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Web Support Jobs in Illinois (NOW HIRING)

Computer World Services

IL · On-site

$110K - $140K/yr

Provide Tier 1/2 user and content support for the web environment * Deliver Tier 3 sustainment for custom applications (e.g., Command Task Tracker/Power Apps, Equipment Readiness Dashboard/Power BI ...

New

University of Utah

Web Administrators

Campus, IL · On-site

$66K/yr

In this role, you'll support the design, development, optimization, and ongoing management of the ... The ideal candidate brings a strong foundation in web development, user experience (UX/UI), and ...

University of Utah

Web Administrators

Campus, IL

$66K/yr

In this role, you'll support the design, development, optimization, and ongoing management of the ... The ideal candidate brings a strong foundation in web development, user experience (UX/UI), and ...

University of Utah

Web Administrators

Campus, IL · On-site

$66K/yr

In this role, you'll support the design, development, optimization, and ongoing management of the ... The ideal candidate brings a strong foundation in web development, user experience (UX/UI), and ...

Bryce Senz, LLC

Web Developer

Chicago, IL

Web developers will work with the business and editorial departments to constantly improve our ... Train and support our staff on the best ways to utilize our internal tools. * Work with an external ...

Time Payroll Demo Account

Web Developer

Chicago, IL

Web developers will work with the business and editorial departments to constantly improve our ... Train and support our staff on the best ways to utilize our internal tools. * Work with an external ...

AlphaStaff Widgets

Web Developer

Chicago, IL · On-site

Web developers will work with the business and editorial departments to constantly improve our ... Train and support our staff on the best ways to utilize our internal tools. * Work with an external ...

IgorTest

Web Developer

Chicago, IL

Web developers will work with the business and editorial departments to constantly improve our ... Train and support our staff on the best ways to utilize our internal tools. Work with an external ...

AlphaStaff Widgets

Web Developer

Chicago, IL

Web developers will work with the business and editorial departments to constantly improve our ... Train and support our staff on the best ways to utilize our internal tools. * Work with an external ...

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All JobsWeb Support JobsWeb Support Jobs in Illinois

Web Support information

See Illinois salary details

$11

$20

$33

How much do web support jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for web support in Illinois is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.75 per hour, depending on experience, location, and employer.

What are Web Support specialists?

Web Support specialists are professionals who assist users and organizations with troubleshooting, maintaining, and optimizing websites or web-based applications. They handle technical issues, respond to user inquiries, and ensure websites run smoothly and securely. Their responsibilities may include diagnosing website errors, assisting with content updates, and working with developers to resolve complex problems. Web Support plays a crucial role in maintaining a positive online experience for users and supporting business operations.

What are the key skills and qualifications needed to thrive as a Web Support professional, and why are they important?

To thrive as a Web Support professional, you need a solid understanding of web technologies, troubleshooting, and customer service, often supported by a degree in IT or a related field. Familiarity with content management systems (CMS), ticketing platforms, and basic HTML/CSS is typically required. Strong communication, problem-solving abilities, and patience help you effectively assist users and resolve issues. These skills ensure prompt, accurate support and a positive user experience, which are critical for maintaining website functionality and customer satisfaction.

What is the difference between Web Support vs Web Developer?

AspectWeb SupportWeb Developer
Required SkillsBasic HTML, troubleshooting, customer serviceAdvanced coding, programming languages, design
Work EnvironmentHelp desks, client support, technical assistanceDevelopment teams, coding projects, design studios
CertificationsIT support certifications, basic web certificationsWeb development certifications, coding bootcamps
Industry UsageCustomer support, technical assistance rolesDesign, programming, web application development

Web Support primarily focuses on assisting users with website issues, troubleshooting, and providing technical help. Web Developers are responsible for creating, coding, and maintaining websites and web applications. While Web Support requires basic technical skills and customer service experience, Web Developers need advanced programming knowledge. Both roles are essential in the web industry but serve different functions within the web development lifecycle.

What are some common challenges faced by Web Support professionals, and how are they typically addressed?

Web Support professionals often encounter challenges such as troubleshooting diverse technical issues across various browsers and devices, managing urgent requests from multiple stakeholders, and staying updated with evolving web technologies. These challenges are typically addressed through strong problem-solving skills, effective communication with both technical and non-technical users, and continuous learning. Many teams also rely on robust documentation and collaboration tools to streamline issue resolution and share knowledge efficiently.
What are popular job titles related to Web Support jobs in Illinois? For Web Support jobs in Illinois, the most frequently searched job titles are:
What job categories do people searching Web Support jobs in Illinois look for? The top searched job categories for Web Support jobs in Illinois are:
Web Support jobs near you
Infographic showing various Web Support job openings in Illinois as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,940 per year, or $20.6 per hour.

Help Desk - Intermediate Support Web

DecisionPoint | Cortek

Scott Air Force Base, IL • On-site

Full-time

Re-posted 23 days ago

Job description

DecisionPoint seeks a Help Desk - Intermediate Support Web specialist to provide customer support for SDDC web, SharePoint, and collaboration users under the GITSS program. This position bridges service desk operations and web support, assisting users with access, content, collaboration tools, web portal issues, and trouble ticket resolution. 

The role requires strong customer service, technical troubleshooting, and experience supporting web or SharePoint users in a secure DoD environment. 

This position is located at HQ SDDC, Scott Air Force Base, Illinois. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.


The Help Desk - Intermediate Support Web Specialist will: 

  • Provide customer support for SDDC web portals, SharePoint sites, collaboration tools, and related web-based applications.  
  • Receive, log, track, update, route, and close web support tickets in the Government-provided ticketing system.  
  • Assist users with site access, permissions, navigation, content issues, forms, workflows, and collaboration features.  
  • Provide initial troubleshooting for web portal, SharePoint, and browser-related issues.  
  • Coordinate escalations with senior web developers, system administrators, database administrators, cybersecurity staff, and Government leads.  
  • Maintain knowledge base entries, SOPs, and troubleshooting guides for recurring web support issues.  
  • Support user training, communications, and adoption of SDDC web/collaboration tools.  
  • Assist with testing, deployment, and validation of web changes or fixes.  
  • Support documentation needed for cybersecurity, access control, and operational continuity.  
  • Provide courteous, mission-focused support to SDDC users.  

Clearance Requirement: 

  • Must hold an active Secret clearance. 
  • Must be eligible to obtain and maintain required Common Access Card (CAC), facility access, system access, and Government network access. 

Education: 

  • Associate degree in Information Technology, Computer Science, Business Systems, Web Technology, or related discipline preferred. 

Experience: 

  • Minimum 5 years of help desk, web support, SharePoint support, or customer support experience.  
  • Experience supporting web portals, SharePoint, Microsoft 365, collaboration tools, permissions, and user access issues.  
  • Experience supporting DoD or federal users preferred.  
  • Experience with AESD, Remedy, ServiceNow, or equivalent ticketing tools preferred.  

Technical Knowledge: 

  • Knowledge of web support processes, incident management, permissions, content management, and user troubleshooting.  
  • Familiarity with SharePoint site support, Microsoft 365 tools, browser troubleshooting, and basic web technologies.  
  • Understanding of secure DoD IT support practices, CAC access, and user access controls.  

Certifications (Preferred): 

  • DoD 8140 / 8570 certification as required by final labor category mapping.  

    Apply