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Weekend Call Center Training Jobs in Maryland (NOW HIRING)

Luxury Bath Technologies

Call Center Specialist

Berlin, MD · On-site

$15 - $30/hr

Call Center Specialist Company: Luxury Bath of Mid Atlantic Location: Ocean City, MD Pay Range: $15 ... Ongoing training and support Ready to Apply? Apply today and start building your career with Luxury ...

Seaside Plumbing Inc

Call Center Manager

Bishopville, MD · On-site

$55 - $75/hr

Continuously improve the people, processes, technology, and training that drive Call Center and ... The flexibility to support the operation outside normal hours or on occasional weekends when needed ...

Luxury Bath Technologies

Call Center Specialist

Berlin, MD · On-site

$15 - $30/hr

Call Center Specialist Company: Luxury Bath of Mid Atlantic Location: Ocean City, MD Pay Range: $15 ... Ongoing training and support Ready to Apply? Apply today and start building your career with Luxury ...

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All JobsCall Center Training JobsWeekend Call Center Training JobsWeekend Call Center Training Jobs in Maryland

Weekend Call Center Training information

What is the difference between Weekend Call Center Training vs Weekend Customer Service Representative?

AspectWeekend Call Center TrainingWeekend Customer Service Representative
CredentialsBasic communication skills, training programsCustomer service skills, sometimes specific product knowledge
Work EnvironmentTraining sessions, call simulations, online modulesHandling customer calls, resolving issues, assisting clients
Employer UsagePrepares individuals for call center rolesActual job position in call centers or customer service departments

Weekend Call Center Training focuses on preparing individuals with the skills needed for call center roles, often through courses and practice. In contrast, a Weekend Customer Service Representative is a role where the individual applies those skills by handling customer inquiries during weekends. Training is a preparatory step, while the representative is the active job position.

How long is training for weekend call center training?

Training for weekend call center roles typically lasts from a few days up to two weeks, depending on the company's program and the complexity of the systems involved. It often includes customer service skills, product knowledge, and call handling procedures, with some programs offering ongoing support or refresher sessions.

What are the most commonly searched types of Call Center Training jobs in Maryland?

The most popular types of Call Center Training jobs in Maryland are:

Weekend Call Center Training jobs near you

Full-time Call Center Agent

Visionary Eye Doctors

Rockville, MD • On-site

$15.25 - $20.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Call Center Agent

We are seeking a dedicated and customer-focused bilingual Spanish-speaking full-time Call Center Agent to join our ophthalmology practice. This role involves handling incoming and outgoing calls, scheduling appointments, verifying insurance, and providing excellent customer service. The ideal candidate will have experience in a medical office or call center environment, with a strong understanding of ophthalmology terminology and patient care procedures. The training will take place in the Rockville office, and this position will be office-based.

Key Responsibilities:

  • Answer calls: Answer high-volume incoming calls and assist patients with scheduling, rescheduling, or canceling appointments.
  • Provide information: Offer information about services and patient account items.
  • Resolve issues: Address patient inquiries and escalate complex issues to the appropriate staff or management.
  • Guide Patients: Guide patients and assist with scheduling appointments based on the doctor's referral.
  • Maintain records: Review patient accounts, update patient demographics, and maintain patient records confidentiality.
  • Collaborate with others: Collaborate with the front desk and clinical teams to ensure seamless patient scheduling and care.
  • Prioritization: Ability to navigate through daily tasks such as completing voicemails, completing appointment confirmations, appointment rescheduling, and assisting with other patient requests.
  • Communication: Relay appropriate information to/from patients to doctors or management.
  • Other Duties as assigned.

Skills & Qualifications

  • Experience: Prior experience in a medical call center or ophthalmology office is preferred (A minimum of two or more years of experience).
  • Insurance: Prior experience with insurance verification and reading benefits to patients, at least two or more years.
  • Technical Skills: Familiarity with EMR systems such as ModMed/EMA, and multi-line phone systems.
  • Communication: Strong verbal and written communication skills.
  • Customer Service: Excellent patient interaction and problem-solving abilities.
  • Organization: Ability to multitask, manage high call volumes, and prioritize tasks effectively.
  • Bilingual Candidates: Spanish-speaking candidates required.
  • Time-Management: Ability to manage time well and has excellent attendance.
  • Availability: To work Monday – Friday and weekends.

Work Environment

  • Office-based position in a fast-paced medical practice
  • It requires sitting for extended periods and using a headset for calls.

Benefits

  • Health insurance
  • Dental Insurance
  • Life Insurance
  • Accidental Death & Dismemberment Insurance
  • 401(K)
  • PTO and holidays off
  • Career growth and development

Apply