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Web Operations Manager Jobs in Needham, MA (NOW HIRING)

Citizens Bank

Web Strategy Manager

Westwood, MA · On-site

$130K - $160K/yr

The Web Strategy Manager oversees the team responsible for defining and executing Citizens' web ... Strategists have the operational space to do strategic work * The team grows in capability ...

Citizens

Web Strategy Manager

Westwood, MA

$130K - $160K/yr

Description The Web Strategy Manager oversees the team responsible for defining and executing ... Strategists have the operational space to do strategic work * The team grows in capability ...

XTG

Web Applications Developer III

Boston, MA · On-site +1

$104K/yr

The Web Application Developer III is accountable for managing the Web Site/Ecommerce systems for ... Competence in Microsoft Azure DevOps services and the Azure cloud platform. * Knowledge of Object ...

eNett

Senior Web Engineer

Boston, MA · On-site +1

$121K - $145K/yr

You'll help design and develop intuitive, performant web applications that integrate with our ... managers configure controls, view reports, and streamline daily operations. How you'll make an ...

WEX

Senior Web Engineer

Boston, MA · On-site +1

$121K - $145K/yr

You'll help design and develop intuitive, performant web applications that integrate with our ... managers configure controls, view reports, and streamline daily operations. How you'll make an ...

Veracode

Director, DevOps Enablement

Burlington, MA · On-site

$57.50 - $78.50/hr

... Manage development and operation of PaaS secure enablement software, including API gateway, Web gateway, Token Service, Messaging service. - Work across Engineering on purchasing, license management ...

829-Studios-

Managing Director, Web & Brand

Boston, MA · On-site

$140 - $200/hr

Identify and address operational inefficiencies that impact margin, scalability, or delivery ... Direct reports include Senior Manager, Account Management (2) and Account Director (1). What ...

829 Studios

Managing Director, Web & Brand

Boston, MA · On-site

$140 - $200/hr

Identify and address operational inefficiencies that impact margin, scalability, or delivery ... Direct reports include Senior Manager, Account Management (2) and Account Director (1) What Success ...

Karen Clark & Company

DevOps Engineer

Boston, MA · On-site

$90K - $110K/yr

DevOps Engineer KCC's DevOps team plays a crucial role in the development and support of our global ... Managing web services and web sites, including firewall, load management, and certificates

Karen Clark & Company

DevOps Engineer

Boston, MA · On-site

$90K - $110K/yr

DevOps Engineer KCC's DevOps team plays a crucial role in the development and support of our global ... Managing web services and web sites, including firewall, load management, and certificates

Karen Clark & Company

DevOps Engineer

Boston, MA

$90K - $110K/yr

DevOps Engineer KCC's DevOps team plays a crucial role in the development and support of our global ... Managing web services and web sites, including firewall, load management, and certificates

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All JobsWeb Operations JobsWeb Operations Manager JobsWeb Operations Manager Jobs in Needham, MA

Web Operations Manager information

See Needham, MA salary details

$71.4K

$128.5K

How much do web operations manager jobs pay per year?

As of Jul 20, 2026, the average yearly pay for web operations manager in Needham, MA is $125,195.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,900.00 and $126,900.00 per year, depending on experience, location, and employer.

What Is the Job of a Web Operations Manager Do?

A web operations manager oversees online operations for a company or organization. Their responsibilities are to create a web development plan and manage the design of web pages for the company's site. They often collaborate with different departments on web development projects and work with third-party service providers when necessary. A web operations manager may also oversee testing to ensure proper functionality and coordinate the effort to deploy special features or web pages.

How does a Web Operations Manager typically collaborate with other departments to ensure website performance and reliability?

Web Operations Managers often work closely with IT, development, marketing, and customer support teams to maintain optimal website performance and uptime. They coordinate with developers to roll out updates, troubleshoot issues reported by users or support teams, and align with marketing on campaign launches or traffic spikes. Regular cross-functional meetings and clear communication are essential to quickly address incidents and anticipate infrastructure needs. This collaborative approach helps ensure that the website remains secure, responsive, and aligned with business objectives.

What is a Web Operations Manager?

A Web Operations Manager is responsible for overseeing the day-to-day functioning, performance, and reliability of a company's websites and web-based services. They coordinate with development, IT, and marketing teams to ensure websites are secure, up-to-date, and able to handle expected traffic. Their role often includes monitoring site analytics, managing web infrastructure, troubleshooting issues, and implementing best practices for web operations. This position is critical for maintaining a seamless user experience and supporting the organization’s online presence.

What is the difference between Web Operations Manager vs Web Content Manager?

AspectWeb Operations ManagerWeb Content Manager
Primary FocusOverseeing website infrastructure, performance, and technical operationsManaging website content, editorial calendar, and content strategy
Required SkillsTechnical skills, project management, analyticsContent creation, editing, SEO, content management systems
Work EnvironmentIT teams, web development, technical departmentsMarketing, editorial teams, content creators
CertificationsWeb development, project management, analytics certificationsContent management, SEO, digital marketing certifications

The Web Operations Manager primarily focuses on maintaining website infrastructure and technical performance, while the Web Content Manager concentrates on content strategy and creation. Both roles are essential for a successful online presence but differ in their core responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Web Operations Manager, and why are they important?

To thrive as a Web Operations Manager, you need expertise in website management, analytics, and a solid understanding of web technologies, often supported by a degree in computer science or a related field. Familiarity with content management systems (CMS), web hosting platforms, cloud services, and tools like Google Analytics or SEO software is typically required. Exceptional organizational skills, problem-solving ability, and clear communication help you lead teams and coordinate cross-functional projects effectively. These skills are essential to ensure seamless website performance, optimal user experience, and alignment with business goals.
More about Web Operations Manager jobs
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Web Operations Manager jobs near you
Web Strategy Manager

Web Strategy Manager

Citizens Bank

Westwood, MA • On-site

$130K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description


The Web Strategy Manager oversees the team responsible for defining and executing Citizens' web strategy across customer journeys. This role ensures the web experience is structured, discoverable, and aligned to customer intent and business priorities.
Reporting to the Head of Web Experience within the Digital Content Experience Strategy team, the Web Strategy Manager sits at the intersection of analytics, experience design, and business strategy, translating customer and market signals into clear direction that teams can execute consistently across journeys and channels.
As search and discovery shift toward AI-driven environments, this role ensures web strategy accounts for both human visitors and machine consumers.
What You'll Do
  • Lead and develop a team of web and CRO strategists
  • Define web strategy for each customer journey, including experience structure and competitive positioning
  • Consult on and shape the strategy across search, AI-driven discovery, and third-party platforms
  • Serve as the primary strategic partner for marketing managers, growth strategists, and business-line leaders, building trust through credibility, responsiveness, and an informed point of view
  • Use analytics to interpret traffic trends, channel shifts, and funnel performance, and translate findings into clear, defensible narratives tied to business outcomes
  • Lead the CRO program: testing, experimentation roadmaps, and a culture of validated improvement
  • Represent the strategy perspective in CMS modernization, content model evolution, and structured content initiatives
  • Organize the team around customer journeys with clear ownership, cross-coverage, and predictable intake and prioritization
  • Develop strategists who operate across analytics, content structure, and discovery ecosystems (not just page optimization)

How You Work
  • Lead with an informed point of view and build trust by helping partners make effective decisions
  • Think in systems: You see how individual journey decisions connect to the broader operating model, content architecture, and customer experience
  • Balance long-term structural integrity with near-term business needs

What Success Looks Like
  • Each customer journey has a clear, owned web strategy that partners understand and trust
  • The team operates as strategic advisors; partners engage early, not after decisions are made
  • Analytics insights are defensible and tied to business outcomes
  • Testing and optimization are embedded in the team's operating rhythm
  • Strategists have the operational space to do strategic work
  • The team grows in capability, confidence, and cross-functional influence

Required Qualifications
  • 8+ years in web strategy, digital experience, or a related discipline, with at least 3 years managing a team
  • Demonstrated experience defining web strategy at an enterprise level, including structures, journey mapping, and competitive positioning
  • Strong analytical skills with hands-on experience in web analytics platforms (Adobe Analytics preferred)
  • Proven ability to build, lead, and develop cross-functional teams
  • Experience managing stakeholder relationships across marketing, technology, compliance, and business priorities
  • Track record of influencing senior stakeholders and driving alignment without relying on positional authority
  • Clear, direct communication skills with the ability to synthesize complex information for executive audiences
  • Bachelor's degree in a relevant field, or equivalent professional experience

Preferred Qualifications
  • Experience in a regulated industry (financial services a plus)
  • Working understanding of SEO, AEO, and how AI-driven search is changing discovery and content strategy
  • Familiarity with structured content models and how strategy requirements inform content architecture
  • Experience with CRO, A/B testing, and experimentation programs
  • Experience designing operating models and intake workflows for cross-functional teams

Tools & Platforms
  • Adobe Analytics
  • CMS platforms (headless CMS experience a plus)
  • Figma
  • SiteImprove
  • Jira
  • SEO and discovery tools

Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: M-F 8-5 in Boston, MA, New York, NY, Westwood, MA, or Johnston, RI office 4 days a week

Pay Transparency
The salary range for this position is $130,000 - $160,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .
#LI-Citizens2
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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