Web Operations Manager Jobs in Framingham, MA (NOW HIRING)

Discovery is at the heart of everything we do. Wherever you find us around the world, if you can think of a product, you can probably find it in our stores, which include TJ Maxx, Marshalls, HomeGoods, Sierra, Winners, Homesense, and TK Maxx. With variety comes plenty of happy surprises - our environment is ever-changing, and that’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships and even something exciting about yourself. Ready to Discover Different?

Posting Notes: 770 Cochituate Rd Framingham MA 01701

Web Store Operations Manager

What You’ll Do

The Web Store Operations Manager (Optimization) leads a team driving the on-site optimization strategy for a TJX Ecommerce Site to drive and grow sales. This role will drive key business strategies through site/customer analysis, testing, and on-site search/recommendations to achieve conversion targets and drive growth opportunities. Consistently collaborating with cross functional partners in Finance, Digital Experience, Analytics, Marketing, and Operations.

Major Areas of Responsibility

• Lead eCommerce-site optimization initiatives for a TJX Ecommerce Site by conducting in-depth business analysis and managing site technology/testing strategies to identify and implement growth opportunities to drive conversion rate (CVR) improvements.
• Manage the analysis of the business to project future goals; lead site Conversion Planning, Tracking and Driving for a TJX brand.
• Support the evaluation of new site features/projects in collaboration with Digital Discovery to achieve targeted results through site deep dives and customer journey analysis
• Drives strategy of On-Site Search and Product Recommendations, ensuring continuous performance evaluation and evolution to drive profitable sales, fuel the purchasing funnel and shopping experience, and drive site conversion
• Develop & manage site testing roadmap, including A/B Testing, measuring impact through analytics & various data points.
• Engage with stakeholders to share findings from site business analysis and gain alignment on growth opportunities.
• Collaborate with peers to identify common trends, uncover differences across our sites, and drive efficiencies for multi-brand projects.
• Develop team within the department and organization. Motivate and engage team to achieve efficiency and productivity.
• Conduct performance appraisals, interviews and discipline/documentation as needed.

Minimum Requirements

• Bachelor’s or master’s degree in business or related experience
• 4-7 years’ experience in eCommerce, Finance or Analytically focused digital environments that use data to drive decisions.

• Understanding of ecommerce & business KPIs; strong analytical and critical thinking skills.
• Strong knowledge of the ecommerce business
• Knowledge of business and technology trends
• Excellent written and verbal communication skills
• Excellent interpersonal and communication skills and proven ability to work effectively with all organizational levels
• Experience managing a team which includes mentoring, developing and leading associates.
• Experience working with cross-functional teams, building relationships with partners, and influencing outcomes in a changing Digital environment.

This position has a starting salary range of $90,200 to $115,200 per year.

Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

This position is eligible for an annual incentive as well as long-term incentives.

Come Discover Different at TJX. From opportunity and teamwork to growth, we think you’ll find that it’s so much more than a job. When you’re a part of our global TJX family, you have the full support of a diverse, close-knit group of people dedicated to finding great deals and fantastic style. Best of all? They have a lot of fun doing it.

We care about our culture, but we also prioritize the tangible stuff (Competitive salaries: check. Solid benefits: check. Plenty of room for advancement: of course). It’s our way of empowering you to make your career here.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: 770 Cochituate Rd Framingham MA 01701