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Weekend Chat Support Jobs in Springfield, PA (NOW HIRING)

Novick Corporation

Client Services Support

Philadelphia, PA · On-site

$15.50 - $20/hr

Respond to client inquiries via phone, chat and email promptly, professionally, and courteously to ensure outstanding customer service experience. * Order Management: Process and adjust orders ...

Novick Corporation

Client Services Support

Philadelphia, PA · On-site

$15.50 - $20/hr

Respond to client inquiries via phone, chat and email promptly, professionally, and courteously to ensure outstanding customer service experience. * Order Management: Process and adjust orders ...

Vinculum Inc

Be Seen First

Customer Service Agent (Weekend Shift) - Remote

Middletown, PA · On-site

$17.50 - $18.50/hr

Tuesday - Saturday 9am-5pm OR Tuesday - Saturday 11am-7pm Provide friendly and professional customer support via phone, email, and chat to customers using our website and phone app. · Assist ...

New

Happier at Home Care

Full Time Caregiver

Levittown, PA · On-site

$16 - $18/hr

Day, evening, overnight, and weekend optionspick the hours that work for you. * Ongoing Growth ... Personal Care & Dignity Support bathing, dressing, grooming, and safe mobility. * Healthy Meals ...

COMHAR INC

Employment Support Specialist

Philadelphia, PA · On-site

$18 - $19/hr

Must be flexible in scheduling including weekends and holidays. * Must be available to perform ... or supports, marital status, veteran status, or any other class of persons protected by federal ...

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ... Extend on-call support during weekends. During this time, attend critical issues and any change ...

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All JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Springfield, PA

Weekend Chat Support information

See Springfield, PA salary details

$13

$24

$42

How much do weekend chat support jobs pay per hour?

As of Jun 18, 2026, the average hourly pay for weekend chat support in Springfield, PA is $24.57, according to ZipRecruiter salary data. Most workers in this role earn between $18.12 and $26.78 per hour, depending on experience, location, and employer.

What is a Weekend Chat Support job?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are typical daily responsibilities for a Weekend Chat Support agent?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in the Weekend Chat Support position, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Springfield, PA? The most popular types of Chat Support jobs in Springfield, PA are:
What are popular job titles related to Weekend Chat Support jobs in Springfield, PA? For Weekend Chat Support jobs in Springfield, PA, the most frequently searched job titles are:
What job categories do people searching Weekend Chat Support jobs in Springfield, PA look for? The top searched job categories for Weekend Chat Support jobs in Springfield, PA are:
What cities near Springfield, PA are hiring for Weekend Chat Support jobs? Cities near Springfield, PA with the most Weekend Chat Support job openings:
Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Springfield, PA as of June 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 91% In-person, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,110 per year, or $24.6 per hour.
Client Services Support

Client Services Support

Novick Corporation

Philadelphia, PA • On-site

$15.50 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 28 days ago

Job description

Client Services Support
Novick Corporation
150 Rouse Boulevard
Philadelphia, PA 19112
We are a service-driven food distribution company based in South Philadelphia, specializing in childcare nutrition. Our mission is to support the health and well-being of the children and communities we serve-while also investing in and valuing our team.
Our staff includes USDA and CACFP specialists who work closely with childcare partners to provide healthier food options and tailored support. In addition to food distribution, we offer a comprehensive range of products, including cleaning and paper supplies, to meet the everyday needs of childcare programs.
We go beyond delivery by offering value-added services such as menu planning with nutritionists, nutritional training, portioning and serving guidance, ServSafe support, inventory and cost control assistance, and access to child-friendly products and recipes. Through these services, we partner with our clients to help them achieve their unique goals for child health and nutrition.
Who We're Looking For!
We are seeking a professional with excellent communication and problem-solving skills, strong organizational abilities, and a customer-focused mindset. The ideal candidate thrives in a fast-paced environment, collaborates effectively with internal teams, and provides exceptional support to our clients.
Someone with Experience:
  • High school diploma or GED required, with prior experience in an office environment and strong computer skills
  • Preferred qualifications include experience in childcare, familiarity with the Child and Adult Care Food Program (CACFP), food distribution experience, and Spanish-speaking skills are a plus but not required.

What You'll Be Doing
  • Client Communication: Respond to client inquiries via phone, chat and email promptly, professionally, and courteously to ensure outstanding customer service experience.
  • Order Management: Process and adjust orders through calls, emails, faxes, system uploads, same-day deliveries, and client pick-ups while monitoring and tracking orders daily.
  • Problem Resolution: Support clients with a variety of issues, including deliveries, products, orders, and system troubleshooting, ensuring timely and effective resolution.
  • Product Support & Guidance: Assist clients with product questions, pack sizes, menu suggestions, special product requests, and report any product issues.
  • Reporting & Analysis: Run and analyze time-sensitive daily reports, including product shortages, order status confirmations, and other operational data.
  • Operations Communication: Collaborate with drivers and operations teams to report delivery delays, route changes, missing products, or other adjustments.

Qualifications and Requirements
Exceptional Communication Skills
  • Demonstrated ability to communicate effectively with both internal teams and external clients to understand needs, expectations, and concerns.
  • Strong verbal and written communication skills, with the ability to clearly relay client requirements across all departments Client Services & Support, Connections, Operations (OPS), and Management teams.
  • Proven ability to document interactions, updates, and resolutions accurately and thoroughly in Salesforce database.

Collaboration & Problem-Solving
  • Ability to work closely with the CSG Supervisor and Business Development team to address client needs and resolve complaints in a timely and professional manner.
  • Skilled at translating client feedback into actionable solutions to enhance overall client satisfaction.

Time Management & Organizational Skills
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong organizational skills with a focus on meeting deadlines and maintaining accuracy.

Problem-Solving Skills
  • Strong critical thinking skills with the ability to assess client issues, evaluate available resources, and deliver effective solutions aligned with company policies and leadership guidance.
  • Ability to navigate and utilize multiple systems and tools, including Eagle, Cut & Dry online ordering platform, Samsara, and Microsoft Office Suite (Outlook, Excel, Word).

Preferred Experience & Knowledge
  • Experience with upselling and driving organic growth.
  • Understanding of pack sizes and general product knowledge.
  • Familiarity with CACFP regulations, including meal patterns and portioning requirements.
  • Ability to read and interpret CN labels and Nutrition Facts labels.
  • Knowledge of product formulation sheets.

Equipment & Technology
  • Proficiency in using standard office equipment, including computers (laptop and desktop).
  • Experience operating multi-line telephone systems and mobile devices.
  • Familiarity with office machines such as fax, copier, printer, and scanner.

Benefits & Perks
We offer a competitive benefits package, including medical, dental, vision, life insurance, long-term disability, and a 401(k).
Enjoy a supportive, award-winning workplace that values work-life balance, along with opportunities for career growth and development. We also foster a fun and engaging culture with employee appreciation events, volunteer opportunities, holiday celebrations, contests, and more.

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