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Webex Control Hub Jobs (NOW HIRING)

Staffingine LLC

Webex Systems Engineer

Cincinnati, OH · On-site

Proficiency in using tools like Webex Control Hub and Cisco Unified Communications Manager (CUCM) for management and troubleshooting3. Security: * Understanding of security best practices for ...

Focused HR Solutions

Network Engineer 1.19

Dover, DE · On-site

$65 - $77/hr

Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub. * Provisioning Webex software-based "Soft Phones" for customers. * Provisioning Webex Cloud-based "Desktop ...

Focused HR Solutions

Network Engineer 1.19

Dover, DE · Hybrid

$65 - $77/hr

Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub. * Provisioning Webex software-based "Soft Phones" for customers. * Provisioning Webex Cloud-based "Desktop ...

Artech

AV Technician

Wayne, PA · On-site

... Webex Control Hub • Experience with Proactive monitoring of Client Teams Rooms and associated hardware in web based admin portals (Poly Lens, Teams Admin Center) • Proactive resolution of ...

Catapult Solutions Group

UC Specialist

Nashville, TN · On-site

$75K/yr

Ongoing maintenance of Cisco video conferencing equipment in Webex Control Hub. * Investigation and analysis of call logs from Zoom Phone, Zoom Meetings and Webex Meetings. * Closely working with the ...

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Webex Control Hub information

What are the key skills and qualifications needed to thrive as a Webex Control Hub Administrator, and why are they important?

To thrive as a Webex Control Hub Administrator, you need expertise in unified communications, networking fundamentals, and experience with cloud-based collaboration platforms, often supported by certifications like Cisco Certified Network Associate (CCNA) or Cisco Collaboration certifications. Familiarity with the Webex Control Hub interface, user provisioning, security settings, and integration with other Cisco tools is essential. Strong problem-solving, attention to detail, and effective communication skills help in troubleshooting issues and supporting end-users. These abilities are crucial to ensure seamless collaboration, system security, and optimal user experience within organizations.

What are some common challenges faced by administrators when managing Webex Control Hub, and how can they be addressed?

Administrators managing Webex Control Hub often encounter challenges such as maintaining user security, ensuring smooth onboarding for new users, and integrating third-party applications. Balancing security settings while enabling collaboration features requires staying up-to-date with Webex's evolving policies and best practices. To address these challenges, admins should regularly review security reports, leverage automated provisioning tools, and participate in ongoing training provided by Cisco. Collaborating closely with IT and support teams also helps streamline issue resolution and promotes a secure, efficient environment.

What is Webex Control Hub?

Webex Control Hub is a centralized management portal provided by Cisco for administrators to manage Webex services, devices, and users across their organization. It allows IT teams to configure settings, monitor usage and performance, troubleshoot issues, and ensure security compliance from a single dashboard. With Webex Control Hub, organizations can streamline collaboration deployments, integrate with other tools, and access analytics to optimize user experience.

What is the difference between Webex Control Hub vs Webex Support Specialist?

FeatureWebex Control HubWebex Support Specialist
Primary RolePlatform management and administration of Webex servicesProviding technical support and troubleshooting for Webex users
Required SkillsNetwork management, admin credentials, cloud platform knowledgeCustomer service, technical troubleshooting, Webex product knowledge
Work EnvironmentIT departments, cloud service providersHelp desks, technical support centers

Webex Control Hub focuses on managing and configuring Webex services, while Webex Support Specialists handle user support and troubleshooting. Both roles require technical knowledge but serve different functions within the Webex ecosystem.

Infographic showing various Webex Control Hub job openings in the United States as of May 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution.
Webex Contact Center Enterprise Engineer

Webex Contact Center Enterprise Engineer

Ampcus

Chicago, IL • Remote

Other

This job post has expired today. Applications are no longer accepted.

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Webex Contact Center Enterprise Engineer

Location(s): Chicago, IL
(Remote)
Role Overview
The WCCE Engineer is responsible for the design, implementation, and management of Cisco's cloud-based contact center solutions. You will bridge the gap between legacy on-premises systems (like UCCE/PCCP) and modern cloud environments, ensuring seamless omnichannel customer interactions through voice, digital channels, and AI-driven automation.

Key Responsibilities
  • System Administration: Configure and manage the Webex Control Hub, managing users, sites, teams, and entry points.
  • Flow Design: Develop complex call and digital routing flows using the Webex Flow Builder (drag-and-drop UI) to optimize customer journeys.
  • Omnichannel Integration: Implement and support digital channels including SMS, Chat, Email, and Social Media via Webex Connect.
  • Technical Migrations: Lead the transition of contact center applications from on-premises Cisco solutions (UCCE/UCM) to the Webex CCE cloud environment.
  • AI & Automation: Integrate AI-powered Virtual Agents (Voice/Chat) and AI Agent Assist features to improve self-service and agent productivity.
  • Reporting & Analytics: Build and maintain custom dashboards using Cisco Unified Intelligence Center (CUIC) and Analyzer to track KPIs like CSAT, NPS, and AHT.
  • Troubleshooting: Perform root-cause analysis on faulty call flows, network bottlenecks, and integration issues with third-party CRMs (Salesforce, ServiceNow).
Required Technical Skills
  • Core Cisco Platforms: Deep expertise in ICM (Intelligent Call Manager), CVP (Customer Voice Portal), and Cisco Finesse.
  • Protocols & Networking: Strong understanding of SIP, VoIP, QoS, and cloud connectivity (Azure/AWS).
  • Routing Logic: Proficiency in Skill-Based Routing (SBR), Longest Available Agent (LAA), and Precision Queueing.
  • Developer Skills: Ability to use Pebble expressions, invoke REST APIs, and parse JSON/XML for custom integrations.
  • Reporting Tools: Advanced knowledge of CUIC and Webex Contact Center Analyzer.
Preferred Qualifications
  • Certifications: CCNP Collaboration, CCNA, or specialized Cisco Contact Center certifications.
  • Experience: 3-5+ years in Cisco Unified Communications or Contact Center architecture.
  • Soft Skills: Strong consulting ability to translate business requirements into technical workflows.
Key Skills Matrix for Your Resume/JD
Category Specific Skills
  • Administration Webex Control Hub, User Profiles, Skill Group Assignment
  • Call Handling IVR Scripting, Flow Designer, Courtesy Callback, Post-Call Surveys
  • Desktop Cisco Finesse Gadgets, Agent Desktop Customization
  • Advanced Tech Webex Connect, CCAI (Contact Center AI), Virtual Agents

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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About Ampcus

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Ampcus Inc. is a ISO 20000, ISO 27000, ISO 9001, CMMI DEV/3 SM and CMMI SVC/3 SM certified global provider of a broad range of Technology and Business consulting services. From strategy to execution, our disciplined yet flexible approach starts and ends with our clients. By listening hard and working harder, client goals become our goals. Their success is our satisfaction. It’s why our clients sleep well at night. We believe that the success of an engagement is determined by strong project management, as well as clear communication and mutual commitment working collaboratively. Our methodology begins with listening to the customer about their needs, then working with their team to gain a clear understanding of the requirements, while providing knowledge transfer of best practices for the organization.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Chantilly, VA, US

Year founded

2004

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