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Warehouse Technical Support Jobs (NOW HIRING)

DP World

IT Technical Support Specialist - Join an Exciting 24/7 Warehouse Start-Up in Moreno Valley! Salary Range - 30.00 to 36.00 dollars an hour Are you passionate about technology, problem-solving, and ...

QSIC

Technical Support (Level 2)

Dallas, TX · On-site

The L2 Technical Support Engineer sits in the engine room of QSIC's US support operation. You are ... Support hardware provisioning and configuration tasks in collaboration with the warehouse team when ...

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How much do warehouse technical support jobs pay per hour?

As of May 29, 2026, the average hourly pay for warehouse technical support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Warehouse Technical Support, and why are they important?

To thrive as a Warehouse Technical Support, you need a solid understanding of warehouse operations, troubleshooting skills, and often a background in information technology or logistics. Familiarity with warehouse management systems (WMS), barcode scanners, and inventory software is typically required, along with certifications like CompTIA A+ being advantageous. Excellent problem-solving abilities, communication skills, and the capacity to work under pressure distinguish top performers in this role. These skills ensure efficient resolution of technical issues, minimize downtime, and maintain seamless warehouse operations.

How does a Warehouse Technical Support specialist typically collaborate with warehouse operations and IT teams?

Warehouse Technical Support specialists serve as a vital link between warehouse operations staff and IT departments. On a daily basis, they troubleshoot technical issues with warehouse management systems, scanners, and other automated tools, ensuring minimal disruption to workflow. Collaboration often involves providing real-time support to warehouse staff, liaising with IT for escalated issues, and participating in system upgrades or process improvements. This role requires clear communication and a proactive approach to problem-solving in a fast-paced, team-oriented environment.

What is a Warehouse Technical Support specialist?

A Warehouse Technical Support specialist is a professional who provides technical assistance and troubleshooting for hardware, software, and automated systems used in warehouse operations. Their responsibilities often include maintaining inventory management systems, supporting barcode scanners, resolving connectivity issues, and assisting staff with technical problems. They play a critical role in ensuring that warehouse technology runs smoothly, minimizing downtime and improving productivity. This job may also involve training staff on new technologies and collaborating with IT departments to implement upgrades or new solutions.

What does a warehouse technician do?

A warehouse technician is responsible for managing inventory, operating equipment such as forklifts, and ensuring the proper storage and handling of goods. They may also perform routine maintenance, assist with shipping and receiving, and use warehouse management systems to track products. Strong attention to detail and safety awareness are essential in this role.

What is the difference between Warehouse Technical Support vs Warehouse Associate?

AspectWarehouse Technical SupportWarehouse Associate
CredentialsTechnical certifications, troubleshooting skillsHigh school diploma or equivalent
Work EnvironmentTechnical support areas, equipment roomsWarehouse floor, storage areas
Employer & Industry UsageLogistics companies, warehouses with technical systemsDistribution centers, retail warehouses
Job FocusMaintaining equipment, resolving technical issuesPicking, packing, inventory management

Warehouse Technical Support roles focus on maintaining and troubleshooting warehouse equipment and technical systems, requiring specialized certifications. In contrast, Warehouse Associates handle physical tasks like inventory and order fulfillment. Both roles are essential in warehouse operations but differ in technical requirements and daily responsibilities.

What cities are hiring for Warehouse Technical Support jobs? Cities with the most Warehouse Technical Support job openings:
What states have the most Warehouse Technical Support jobs? States with the most job openings for Warehouse Technical Support jobs include:
Infographic showing various Warehouse Technical Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $54,179 per year, or $26 per hour.
Technical Support Engineering Manager

Technical Support Engineering Manager

Verkada

San Mateo, CA • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 8 days ago

Job description

Who We Are
Verkada is transforming how organizations protect their people and places with an integrated, privacy-sensitive AI-powered platform that includes solutions for video security, access control, air quality sensors, alarms, intercoms, and visitor management.
We've got serious momentum in the market: more than 30,000 customers (including 100+ of the Fortune 500), a $5.8B valuation, more than $1 billion in annualized bookings, and backing from CapitalG, Sequoia Capital, General Catalyst, Felicis Ventures, Next47 and more. Physical AI is one of the most consequential technology shifts of our time, and Verkada is at the center of it.
You can look at all kinds of communities to see our platform's impact in the world. It's the retailer that uses our agentic AI to deter theft before it happens. The warehouse that uses AI-powered alerts to make sure its team is protected on the floor with proper PPE. The school that's alerted to a threat in real-time and triggers a lockdown in seconds, not minutes. We're rapidly scaling this impact: today, more than 2 million Verkada devices are deployed across 170+ countries.
About the Role
Verkada is seeking a Manager for our Technical Support Engineering team. We are looking for a technical leader who will help grow our global team dedicated to supporting our customers 24/7 across the full Verkada platform.
This individual must have deep technical roots, the ability to bring out the best of the organization to solve complex customer challenges, a proven track record of building and developing teams, experience managing people, and the ability to advocate internally for customer and support team needs. You will partner closely with Engineering and Product teams to translate front-line signals into product improvements and scalable processes.
We are committed to a thriving in-office culture. This role requires that you be on-site at our office in San Mateo, CA 5 days a week.
What You'll Do
  • Provide training, coaching, and feedback to ensure Technical Support Engineers master the Verkada portfolio and resolve customer issues
  • Build the team: Hire, mentor, and grow a strong bench of networking, systems, and security experts who deliver high-touch customer service
  • Track and define metrics: Measure team performance to ensure we deliver on our high expectations of technical support. Build and refine processes to monitor and drive continuous improvement
  • Customer management: Be the authoritative voice of Verkada Support when speaking with customers
  • Cross-functionally partner with Engineering and Product to solve issues and share structured customer insights and feedback

What You Bring
  • 2+ years of people leadership experience, ideally in a technical support or customer-facing engineering function
  • 5+ years of professional experience in a technical role
  • Bachelor's or Master's degree in a technical discipline
  • Ability to communicate complex technical matters clearly, both orally and in writing
  • Excellent customer service skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Demonstrated problem-solving skills and attention to detail

Employee Benefits
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
  • Nationwide medical, vision, and dental coverage
  • Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time
  • Professional development stipend
  • Wellness/fitness benefits
  • Healthy lunches provided daily
  • Commuter benefits

Additional Information:
  • We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

Annual Pay Range
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
Estimated Annual Pay Range
$140,000-$185,000 USD
Verkada Is An Equal Opportunity Employer
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
Your application will be handled in accordance with our Candidate Privacy Policy.

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