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Web Operations Manager Jobs in Massachusetts (NOW HIRING)

Citizens Bank

Content Operations Manager

Westwood, MA · On-site

$104K - $129K/yr

Partnering closely with the Web Operations Manager, content development partners and content strategists, this role ensures that content moves efficiently and accurately from intake through ...

Citizens

Content Operations Manager

Westwood, MA · Hybrid

$104K - $129K/yr

Partnering closely with the Web Operations Manager, content development partners and content strategists, this role ensures that content moves efficiently and accurately from intake through ...

Citizens

Content Operations Manager

Westwood, MA · Hybrid

$104K - $129K/yr

Partnering closely with the Web Operations Manager, content development partners and content strategists, this role ensures that content moves efficiently and accurately from intake through ...

Citizens

Content Operations Manager

Westwood, MA · Hybrid

$104K - $129K/yr

Partnering closely with the Web Operations Manager, content development partners and content strategists, this role ensures that content moves efficiently and accurately from intake through ...

Coralogix

$120K - $170K/yr

Web Operations * Own the WordPress CMS: publishing workflow, plugins, performance, and uptime. * Manage the web development contractor - briefs, approvals, QA, deployments, and stakeholder ...

PowerDash Inc.

Operations Manager

Cambridge, MA · Hybrid

We provide a web application that our customers use to monitor, optimize, and monetize their energy ... Oversee finance operations, including subscription renewal management * Fulfill equipment sales ...

PowerDash Inc.

Operations Manager

Cambridge, MA · On-site

We provide a web application that our customers use to monitor, optimize, and monetize their energy ... Oversee finance operations, including subscription renewal management * Fulfill equipment sales ...

Worcester Polytech

Operations Manager

Worcester, MA

$55K - $65K/yr

JOB TITLE Operations Manager LOCATION Worcester DEPARTMENT NAME The Business School DIVISION NAME ... such as the Web, social media, brochures and the department newsletter: * Develop with the ...

Grand Circle LLC

Director of UX & Web Design

Boston, MA · On-site

$165K - $190K/yr

Partner with Web Operations, Brand Marketing, Creative, and Data/Analytics to translate insights into actionable design decisions * Establish evidence-based design practices, including A/B testing ...

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All JobsWeb Operations JobsWeb Operations Manager JobsWeb Operations Manager Jobs in Massachusetts

Web Operations Manager information

See Massachusetts salary details

$71.5K

$128.9K

How much do web operations manager jobs pay per year?

As of Jul 18, 2026, the average yearly pay for web operations manager in Massachusetts is $125,512.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,200.00 and $127,200.00 per year, depending on experience, location, and employer.

What Is the Job of a Web Operations Manager Do?

A web operations manager oversees online operations for a company or organization. Their responsibilities are to create a web development plan and manage the design of web pages for the company's site. They often collaborate with different departments on web development projects and work with third-party service providers when necessary. A web operations manager may also oversee testing to ensure proper functionality and coordinate the effort to deploy special features or web pages.

How does a Web Operations Manager typically collaborate with other departments to ensure website performance and reliability?

Web Operations Managers often work closely with IT, development, marketing, and customer support teams to maintain optimal website performance and uptime. They coordinate with developers to roll out updates, troubleshoot issues reported by users or support teams, and align with marketing on campaign launches or traffic spikes. Regular cross-functional meetings and clear communication are essential to quickly address incidents and anticipate infrastructure needs. This collaborative approach helps ensure that the website remains secure, responsive, and aligned with business objectives.

What is a Web Operations Manager?

A Web Operations Manager is responsible for overseeing the day-to-day functioning, performance, and reliability of a company's websites and web-based services. They coordinate with development, IT, and marketing teams to ensure websites are secure, up-to-date, and able to handle expected traffic. Their role often includes monitoring site analytics, managing web infrastructure, troubleshooting issues, and implementing best practices for web operations. This position is critical for maintaining a seamless user experience and supporting the organization’s online presence.

What is the difference between Web Operations Manager vs Web Content Manager?

AspectWeb Operations ManagerWeb Content Manager
Primary FocusOverseeing website infrastructure, performance, and technical operationsManaging website content, editorial calendar, and content strategy
Required SkillsTechnical skills, project management, analyticsContent creation, editing, SEO, content management systems
Work EnvironmentIT teams, web development, technical departmentsMarketing, editorial teams, content creators
CertificationsWeb development, project management, analytics certificationsContent management, SEO, digital marketing certifications

The Web Operations Manager primarily focuses on maintaining website infrastructure and technical performance, while the Web Content Manager concentrates on content strategy and creation. Both roles are essential for a successful online presence but differ in their core responsibilities and skill sets.

What are the key skills and qualifications needed to thrive as a Web Operations Manager, and why are they important?

To thrive as a Web Operations Manager, you need expertise in website management, analytics, and a solid understanding of web technologies, often supported by a degree in computer science or a related field. Familiarity with content management systems (CMS), web hosting platforms, cloud services, and tools like Google Analytics or SEO software is typically required. Exceptional organizational skills, problem-solving ability, and clear communication help you lead teams and coordinate cross-functional projects effectively. These skills are essential to ensure seamless website performance, optimal user experience, and alignment with business goals.
More about Web Operations Manager jobs
What are popular job titles related to Web Operations Manager jobs in Massachusetts? For Web Operations Manager jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Web Operations Manager jobs in Massachusetts look for? The top searched job categories for Web Operations Manager jobs in Massachusetts are:
What cities in Massachusetts are hiring for Web Operations Manager jobs? Cities in Massachusetts with the most Web Operations Manager job openings:
Web Operations Manager jobs near you
Infographic showing various Web Operations Manager job openings in Massachusetts as of July 2026, with employment types broken down into 100% Full Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $125,512 per year, or $60.3 per hour.
Content Operations Manager

Content Operations Manager

Citizens Bank

Westwood, MA • On-site

$104K - $129K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description


The Content Operations Manager plays a critical role within the Digital Content & Experience Strategy team, sitting at the intersection of content production, operational excellence, and AI-driven transformation. This role is responsible for building and managing the workflows, processes, and operational frameworks that power content creation and delivery for the DCES organization, while also driving the adoption and application of AI tools within content workflows to improve speed, scale, and quality of output.
Partnering closely with the Web Operations Manager, content development partners and content strategists, this role ensures that content moves efficiently and accurately from intake through production, review, and publishing. Beyond day-to-day operations, this role is a change agent identifying opportunities to streamline workflows, reduce manual effort, and improve operational efficiency through process design, AI application and workflow automation.
The ideal candidate is highly organized, naturally curious, AI-savvy, comfortable operating in a fast-paced and regulated environment and energized by the opportunity to build something new.
Key Responsibilities
Content Operations & Production
  • Manage the end-to-end intake process for content initiatives, including request evaluation, prioritization, and tracking through completion
  • Build, document, and continuously improve content workflows, and production processes that support efficient, high-quality content delivery across editorial, social, and video workstreams
  • Partner with the Web Operations Manager to create cohesive, cross-functional workflows across content and web operations, ensuring seamless handoffs, shared visibility, and aligned timelines
  • Manage and oversee content development partners, coordinating execution of content, social assets and video creation to ensure on-time, on-brand, and compliant delivery

AI Adoption & Workflow Transformation
  • Contribute to continuous improvement efforts by identifying opportunities to streamline workflows, reduce manual effort and improve operational efficiency through process design, AI application, and automation
  • Approach open-ended operational problems with curiosity and rigor, partnering with the Web Operations Manager and other teams to identify root causes and implement practical, scalable improvements
  • Champion the adoption of AI tools across content and social workflows, including developing processes for use, coordinating with MarTech on rollout planning, facilitating team training, and supporting ongoing adoption
  • Develop and maintain AI playbooks, prompt libraries, workflow templates, and best practice documentation that enable team members to effectively and responsibly use AI tools in day-to-day work
  • Track and report on AI adoption, usage patterns, and efficiency gains to demonstrate value to leadership
  • Stay current on emerging AI capabilities, use cases, and industry trends relevant to content operations and partner with MarTech to evaluate new tools as appropriate

Budget & Vendor Management
  • Help manage the content and social budget, tracking spend against plan and flagging variances to leadership
  • Help manage content development vendor relationships and statements of work (SOWs) as necessary, including deliverable tracking and contract coordination with sourcing
  • Additional requests as assigned by manager.

Qualifications
  • Hands-on experience with AI tools to content work (e.g., generative AI for copywriting, AI-assisted editing, process for automation for content workflows) and a genuine enthusiasm for applying AI to improve how teams work
  • Proven ability to build, document, and improve workflows and operational processes from the ground up
  • Experience in content operations, marketing operations, digital content management, production management, or a related role
  • Experience in financial services or another regulated industry preferred
  • Ability to translate process insights into actionable improvements and clear recommendations
  • Comfort operating in a fast-paced environment, managing multiple workstreams simultaneously, where priorities can shift quickly
  • Experience managing and developing direct reports, including coaching, skill-building, and career growth.

Hours & Work Schedule
  • Hours per Week: 40
  • Work Schedule: M-F 8-5 In Office 4 days as week in the Westwood MA office 1 day remote

Pay Transparency
The salary range for this position is $104,000 - $129,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is
based on various factors including but not limited to the budget, work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work
arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid
time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit
https://jobs.citizensbank.com/benefits
#LI-Citizens2
About Us
Equal Employment Opportunity
Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

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