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Vsp Customer Service Jobs in Washington (NOW HIRING)

Visionworks

Assistant Manager

Silver Spring, MD · On-site

$18.30 - $24.24/hr

... services, and ensuring all patient/customer's needs are met * Coach, motivate, and support ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

Visionworks

Sales Lead Part Time

Laurel, MD · On-site

$15 - $17.29/hr

Engage with patients/customers and recommend products and services that meet their eye care needs ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

Visionworks

Sales Lead Part Time

Baileys Crossroads, VA · On-site

$12.82 - $17.29/hr

Engage with patients/customers and recommend products and services that meet their eye care needs ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

Visionworks

Sales Lead Part Time

Laurel, MD · On-site

$15 - $17.29/hr

Engage with patients/customers and recommend products and services that meet their eye care needs ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

visionworks

Retail General Manager

Arlington, VA · On-site

$58K - $70K/yr

... service driven team to ensure a simple, human and bold patient and customer journey from doctor ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

Visionworks

Retail General Manager

Arlington, VA · On-site

$58K - $70K/yr

... service driven team to ensure a simple, human and bold patient and customer journey from doctor ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

visionworks

Retail General Manager

Alexandria, VA · On-site

$58K - $70K/yr

... service driven team to ensure a simple, human and bold patient and customer journey from doctor ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

visionworks

Retail General Manager

Washington, DC

$58K - $70K/yr

... service driven team to ensure a simple, human and bold patient and customer journey from doctor ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

Visionworks

Retail General Manager

Silver Spring, MD · On-site

$58K - $72K/yr

... service driven team to ensure a simple, human and bold patient and customer journey from doctor ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

visionworks

Retail General Manager

Washington, DC · On-site

$58K - $70K/yr

... service driven team to ensure a simple, human and bold patient and customer journey from doctor ... VSP Vision is an equal opportunity employer and gives consideration for employment to qualified ...

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Vsp Customer Service information

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How much do vsp customer service jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for vsp customer service in Washington is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What is a VSP Customer Service?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the typical day-to-day responsibilities of a VSP Customer Service?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What are the key skills and qualifications needed to thrive in the VSP Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

Is VSP a good place to work?

VSP Customer Service roles are generally considered stable with a focus on healthcare benefits and customer support skills. Employees often work in a call center environment, requiring good communication and problem-solving abilities. Overall, it is viewed as a reputable employer within the healthcare industry.

What are popular job titles related to Vsp Customer Service jobs in Washington?

For Vsp Customer Service jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Vsp Customer Service jobs in Washington look for?

The top searched job categories for Vsp Customer Service jobs in Washington are:

Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 14% Part Time, 2% Temporary, and 7% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Assistant Manager

Visionworks

Silver Spring, MD • On-site

$18.30 - $24.24/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Job description

About Us:
Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.
Pay Class: Full Time
Pay Rate: $18.30- $24.24 per/hr
The Role:
A Visionworks Optical Supervisor/Assistant Manager is a leader of self and supporter of the business at Visionworks. This person role models the Visionworks way and supervises the store in the absence of the General Manager. The OSUP will also support the General Manager in achieving store financial goals by demonstrating floor leadership, accountability, and providing associate team with coaching and development to ensure a simple, human and bold patient and customer journey.
  • Promote the store's profitability and achievement of sales goals by holding self and team accountable to delivering daily, weekly, and monthly targets
  • Role model and engage in all steps of Patient/Customer journey, as well as supervise and redirect associates in exam lane and sales floor
  • Support GM in managing incoming traffic by coordinating and confirming doctor appointments , scheduled eyewear services, and ensuring all patient/customer's needs are met
  • Coach, motivate, and support associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
  • Use sound judgment to remove obstacles and find resolution in the patient/customer experience in partnership of General Manager
  • Execute all broad operational activities to meet the store's financial and customer experience goals

Qualifications:
  • HS Diploma, GED or equivalent experience required
  • 1-5 years of supervisory experience required

What we offer!
At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts -including but not limited to
  • Vision Coverage
  • Paid Parental Leave
  • Bereavement Leave
  • 401 (k) Savings Plan
  • Paid Time off
  • Milestone anniversary awards
  • Medical, Dental for Full Timers
  • And more!

Everyone has a story that makes them who they are. At Visionworks, we're looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).
For roles that are remote (i.e., Work From Home (WFM)) or hybrid (i.e., partial onsite at a VSP location and WFM), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.
VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Compensation range for the roles is listed above. Applicable salary rangers may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.

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