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Principal Presales Solution Engineer | Retail Join Epicor as a Principal Presales Solution Engineer! The Solutions Engineer is a highly experienced technical presales leader responsible for partnering with Sales to win strategic, high-value opportunities across Epicor's Retail business. This role serves as the senior technical advisor throughout the customer buying journey, engaging directly with CIOs, CTOs, IT Directors, Enterprise Architects, and executive stakeholders to establish technical credibility, architect future-state solutions, and demonstrate how Epicor's technology portfolio enables digital transformation. This role blends the expertise of a Principal Solutions Engineer, Enterprise Solution Architect, and Value Engineer. The ideal candidate combines deep technical knowledge with strong business acumen, translating customer challenges into scalable solution architectures while articulating measurable business value. The Principal Solutions Engineer is equally comfortable leading executive architecture discussions, designing complex integrations, developing proof-of-concept solutions, and delivering compelling product demonstrations that accelerate customer decision-making.

Serve as the lead technical advisor on strategic, high-value sales opportunities, partnering with Sales to develop and execute winning technical strategies throughout the sales cycle. Build executive-level technical credibility with CIOs, CTOs, Enterprise Architects, and IT leaders by demonstrating deep expertise across Epicor's Retail and Automotive solution portfolio. Conduct comprehensive technical discovery sessions to understand customer business objectives, existing technology landscapes, integration requirements, and modernization initiatives. Design future-state solution architectures that map Epicor products into customer environments, identifying opportunities to replace, modernize, or enhance existing technology stacks while creating phased implementation roadmaps. Develop and present architecture diagrams, integration strategies, and deployment approaches that clearly communicate solution scalability, interoperability, security, and long-term value. Lead technical objection handling by addressing complex architectural, security, integration, scalability, and implementation concerns with confidence and accuracy. Deliver tailored product demonstrations focused on customer-specific use cases and business outcomes. Design and develop proof-of-concept environments, prototypes, and technical validations that reduce customer risk and accelerate purchasing decisions. Collaborate closely with Product Management, Engineering, Professional Services, Customer Success, and Sales. Develop value-driven technical recommendations supported by ROI analysis, total cost of ownership, implementation considerations, and measurable business outcomes. Serve as a trusted advisor on AI, AI agents, APIs, webhooks, integration platforms (iPaaS), automation, cloud architectures, and enterprise commerce ecosystems. Ensure seamless transition from presales to implementation by documenting technical requirements, solution designs, architectural decisions, integrations, assumptions, and customer expectations.

Expert knowledge of enterprise solution architecture, cloud applications, APIs, event-driven architectures, web services, integration platforms (iPaaS), and enterprise software ecosystems. Ability to architect complex technical solutions while translating technical concepts into clear business value for executive audiences. Strong financial and analytical skills with experience developing business cases, ROI analyses, TCO models, and value realization strategies. Exceptional communication, presentation, facilitation, and executive engagement skills. Creative, pragmatic problem-solving skills with the ability to collaborate across cross-functional teams.

Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or equivalent experience. 12+ years of experience in enterprise software presales, solution engineering, solution architecture, technical consulting, or similar customer-facing technical roles. Experience supporting complex mid-market and enterprise software sales opportunities. Expertise designing enterprise architectures involving APIs, integrations, cloud platforms, and distributed application ecosystems. Experience creating architecture diagrams, integration strategies, implementation roadmaps, and solution proposals. Strong understanding of AI, LLMs, AI agents, APIs, webhooks, automation platforms, and modern application architectures. Experience delivering executive presentations, demonstrations, workshops, and proof-of-concept engagements. Proven cross-functional collaboration with Sales, Product, Engineering, Professional Services, and Customer Success. Experience within Retail, Automotive, Commerce, ERP, POS, Warehouse Management, Supply Chain, or related enterprise software industries. Knowledge of omnichannel retail, eCommerce ecosystems, payments, order management, logistics, warehouse operations, delivery management, returns management, and complementary commerce technologies. Hands-on software development or implementation experience. Experience with cloud platforms, integration technologies, and iPaaS solutions. Experience supporting multi-million-dollar enterprise software opportunities.

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless. We are an equal-opportunity employer.

Range: Minimum: $138,000 USD Maximum: $235,000 USD The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

At Epicor, we know that success comes from working together. Everyone has a role to play, and it’s the essential partnerships across our company that are crucial to our customers’ success and our growth as a business. We’re truly a team. Working in close partnership, we bring wide-ranging talents together in powerful collaborations. We think innovatively, share our knowledge generously, and constantly learn from our colleagues. We’re proud of the success we achieve every day, but we never stop challenging ourselves and encouraging each other. Together, we go further and imagine an even brighter future. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs. We are committed to showing you how much we care about your future.