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Weekend Call Center Training Jobs in Alabama (NOW HIRING)

MCI Careers

We are seeking a dedicated and experienced Call Center Trainer to join our team ... This role involves conducting comprehensive training for new contact center agents and ensuring the ...

Signius

Call Center Agent

Mobile, AL · On-site

$17 - $20/hr

Call Center Agents at Signius Communications in Mobile provide friendly, professional, and ... Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one ...

GDIT

Call Center Manager

Montgomery, AL

$111K - $150K/yr

Serve as oversight/supervisor of dedicated Medicaid Call Center staff/team by overseeing hiring, training, staff recognition, and performance evaluation. Manages customer service professionals ...

Bocatti Experience

Call Center Agent

Birmingham, AL · On-site

$17 - $26/hr

Position Overview The Call Center Agent is responsible for handling inbound and outbound customer ... Monday-Friday with occasional weekend support Shift Length: 6-8 hours Pay: $17.00 - $26.00 per hour ...

Signius

Full Time Call Center Agent Mobile

Mobile, AL · On-site

$17 - $20/hr

Call Center Agents at Signius Communications in Mobile provide friendly, professional, and ... Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one ...

Equiniti

$19/hr

Role Summary The Proxy Call Center Representatives handle inbound and outbound calls on various ... MANDATORY 2-day paid Training and peer coaching period attendance. * PC [Windows 8 or higher]-No ...

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Weekend Call Center Training information

What is the difference between Weekend Call Center Training vs Weekend Customer Service Representative?

AspectWeekend Call Center TrainingWeekend Customer Service Representative
CredentialsBasic communication skills, training programsCustomer service skills, sometimes specific product knowledge
Work EnvironmentTraining sessions, call simulations, online modulesHandling customer calls, resolving issues, assisting clients
Employer UsagePrepares individuals for call center rolesActual job position in call centers or customer service departments

Weekend Call Center Training focuses on preparing individuals with the skills needed for call center roles, often through courses and practice. In contrast, a Weekend Customer Service Representative is a role where the individual applies those skills by handling customer inquiries during weekends. Training is a preparatory step, while the representative is the active job position.

Weekend Call Center Training jobs near you
Call Center Trainer

Call Center Trainer

MCI Careers

On-site

Full-time

Posted 5 days ago

Be an early applicant

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards of preparedness and efficiency. Spanish-speaking skills would be a valuable asset for this position.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Conduct 6-week training sessions for new contact center support agents.

  • Develop, update, and maintain training materials to align with program objectives and evolving needs.

  • Deliver engaging and effective training sessions that equip agents with the skills and knowledge required for success.

  • Monitor and assess trainee progress, providing constructive feedback and additional support as needed.

  • Collaborate with team leads and supervisors to identify training needs and address performance gaps.

  • Ensure training materials and sessions comply with program guidelines and industry standards.

  • Act as a point of contact for training-related inquiries and provide ongoing support to agents post-training.

  • Maintain accurate training records and generate reports on trainee performance and program outcomes.


Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • A Degree or Certification is preferred but not required.

  • At least 2 years of experience in a contact center environment.

  • Previous training experience is preferred.

  • Supervisory experience is a plus.

  • Strong communication and presentation skills.

  • Ability to create and adapt training materials to meet diverse learning needs.

  • Proficiency in using training tools and contact center software.

  • Strong organizational and time management skills.

  • Spanish-speaking skills are a plus.

MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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