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Weekend Call Center Back Office Jobs in Utah (NOW HIRING)

Serenity Mental Health Centers

Call Center Director

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Director At Serenity , our mission is to help patients take back their lives by ... The patient coordination team includes phone agents, escalations, back-office functions across ...

Serenity Mental Health Centers

Call Center Director

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Director At Serenity , our mission is to help patients take back their lives by ... The patient coordination team includes phone agents, escalations, back-office functions across ...

Platinum Dental

Call Center Representative

American Fork, UT · On-site

$15 - $18/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Flexible schedule options including weekends. Platinum Dental is seeking a Call Center Representatives to join our growing team! You will answer phone calls for various office locations, help ...

Andersen

Call Center Agent

Salt Lake City, UT · On-site

$16/hr

  • Retirement

Job Overview Renewal By Andersen has an immediate opening for a part-time, in-office Call Center Representative. Call Center Representatives are primarily responsible for screening inbound calls and ...

Renewal by Andersen

Call Center Agent

Salt Lake City, UT · On-site

$16/hr

  • Retirement

Job Overview Renewal By Andersen has an immediate opening for a part-time, in-office Call Center Representative. Call Center Representatives are primarily responsible for screening inbound calls and ...

Serenity Mental Health Centers

Call Center Director

Lehi, UT · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Call Center Director At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center ...

Renewal by Andersen

Call Center Team Lead

Salt Lake City, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Renewal by Andersen has an immediate opening for an in-office Call Center Team Lead. The purpose of ... Weekend schedule will vary based on operational needs. -Paid training and NO COLD CALLING! -Ability ...

Andersen

Call Center Team Lead

Salt Lake City, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Renewal by Andersen has an immediate opening for an in-office Call Center Team Lead. The purpose of ... Weekend schedule will vary based on operational needs. -Paid training and NO COLD CALLING! -Ability ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This position requires a 9-week onsite training and nesting period at our Lehi office, which is ... The work schedule is held Monday - Friday with rotating weekend and holiday shifts. What will you ...

Sisel International

Call Center Agent

Springville, UT · On-site

$13.75 - $18.25/hr

High school degree or GED with at least 1 year of call center experience, or equivalent combination ... Must be proficient in Microsoft Office programs and computer systems. PHYSICAL DEMANDS: Positions ...

SmithRx

Inbound Call Center Representative

Lehi, UT

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The work schedule is held Monday - Friday with rotating weekend and holiday shifts. If you're ... Proficiency in Windows, MS Office, G-Suite required * HS Diploma, GED, or equivalent * Active ...

Select Portfolio Servicing, Inc.

Be Seen First

Call Center Representative

West Valley City, UT · On-site

$17 - $19/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... call center environment. In this role, the CCE will act as the communication liaison between the ... Summary of Position: · In office, full time position with the ability to work remotely if certain ...

SmithRx

Inbound Call Center Representative

Lehi, UT · On-site

$21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The work schedule is held Monday - Friday with rotating weekend and holiday shifts. If you're ... Proficiency in Windows, MS Office, G-Suite required * HS Diploma, GED, or equivalent * Active ...

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All JobsCall Center Back Office JobsWeekend Call Center Back Office JobsWeekend Call Center Back Office Jobs in Utah

Weekend Call Center Back Office information

What is the difference between Weekend Call Center Back Office vs Weekend Customer Service Representative?

AspectWeekend Call Center Back OfficeWeekend Customer Service Representative
CredentialsBasic computer skills, sometimes customer service experienceCustomer service skills, communication skills
Work EnvironmentOffice or remote, administrative tasks, data entryCall center, direct customer interaction
Employer & IndustryCall centers, BPO companies, various industriesRetail, telecom, banking, service sectors

The Weekend Call Center Back Office typically involves administrative and data management tasks performed during weekends, often in a call center environment. In contrast, Weekend Customer Service Representatives focus on direct customer interactions via calls or chats. Both roles may require similar communication skills but differ in daily responsibilities and work settings.

What are the most commonly searched types of Call Center Back Office jobs in Utah?

The most popular types of Call Center Back Office jobs in Utah are:

What cities in Utah are hiring for Weekend Call Center Back Office jobs?

Cities in Utah with the most Weekend Call Center Back Office job openings:

Weekend Call Center Back Office jobs near you

Call Center Director

Serenity Mental Health Centers

Lehi, UT • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Call Center Director
At Serenity, our mission is to help patients take back their lives by delivering innovative, alternative treatment options for a wide range of mood disorders. Our call center team plays a vital role in fulfilling this mission, serving as the first point of contact and setting the foundation for an exceptional patient experience.
As the Call Center Director, you will lead a rapidly growing team that supports multiple physician practices across the country. You will be responsible for overseeing critical centralized processes, driving operational excellence, collaboration with our sales and marketing lead generation strategies, and ensuring every interaction reflects our people-centric, patient-focused values. This is a meaningful opportunity to make a lasting difference for individuals who need it most.
Responsibilities
  • Provide strategic leadership and daily oversight to Patient Care Coordinator team, ensuring efficient, high-quality operations.
  • The patient coordination team includes phone agents, escalations, back-office functions across multiple sites and states.
  • Proven ability to foster well-balanced sales and patient centric outcomes.
  • Manage full-cycle talent processes, including hiring, training, coaching, development, performance management, and retention.
  • Identify trends, uncover root causes, and recommend solutions to improve team performance, drive engagement, and enhance the patient experience.
  • Leverage data to monitor, evaluate, and improve complex processes and workflows.
  • Establish and exceed key department metrics, performance standards, and operating policies.
  • Streamline service level expectations and ensure team adherence to quality and responsiveness requirements. Experience in WFM (RTA and Forecasting).
  • Build and scale the Customer Care function as the organization continues rapid expansion across the US.
  • Foster a culture of compassion, accountability, and excellence aligned with Serenity's mission and values.

Qualifications
  • 6-10 years of Director level experience leading large teams in a high-growth, sales and service-driven environment; startup or early-stage company experience strongly preferred.
  • Proven experience within a call center or high-volume inbound communications environment across multiple channels (phone, AI, email, chat, social).
  • Strong ability to identify, coach, and measure critical competencies and performance metrics.
  • Genuine passion for supporting individuals struggling with mental health challenges.
  • Demonstrated judgment and decision-making skills, with the ability to prioritize effectively in a fast-paced environment.
  • Alignment with Serenity's mission and ability to translate it into operational priorities.
  • Self-driven, proactive, exceptional attention to detail, and motivated by continuous improvement.
  • Excellent customer service, communication, and problem-solving skills.
  • Comfortable communicating and collaborating with professionals at all levels.
  • Ability to travel as business needs requires, currently averages 1 week per month.

Benefits
  • Competitive pay
  • Medical, dental, and vision insurance (Serenity covers 90% of the premium)
  • Life insurance
  • Flexible Spending Account (FSA)
  • Paid time off, Sick pay, and 401(k)
  • 10 paid major holidays
  • Bi-weekly paid team treats & lunches
  • Onsite fitness center

Who We Are
Serenity Healthcare empowers patients with advanced medical technologies that provide long-term relief-even when traditional treatments have not succeeded. We are deeply committed to delivering the highest-quality patient experience. This commitment starts with our people.
We invest in our employees and foster a culture that is people-centric, collaborative, positive, proactive, and rich with opportunities for both personal and professional growth.

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