues independently or set accurate expectations for follow-up. Staying organized, using templates for common queries, and maintaining clear documentation can help manage these challenges efficiently.

What are the most commonly searched types of Customer Service Email Response jobs in Washington?

The most popular types of Customer Service Email Response jobs in Washington are:

Weekend Customer Service Email Response jobs near you

Customer Service Specialist

Mosaic Tile Co of Virginia Inc & Subs

Chantilly, VA

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Description

Mosaic is a different kind of interiors distributor, delivering a unique approach to meet the imaginative needs of a new generation of builders and remodelers. Providing exceptional customer service and a wide array of products, we pride ourselves on our unique selections, creative designs, and optimum solutions. Offering custom cabinetry, plumbing, lighting, and a variety of tile, stone, and flooring, Mosaic partners with leading national and international suppliers to ensure that our customers receive the very best in options to fit all budgets and tastes.


Headquartered in Chantilly, VA, Mosaic occupies a broad geographic footprint with nine locations across Virginia, Maryland, and North Carolina as well as a Central Servicing Center and Warehouse located in Doswell, VA. Each of our Design Centers houses state-of-the-art showrooms, dedicated contractor sales counters, and on-site, fully stocked warehouses.


We are seeking a detail-oriented Customer Service Specialist to oversee assigned customer accounts and deliver a tailored service experience based on each account's specific requirements. This is a fast-paced, primarily email-based role requiring strong problem-solving skills and the ability to prioritize competing demands. 


This is not a Sales Position.

Requirements



What You'll Do

  • Work with assigned accounts and respond to customer requests based on unique preferences and requirements.
  • Prioritize workflow around delivery schedules and requested delivery times.
  • Track, follow up, and ensure timely resolution of all requests.
  • Collaborate with management to provide accurate customer responses.
  • Process orders, changes, and returns with precision.

What We're Looking For

5+ years of customer service experience (non-retail).

Strong attention to detail, organization, and follow-through.

Proven problem-solving skills and situational awareness.

Proactive, adaptable, and able to pivot as priorities shift.

Strong written communication skills.

Why Mosaic?

  • Competitive pay + full benefits (Medical, Dental, Vision).
  • Paid holidays (including your birthday!) and vacation.
  • 401K with company match, life insurance, disability coverage.
  • Employee product discounts.
  • 4-week hands-on training program conducted in Chantilly and at one of our other Northern Virginia Design Center locations.

Apply