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Web Support Jobs in New York (NOW HIRING)

WAZER

Technical Support Engineer

Yonkers, NY · On-site

Develop proactive web support content to help users solve common issues you've seen repeatedly * Manage and optimize our support systems to improve quality of support and response times * Maintain an ...

ConsultAdd, Inc.

Web Developer

Jersey City, NJ · On-site

Support Business Continuity/Disaster Recovery planning and testing. Web designers might also be responsible for the maintenance of an existing site. Continuous performance optimization of our RoR ...

Mindlance

Web Developer

Manhattan, NY · On-site

... support product personalization • Ensure cross-browser compatibility • Work with QA teams to ensure that work products meet desired objectives • Implement solutions to support bug fixes and ...

B12

Web Designer

New York, NY · On-site +1

Being a web designer at B12 is being a main contributor to the success of the company! At B12, our ... support for custom HTML5/CSS overrides) to put an initial website together for the customer in ~4 ...

ConsultAdd, Inc.

Web Developern

Jersey City, NJ

Resume support/interview preparation H1B Visa sponsorship for students who are on OPT's or EAD ... Code web sites utilizing CSS and HMTL and programming languages. * Manage relationships with ...

Service Global, Inc

Web Developer III

New York, NY · On-site

For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistic and global support services. Job Title: Web ...

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How much do web support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for web support in New York is $23.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $26.83 per hour, depending on experience, location, and employer.

What is a web support professional?

Web Support specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing websites or web-based applications. They handle technical issues, respond to user inquiries, and ensure websites run smoothly and securely. Their responsibilities may include diagnosing website errors, assisting with content updates, and working with developers to resolve complex problems. Web Support plays a crucial role in maintaining a positive online experience for users and supporting business operations.

What are the key skills and qualifications needed to thrive as a web support professional?

To thrive as a Web Support professional, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by a degree in IT or a related field. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, problem-solving abilities, and patience help you effectively assist users and resolve issues. These skills ensure prompt, accurate support and a positive user experience, which are critical for maintaining website functionality and customer satisfaction.

What is the difference between Web Support vs Web Developer?

AspectWeb SupportWeb Developer
Required SkillsBasic HTML, troubleshooting, customer serviceAdvanced coding, programming languages, design
Work EnvironmentHelp desks, client support, technical assistanceDevelopment teams, coding projects, design studios
CertificationsIT support certifications, basic web certificationsWeb development certifications, coding bootcamps
Industry UsageCustomer support, technical assistance rolesDesign, programming, web application development

Web Support primarily focuses on assisting users with website issues, troubleshooting, and providing technical help. Web Developers are responsible for creating, coding, and maintaining websites and web applications. While Web Support requires basic technical skills and customer service experience, Web Developers need advanced programming knowledge. Both roles are essential in the web industry but serve different functions within the web development lifecycle.

What are some common challenges faced by web support professionals, and how are they typically addressed?

Web Support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, managing urgent requests from multiple stakeholders, and staying updated with evolving web technologies. These challenges are typically addressed through strong problem-solving skills, effective communication with both technical and non-technical users, and continuous learning. Many teams also rely on robust documentation and collaboration tools to streamline issue resolution and share knowledge efficiently.
What are popular job titles related to Web Support jobs in New York? For Web Support jobs in New York, the most frequently searched job titles are:
What job categories do people searching Web Support jobs in New York look for? The top searched job categories for Web Support jobs in New York are:
Web Support jobs near you
Infographic showing various Web Support job openings in New York as of August 2026, with employment types broken down into 62% Full Time, 25% Part Time, and 13% Contract. Highlights an 100% In-person job distribution, with an average salary of $48,480 per year, or $23.3 per hour.

Assistant Director for Marketing (Graphic Design, Brand Management & Web Support)

Manhattanville University

Purchase, NY • On-site

$66K/yr

Full-time

Re-posted 27 days ago

Job description

Job Title: Assistant Director for Marketing (Graphic Design, Brand Management & Web Support)
Department: Marketing & Communications
Reports to: Director of Marketing & Communications
Effective Date: June 10, 2026
# of Direct Reports: 2
# of People Supported: 2
Job Description:
The Assistant Director for Marketing (Graphic Design, Brand Management & Web Support) is a highly skilled visual communicator who serves as Manhattanville University's in-house graphic designer and steward of its visual brand. This role is responsible for transforming institutional priorities into engaging, high-quality visual and digital assets while ensuring consistency and adherence to Manhattanville's brand standards across all marketing and communications channels, including the University website.
This position combines hands-on design production with brand governance, marketing project management, and front-end web support. The Assistant Director oversees projects from intake through delivery, manages brand approvals through Marq, and supports the visual and structural integrity of the University's web presence in close collaboration with IT and digital other colleagues.
Duties/Responsibilities:
Graphic Design & Visual Communication
  • Serve as Manhattanville University's in-house graphic designer, producing high-quality visual assets across print, digital, environmental, and web platforms.
  • Design marketing materials including event collateral, print publications, digital graphics, signage, presentations, advertisements, branded templates, and web graphics.
  • Translate institutional messaging and complex information into clear, visually compelling designs.
  • Ensure all design work reflects Manhattanville's visual identity, tone, and brand standards.

Brand Management, Visual Identity & Governance
  • Act as a steward of the University's visual brand, ensuring consistent application of brand standards across departments, initiatives, platforms, and digital properties.

  • Manage brand approvals through Marq, including review, feedback, and final sign-off.

  • Maintain and update brand guidelines, templates, and approved assets to support campus-wide compliance.

  • Provide consultation and guidance to campus partners on proper brand usage.

Web Design & Front-End Support
  • Support the visual design, layout, and brand consistency of Manhattanville's website and affiliated digital properties.

  • Collaborate with digital communications and IT teams to implement design updates, templates, landing pages, and enhancements within the CMS.

  • Create and optimize web graphics, layouts, and visual elements to improve user experience, accessibility, and visual coherence.

  • Assist with basic front-end updates including content layout, formatting, image optimization, and brand alignment.

  • Ensure web content aligns with brand standards, accessibility best practices, and institutional messaging.

Marketing Project Management & Internal Liaison
  • Serve as a primary liaison for marketing design requests, clarifying scope, timelines, and deliverables.

  • Manage projects from intake through completion, coordinating with internal team members and external vendors.

  • Provide regular status updates to stakeholders and ensure projects remain on schedule and within scope.

  • Support prioritization and workflow management in alignment with departmental goals.

Collaboration & Production Support
  • Collaborate with communications, editorial, and digital colleagues on integrated marketing and communications campaigns.

  • Prepare and manage design files through review, revision, and final production.

  • Coordinate with external vendors for printing, signage, web support, and specialty production.

  • Performs other related duties as assigned.

Required Skills/Abilities:
  • Exceptional visual design and layout skills.

  • Strong understanding of brand systems and visual identity standards.

  • Excellent organizational skills and attention to detail.

  • Ability to manage multiple projects and meet deadlines in a fast-paced environment.

  • Strong communication and collaboration skills.

  • Proficiency in Adobe Creative Suite, particularly InDesign, Illustrator, and Photoshop.

  • Working knowledge of web design principles, accessibility standards, and CMS platforms.

  • Ability to translate strategic goals into effective visual communication

Qualifications:
Education: Bachelor's degree in graphic design, visual communications, marketing, web design, or a related field.
Experience:
  • Five to seven years of professional experience in graphic design, brand management, marketing, or digital communications preferred.

  • Strong portfolio demonstrating professional design work across print, digital, and web platforms.

  • Experience with Marq or similar brand management platforms preferred.

  • Familiarity with CMS-based editing and basic HTML/CSS preferred but not required.

Physical Requirements:
  • Prolonged periods of sitting at a desk and working on a computer.

  • Must be able to lift to 15 pounds at times.

Salary:
The annual salary for this position is $66,300.
Hours Expectation:
Full-time, 35 hours per week
Housing:
Housing is not provided.
Benefits:
Manhattanville University also offers a highly competitive and comprehensive benefits package, including tuition remission. For more information regarding benefits, please visit our benefits page: Manhattanville Benefits
Applications will be reviewed as they are received, and qualified candidates may be invited to interview before the application deadline. We encourage you to apply early, as the position may be filled prior to the closing date.
Manhattanville University is an Equal Opportunity Employer. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. If you are unable to complete this application process, contact Manhattanville Human Resources at human.resources@mville.edu to ask for assistance.

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