Web Application Support Engineer Jobs in Florida

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
: - (flexible up to )
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Patrice Patrick
Location: Grand Rapids, MI 49512 (100% Onsite )
Duration: 6 months
skill id: 10881082
Strictly US CITIZEN candidates
Role: MES Support Engineer / MES Application Support Lead
Overview
Seeking an experienced MES Support Engineer to provide operational support, monitoring, incident management, and application administration for its Manufacturing Execution System (MES) environment. The MES platform is built on ThingWorx technology and includes the following applications:
Connected Work Cell (CWC)
Asset Monitoring & Utilization (AMU)
Real-Time Production Performance Monitoring (RTPPM)
The selected resource will support manufacturing operations, manage incidents and service requests, coordinate with multiple technical teams, and ensure stability and availability of the MES ecosystem and its integrations.
Key Responsibilities
MES Application Support
Provide operational support for ThingWorx-based MES applications (CWC, AMU, RTPPM).
Manage incident, service request, defect, and deployment-related tickets.
Perform ticket triage, prioritization, tracking, escalation, and closure.
Support production stabilization, hypercare, and post-deployment activities.
Coordinate issue resolution across business, plant operations, infrastructure, application, and integration teams.
Integration Support
Monitor and support integrations between MES and:
Oracle E-Business Suite (Kittyhawk)
TIPQA
Data Lake / Redshift
WebMethods interfaces
IGS / OPC-UA / Databridge communications
MTConnect and Kepware environments
Brady Printers and Laser Etching systems
System Administration & Maintenance
Monitor application health, alerts, performance, CPU and memory utilization.
Support software patching, upgrades, security updates, and validation testing.
Coordinate maintenance activities and planned outages.
Support lower environments (Development and QA) and validate changes before production deployment.
Maintain support documentation, procedures, ticket updates, and operational logs.
Operational & Reporting Support
Provide daily status reporting on incidents, risks, blockers, and escalations.
Participate in operational reviews, leadership updates, deployment checkpoints, and handoff meetings.
Deliver monthly SLA and operational performance reports, including:
System availability
Ticket volumes and resolution metrics
Root cause analysis
Corrective and preventive actions
Required Technical Skills
Candidates must demonstrate experience in:
Manufacturing Execution Systems (MES)
PTC ThingWorx Platform
Microsoft SQL Server
Authentication / Single Sign-On (SSO)
SSL Certificates and Security Administration
PLC / SCADA Integrations
Kepware, MTConnect, IGS or similar industrial connectivity platforms
Application Monitoring and Performance Tuning
Backup and Recovery Processes
Troubleshooting across Application, Network, and Device Layers
Operational Technology (OT) Networks
ServiceNow
ITIL-based Support Processes
REQ Intake:
Location: Grand Rapids, MI, 100% Onsite - To confirm there is no flexibility for remote or hybrid workers? 100% Onsite
Hourly Rate: (Flexible upto ) - What is the actual preferred rate range? Is it -? 5- flexible up to
Wok Authorization: Strictly USC - To confirm you are not open to Green card holders. The candidate MUST BE A US CITIZEN? No Green Card Holders. USC ONLY.
Onsite support required in Grand Rapids, MI. - Please provide the zip code 49512
MES Support Engineer / MES Application Support Lead - This is the full job title? MES Support Engineer / MES Application Support Lead
Support coverage expected from 7:00 AM to 11:00 PM - 1 day shift and 1afternoon shift
16X5 support, 2 Shifts , Shift Rotation with below
P1/Priority-1 incident response
Off-hours support
Maintenance windows
Post-maintenance validation activities
Background Check Requirements:
Does this position require a 2nd background check? Yes, End Client BGC Required.
Is this position limited to U.S. citizens and does not offer sponsorship for candidates requiring a visa or green card? Strictly USC
Is this an ITAR requirement? YES
Rate
Please note: While the rate range is provided for guidance, we encourage suppliers to avoid submitting candidates near the maximum unless they fully meet all listed qualifications and experience requirements.
Rate Guidance: Submit at a rate that reflects their actual experience and fit for this role.