Warehouse Technical Support Jobs (NOW HIRING)

Location: On-site – Colorado Warehouse located in Lakewood
Pay: $20/hour
Schedule: Full-time

About Brains & Motion Education:

Are you ready to join Brains & Motion Education (BAM!) and be part of a team focused on unleashing the potential within every student? 

At BAM!, we bring together top-notch instructors and exciting content in local schools and communities, offering students year-round opportunities to grow and explore their interests. Learning isn't just about knowledge - it's about having fun and making lasting memories!

Our on-campus programs are conveniently located at schools and universities, providing a safe environment where students can thrive, learn, and have fun with their friends. In just four years, BAM! has partnered with over 350 schools and academic institutions nationwide, impacting the lives of more than 25,000 students through our after-school programs and seasonal camps.

If you're ready to make a meaningful impact, consider joining us in shaping the future of learning. Apply today!

Job Description

The Warehouse Technical Specialist is responsible for the preparation, configuration, maintenance, and deployment of BAM!'s fleet of computers and devices. This role sits at the intersection of warehouse operations, IT support, and internal customer service, working in close collaboration with our Engineering team, program instructors, and warehouse staff to ensure that all technology is properly configured, fully functional, and fulfilled on time.

This is a hands-on, detail-oriented position best suited for a self-directed professional who takes ownership of their work, maintains high standards of quality, and is committed to delivering reliable service in a fast-paced operational environment.

Key Responsibilities

Device Imaging & Fleet Management

• Image, configure, and prepare laptops and devices for deployment to instructors and staff
• Manage BAM!'s device fleet using Zoho MDM in coordination with the Engineering team
• Ensure all devices meet BAM! standards for security, software configuration, and performance
• Maintain accurate tracking of device status, assignments, and deployment readiness

Device Evaluation & Repair

• Diagnose and troubleshoot hardware and software issues across the device fleet
• Evaluate damaged or malfunctioning equipment and perform repairs within scope
• Coordinate with vendors or internal stakeholders for repairs, replacements, or decommissioning as appropriate
• Maintain thorough and accurate documentation of device issues and resolutions

Warehouse & Fulfillment Support

• Support high-volume shipping and receiving operations alongside warehouse staff during peak periods
• Ensure technology is packed accurately, securely, and in accordance with fulfillment schedules
• Assist with inventory organization, device staging, and readiness audits

Technical Support & Service

• Provide responsive technical support to instructors and staff across BAM! systems and devices
• Approach all support interactions with a service-first, solution-oriented mindset
• Communicate clearly and professionally with both technical and non-technical stakeholders
• Manage issue escalation appropriately while maintaining end-to-end ownership of resolutions

Qualifications

Core Competencies

• Demonstrated ability to work independently, take initiative, and see tasks through to completion
• Results-oriented with an interest in operational efficiency and continuous improvement
• Collaborative team player with experience working across departments or functional areas
• Strong organizational skills, attention to detail, and a consistent track record of reliability
• Committed to delivering high-quality service and support

Technical Skills

• Experience imaging or configuring computers running Windows, ChromeOS, or comparable operating systems
• Familiarity with device management platforms (experience with Zoho MDM is a plus)
• Working knowledge of hardware troubleshooting for laptops, peripherals, and basic networking
• Ability to quickly learn new systems, tools, and workflows

Work Environment

This is a full-time, on-site role based at BAM!'s Colorado warehouse facility. The position involves a blend of independent technical work and collaborative warehouse support, with increased pace and volume during peak fulfillment seasons. The role offers a meaningful opportunity to develop both technical expertise and operational knowledge within a growing organization.

Why BAM!?

BAM! offers the opportunity to contribute directly to a mission-driven education company that is making a measurable difference in students' lives. In this role, you will have genuine ownership and impact, working alongside engineering, operations, and education teams in an environment defined by clear expectations, measurable outcomes, and a commitment to professional growth.

Equal Employment Opportunity & Diversity

Brains & Motion Education is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status, or any other basis protected by federal, state, or local law.

If you're ready to make a meaningful impact, consider joining us in shaping the future of learning. Apply today!