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How much do vxi jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for vxi in the United States is $23.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.68 per hour, depending on experience, location, and employer.

What is a Vxi job?

A VXI job typically refers to a position at VXI Global Solutions, a company specializing in customer service, technical support, and sales outsourcing. Employees in VXI roles often work in call centers, assisting customers with inquiries, troubleshooting issues, and promoting products or services. These jobs can be entry-level or specialized, depending on the position. VXI offers career growth opportunities, training programs, and benefits to support employees' professional development.

What are the key skills and qualifications needed to thrive in the Vxi position, and why are they important?

To thrive at VXI Global Solutions as a customer service representative, you need strong communication, problem-solving, and multitasking abilities, typically supported by a high school diploma or equivalent. Familiarity with CRM (Customer Relationship Management) software, call center telephony systems, and basic computer applications is often required. Empathy, patience, and adaptability are important soft skills for managing diverse customer needs and navigating challenging interactions. These skills ensure effective customer support, maintain high satisfaction rates, and contribute to the company's service quality goals.

What opportunities for career growth and advancement are available at VXI Global Solutions?

VXI Global Solutions offers multiple career advancement opportunities for employees who demonstrate strong performance and dedication. Customer service representatives can be promoted to roles such as team leader, quality analyst, trainer, or operations supervisor. The company values ongoing training and professional development, providing access to internal programs and leadership workshops. Many of VXI’s management team members began in entry-level positions, illustrating the company's commitment to promoting from within. This makes it an excellent environment for building a long-term career in customer service and operations.
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Vxi jobs near you
Technical Customer Service Representative

Technical Customer Service Representative

VXI Global Solutions

Stockbridge, GA • On-site

Full-time

Medical, Dental, Vision, Life

Posted 20 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

59th of 71 rated call and contact centers

Job description

Job Description
It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
As a Technical Support Account Associate (Tier 1), you will serve as the first point of contact for customers of a leading telecommunications provider. You will receive inbound calls from customers experiencing internet service-related interruptions. This role is responsible for basic technical troubleshooting, billing education, service upgrades, and general customer service support while delivering a positive and professional customer experience. Tier 1 associates focus on issue identification, resolution using established tools and procedures, and escalation when appropriate. This role is located onsite in Morrow, GA.
What you'll get
  • Competitive hourly base pay + bonus opportunities after training
  • Full health benefits (Medical, Dental, Vision)
  • Cell phone benefits ($25/month per line; restrictions may apply)
  • Referral for Life Program™ and abundant advancement opportunities

What you bring
  • High School Diploma or equivalent required
  • 1 - 2 years minimum previous customer service call center experience
  • 1+ years of previous tech support experience preferred
  • Ability to type 35 WPM with 90% accuracy or higher
  • Open availability to work any time within our operating hours outlined below

Operating hours
  • Monday-Sunday, 8:00 a.m.-8:00 p.m. EST

Training
  • 4 weeks, typically Tuesday - Saturday, 8:00 a.m.-5:00 p.m. EST (subject to change based on business needs)
  • Attendance: 100% required

What you'll do
Technical Support & Troubleshooting
  • Receive inbound calls from customers experiencing service interruptions or technical issues
  • Perform basic troubleshooting for common internet and usage-related issues
  • Diagnose issues using approved tools, scripts, and troubleshooting procedures
  • Create, update, and manage trouble tickets in the ticketing system
  • Escalate unresolved or complex issues to appropriate internal teams following standard processes

Customer Service & Account Support
  • Provide exceptional customer service with a customer-first mindset
  • Educate customers on product features, service functionality, and common troubleshooting steps
  • Assist customers with service upgrades, changes, and general account inquiries
  • Respond to customer questions via phone and/or electronic communication channels

Billing & Payments Support
  • Explain billing statements, charges, adjustments, and payment activity
  • Educate customers on billing processes and available payment options
  • Resolve basic billing-related inquiries or route appropriately when needed

Documentation & Systems Navigation
  • Accurately document customer interactions and resolutions
  • Enter, test, update, close, or cancel tickets per company procedures
  • Navigate multiple systems and applications simultaneously
  • Maintain awareness of service outages and customer-impacting events

Knowledge, Skills and Abilities
  • Professional demeanor and strong interpersonal skills
  • Ability to diagnose and resolve basic hardware, software, and network issues
  • Ability to gather accurate information, respond effectively, and adapt to customer needs
  • Logical thinking and structured issue resolution
  • Ability to manage multiple interactions and meet SLAs
  • Effective probing and listening skills to identify customer needs
  • Strong verbal communication skills
  • Working knowledge of computers and MS Windows
  • Willingness to learn new systems, tools, and processes in a fast-paced environment
  • Ability to navigate multiple screens and systems simultaneously
  • Strong multitasking and attention to detail
  • Minimum typing speed of 35 WPM with 90% accuracy or higher
  • Ability to follow direction, accept coaching, and apply feedback

Work Environment & Schedule Requirements
  • Ability to work in a 24/7 call center environment, including evenings, weekends, and holidays
  • Fast-paced, customer-facing role requiring sustained phone and system use

Equal Employment Opportunity
VXI is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
ADA Accommodation
If you need a reasonable accommodation during the application or interview process, please advise your recruiter so they can coordinate with Human Resources to ensure accessibility consistent with applicable law.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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