Role: LTS Support
This is a 100% onsite support role within a warehouse/distribution centre environment. Physical presence at the site is mandatory for 8 hours per day, 5 days per week, to provide hands-on IT support and ensure operational continuity.
Responsibilities
· Manage desktop devices (hardware, software, and connectivity) incidents through to resolution.
· Provide IMAC (Install, Move, Add, and Change) and deskside support services.
· Deliver break-fix support for laptops, desktops, and peripheral devices.
· Support and maintain desktop hardware, operating systems, and standard office applications throughout their lifecycle.
· Perform desktop configuration, software deployment, and hardware replacement activities.
· Manage desktop devices remotely using approved enterprise management tools.
· Analyse Service Desk incidents and identify opportunities for user training and process automation.
· Ensure all devices are provisioned with the approved corporate desktop image.
· Monitor endpoint security compliance, including antivirus and security profiles, and remediate non-compliant devices.
· Maintain desktop asset inventory, user profiles, and workstation lifecycle activities.
· Provide VIP and executive deskside support as required.
· Act as the onsite IT point of contact when other support teams are unavailable.
Must Have Skills :
· Experience in Intune device enrolment, provisioning, Patch & policy management, and troubleshooting.
· Strong experience in handling issues related to Windows 11.
· Administrative experience with Active Directory.
· Experience in asset management, profile management, and smart hands & feet support.
· Experience with Mobile Device Management (MDM) and software deployment activities.
· Experience working in a corporate IT support, Service Desk, or End User Computing (EUC) environment.
· Knowledge of workstation management and endpoint support best practices.
· Experience with IT Service Management tools such as ServiceNow, ServiceDesk Plus, or equivalent.
· Strong knowledge of Microsoft Office, Outlook, and EUC support tools.
· Experience configuring and troubleshooting warehouse/distribution centre scanners based on approved KB articles and standard procedures.
· Good understanding of Zscaler VPN, Microsoft Teams, and mobile device support.
· Knowledge of ITIL processes, including Incident, Change, Problem, and Service Request Management.
· Understanding of spare stock, buffer stock, and inventory management processes.
Pre-screen questions:
A Windows 11 device is not receiving Intune policies. What troubleshooting steps would you perform?
A warehouse scanner is unable to connect to the corporate network. How would you approach diagnosing and resolving the issue?
An executive user reports that Microsoft Teams is repeatedly crashing during meetings. What would be your troubleshooting approach?
Explain the process you would follow to provision and deliver a new Intune-managed laptop to an end user