TechOp Solutions is seeking Call Center Representatives with exceptional communication skills, strong analytical abilities, and a commitment to service excellence. The ideal candidate will be detail-oriented, adaptable, and thrive in a fast-paced, high-volume environment. These individuals will play a critical role supporting our client's operations by reviewing, analyzing, and documenting sensitive information while ensuring accuracy, confidentiality, and compliance.ย
Recruiter Note: Remote position, but Candidate must reside within Tucson, AZ or nearby cities.
Duties:ย
- Answer and track incoming callsย
- Prepare and submit accurate, detailed reports in government systemsย
- Accurately record all details in accordance with proceduresย ย ย
- Conduct database and open-source researchย
- Route and escalate calls appropriatelyย
- Other duties, as assignedย
Requirements
- 3 +years experience in a call centerย
- Associates Degreeย (preferred)
- Proven ability to multitask simultaneously communicating and inputting dataย
- Strong written and verbal communication skillsย
- Proficiency with telephony systems, CRMs, and Microsoft Office Suite.ย
- Experience in handling sensitive informationย
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Benefits
TechOp Solutionsย is an Equal Opportunity Employer.ย Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.