Weekend Aws Sysops Administrator Jobs in Colorado

NexusTek is anchored by a long-established core business that delivers unparalleled managed IT services to a wide range of clients. We are embarking on a new chapter, expanding our offerings with three strategic initiatives: Professional and managed services for hybrid cloud, cybersecurity, generative AI and data. Our ambition is to cultivate a premier service organization recognized nationally for its leadership in these areas. Our mission is to take away technology headaches allowing our clients to focus on their core business.  

 
Working hours

Internal IT is a 24/7 team although working hours are primarily Monday through Friday, 8am to 5pm local time.  

Occasional after hours and/or weekend work will be required based on ongoing initiatives and special requests. 

Participate in a rotating on-call schedule (afterhours and weekends) 

Location requirements: Greenwood Village, CO - Hybrid role with 3 days in the office each week

 
Why this job is exciting

Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever-changing IT position. You will work hands-on with the latest technology in multiple systems and tools. All while engaging our internal users in the process to understand their technology needs and enhance their technology efficiencies. 

Who you are

Proactive and independent technical expert who performs a variety of tier I, tier II, and tier III technical support responsibilities, requiring a thorough working knowledge of information technology and remote desktop support. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, and execution of the technical work.

You Know How To:

• Serve as the first point of contact for customers seeking technical assistance via tickets generated by e-mail and phone calls. 
• Demonstrate knowledge and experience in information technology and administration. 
• Maintain strict confidentiality and security ofthe internalcustomer supportandtickets, records, and sensitive information in accordance withcompany policies.
• Diagnose, research, troubleshoot, and resolve Tier I, II, and II technical hardware (printer, computer, peripherals) and common software issues.
• Assist users that may be locked out of computing devices, cloud services, or other applications.
• Direct unresolved issues to the next level of support personnel.
• Maintain the highest possible level of customer service.
• Work with vendors to provide internal users with updates on ISP outages or vendor support issues.
• Assist with the upkeep of internal environment documentation.
• Identify and contribute to automating tasks and processes.
• Work with the HR team and managers of various levels on the onboarding and offboarding of NexusTek employees and contractors.
• Willingness to learn new technologies, systems, and tools.
• Asset management – provide adequate laptops and required equipment to new employees, replace/refresh gear for existing employees, and ensure that equipment is returned by former employees.
• Minor office tasks such as collecting mail, accepting deliveries, etc.

Skills Needed :

To best serve our internal NexusTek users, you will be required to have most of the skills below along with a strong desire to learn.

• Microsoft Windows Server 2008 to present
• Microsoft Windows 10 to present
• Microsoft SQL Server 2008 to present.
• Microsoft Exchange 2007 to present 
• Microsoft Hyper-V 2012R2-2019
• Microsoft RDS 2008R2 to present.
• Active Directory, DNS, DHCP
• VMWare ESXi 5.5 to present
• Veeam Backup & Replication 
• Email filtering and encryption such as Barracuda & Avanan/Checkpoint
• Cloud and virtualization-based technologies, Azure, GCP, AWS.
• Network infrastructure devices, such as routing/switching (Cisco Meraki)
• Firewalls (Cisco Meraki, Sonicwall)
• Public DNS Knowledge of Network Management (SNMP, MIB)
• Configuration of DMZ, IDS/IPS, Encryption, ACL's, 802.1x
• Wireless technologies (802.11a/b/g/n, WPA2, WLC, WAP)
• Remote Access Platforms, such as Cisco AnyConnect 
• PC hardware troubleshooting
• MacOS configuration and troubleshooting

Applications:

• Citrix
• Microsoft 365 (Intune, SharePoint, Exchange Online, Entra, Azure, etc.)
• ConnectWise PSA
• ScreenConnect
• Microsoft Office products
• SentinelOne
• 3CX/phone system management
• Various SaaS tools/products

Pay and Benefits:  <