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Weekend Chat Support Jobs in Dallas, TX (NOW HIRING)

Nexora Talent

Client Support Specialist (Remote)

Dallas, TX · Remote

$17.75 - $24/hr

Respond to client inquiries via email, phone, and chat in a timely and professional manner ... Support daily administrative and operational tasks as assigned * Maintain professionalism and ...

Pye Barker Fire and Safety LLC

Customer Support

Grapevine, TX · On-site

$15.75 - $20/hr

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

NCR Atleos

ATM Customer Support Representative

Frisco, TX · Hybrid

$16 - $20.25/hr

Schedules may include evenings, weekends, and holidays. * Ability to work in a 24/7 operational ... Experience supporting customers by phone, email, or chat. * Experience handling escalated customer ...

NCR Atleos

ATM Customer Support Representative

Frisco, TX · On-site

$16 - $20.25/hr

Schedules may include evenings, weekends, and holidays. * Ability to work in a 24/7 operational ... Experience supporting customers by phone, email, or chat. * Experience handling escalated customer ...

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All JobsChat Support JobsWeekend Chat Support JobsWeekend Chat Support Jobs in Dallas, TX

Weekend Chat Support information

See Dallas, TX salary details

$14

$25

$44

How much do weekend chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for weekend chat support in Dallas, TX is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.04 and $28.08 per hour, depending on experience, location, and employer.

What is a weekend chat support?

A Weekend Chat Support job involves assisting customers via live chat during weekends. Responsibilities typically include answering questions, resolving issues, and providing product or service support. This role requires strong communication skills, multitasking abilities, and a customer-focused mindset. It is often remote or part-time, making it ideal for those looking for flexible work hours.

What are the typical daily responsibilities of a weekend chat support?

As a Weekend Chat Support agent, your main tasks include responding to customer inquiries via live chat, resolving technical or account issues, and escalating more complex concerns to the appropriate teams. You may also be responsible for documenting interactions, following established workflows, and providing feedback on common customer issues to help improve processes. Since your work will primarily take place during weekends, you can expect to operate independently but with ongoing remote support from supervisors. The role offers valuable experience in remote communication and customer service, often providing a pathway to advanced support or leadership opportunities in customer care departments.

What are the key skills and qualifications needed to thrive in weekend chat support, and why are they important?

To thrive as a Weekend Chat Support agent, you need strong written communication skills, fast typing abilities, and prior customer service experience or training. Familiarity with live chat platforms, ticketing systems, and knowledge bases is often required, while additional certifications in customer support tools can be helpful. Problem-solving, patience, and the ability to multitask effectively are standout soft skills in this position. These skills and qualities are important because they ensure timely, accurate support for customers during weekends, maintaining high service standards and customer satisfaction.

What are the most commonly searched types of Chat Support jobs in Dallas, TX?

The most popular types of Chat Support jobs in Dallas, TX are:

What are popular job titles related to Weekend Chat Support jobs in Dallas, TX?

For Weekend Chat Support jobs in Dallas, TX, the most frequently searched job titles are:

What job categories do people searching Weekend Chat Support jobs in Dallas, TX look for?

The top searched job categories for Weekend Chat Support jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Weekend Chat Support jobs?

Cities near Dallas, TX with the most Weekend Chat Support job openings:

Weekend Chat Support jobs near you
Infographic showing various Weekend Chat Support job openings in Dallas, TX as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $53,596 per year, or $25.8 per hour.

Technical Customer Support Specialist II

Embed

Dallas, TX • On-site

Full-time

Posted 9 days ago

Key responsibilities

  • Provide first-class customer support via phone, email, and chat

  • Conduct initial troubleshooting, validation, and root cause investigation

  • Triage inbound issues, prioritize ticket queues, and escalate appropriately

Job description

Fueling the business of fun.


Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability.


With Embed’s platform, a business (single or multi-location) has real-time visibility and control across the entire operation: a full range of games management, real-time prize inventory, from guest party planning and bookings via mobile to integrated point-of-sales, including bundles and upsell packages, self-recycling game card kiosks and so much more. And it is all interconnected.


We have offices across the globe: USA, EMEA, and Asia. With more than 1,000 customers and over 3,000 installations in 56 countries, we are equipped and ready to empower Family Entertainment businesses with direct sales, services, and support anytime, anywhere.


We are in the business of fun and no one takes fun more seriously than us, which is why we put our people at the heart of everything we do, and how we do it. Get inspired because no one’s having more fun than us.


About the Role


​​The key responsibilities of the Technical Customer Support Specialist II are:


1. First point of contact for customers; hence, develop relationships and build rapport quickly with customers,

2. Provide timely, consistent, and best-in-class customer support via telephone, email, chat, and any future channel, and

3. Lead by example and adhere to prescribed departmental procedures and provide support in a consistent and similar manner in handling customers’ incidents and requests.

This involves working with customers, Support team members, and other departments to not only solve technical and non-technical problems but also, consult with Support team members to implement workarounds to deliver timely, consistent, and technically sound customer support. 

​

In addition, the Technical Customer Support Specialist II will investigate, replicate, validate, and troubleshoot incidents raised by customers and create, update, escalate, and document tickets with the prescribed ticket logging policies and procedures.​ 


Key Responsibilities


  • Provide first-class customer support via phone, email, and chat
  • Conduct initial troubleshooting, validation, and root cause investigation
  • Triage inbound issues, prioritize ticket queues, and escalate appropriately
  • Communicate proactively with customers using clear and professional language
  • Use internal tools and knowledge bases to ensure up-to-date and accurate solutions
  • Collaborate with other team members to improve processes and documentation
  • Mentor and guide junior support staff through escalated issues
  • Identify trends and suggest improvements to enhance customer experience


Required Skills and Experience


  • 3+ years of experience in a customer or technical support role
  • Strong troubleshooting and critical thinking skills
  • Excellent verbal and written communication skills
  • Experience working with ticketing systems and support platforms
  • Ability to mentor and support team members in resolving complex queries
  • A proactive and solutions-focused mindset
  • Knowledge of relevant software, systems, or tools (CRM, ticketing tools, etc.)
  • Ability to work independently and collaboratively in a fast-paced environment