Web Operations Manager Jobs in Utica, MI (NOW HIRING)

Agency:
Omnicom Precision Marketing
Job Function:
Projects and Performance Improvement
Job Subfunction:
Project and Program Management
Job Description:
MRM is part of the Omnicom Precision Marketing activation practice. This practice integrates CRM platform expertise, journey management, and first-party data capabilities with creative excellence and performance capabilities, enabling Omnicom to deliver intelligent activation across the full funnel with data-driven decisioning at scale to help clients move faster and deliver more connected customer experiences.
MRM is a modern relationship marketing agency dedicated to building enduring brand relationships. MRM's specialized capabilities drive relationship lifetime value and span CRM, Customer Experience, and Commerce with data and martech at the core. MRM operates in a borderless, integrated way to enable greater collaboration, creativity, and true speed to market. For more information, please visit www.mrm.com.
Responsibilities:
- Manage projects with cross-functional teams including: Creative, Technology, QA, User Experience/Information Architecture, Production, and Performance & Analytics
- Responsible for project managing multiple medium size, medium-complexity, launches/programs simultaneously in a deadline-driven environment.
- Manage effective meetings with clients, senior personnel and team members, providing accurate information, concise deliverables and clear expectations.
- Develop/manage project scope documents, related schedules/project plans, project resource requirements and staffing assignments.
- Collaborate effectively with cross-functional team members, agency partners and vendors.
- Coach and mentor other team members; specifically Associate Project Managers.
- Leverage strong verbal and written communication skills to further develop the relationship between the client, agency, and team
Qualifications:
- Solid ability to shift approach between the big picture and critical details; then possess strong judgement to know when to focus on each.
- Strong interpersonal skills demonstrated with clients, agency teams and individuals.
- Problem/solution thinker with a strong ability to collaborate, persuade and negotiate toward solutions.
- Displays resiliency while working under pressure, in a dynamic environment, with shifting deadlines and deliverables.
- Strong communication skills - written, verbal, text, etc.
- Developed project management skills and experience including:
- Schedule development, management, monitoring and oversight
- Resource management and forecasting
- Task and delivery management
- Risk identification and management
- Issue identification and management
Education & Experience Requirements:
- Bachelor's degree or equivalent, relevant experience desired.
- 2-5 years of project management experience in one or more of the following fields: operations, digital technology or web development firm, IT consulting firm or strategy consulting firm.
- Experience in an agency environment, or equivalent client-side experience.
- Solid knowledge of the web and related technologies including (user experience, web development, web services, integration, application management and hosting).
- Intermediate skills in MS Office including: Word, Excel, and PowerPoint.
- Intermediate skills in MS Project or other project plan software (i.e. Smartsheet).
- Awareness of production tools and proprietary software (Egnyte, JIRA, Outlook).
- Familiarity with content management systems (i.e. CMS).
Omnicom's policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom's corporate group already require five days of in-office attendance.
Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us-we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.
Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice
For US Job Seekers:
It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.