Vsp Customer Service Jobs in Virginia (NOW HIRING)

Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking Traffic Monitoring Operator(s) located in Virginia Beach, VA. The shift hours available for the position(s) are 1st shift (5:15 am to 1:45 pm), 2nd shift (1:15pm -9:45 pm) and/or 3rd shift (9:15 pm - 5:45 am). Shift will be assigned after training is completed. The pay rate is $22.00/hour.
The operator position uses several software platforms and web-based applications to perform tasks. Transportation Operations Center (TOC) Operators are responsible for using Advanced Traffic Management Systems (ATMS) software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios; and communicating, coordinating, and collaborating with other staff, Virginia Department of Transportation (VDOT) personnel, and partner agencies.
ABOUT THE OPPORTUNITY
The TOC in Virginia Beach, VA houses a 24/7/365 program that delivers incident management, dispatching, and traveler information services on Virginia's roadways. AECOM operations staff serve at the TOC facility on shifts to continuously respond to changing traffic conditions and impacts to traffic flow and safety through direct communication with first responders, VDOT staff, Virginia State Police (VSP) and mobility stakeholders of VDOT.
The routine responsibilities of this position include but are not limited to:
TECHNICAL RESPONSIBILITIES:

• Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as closed-circuit television (CCTV) cameras, dynamic message signs (DMS), and Highway Advisory Radios (HAR) located on the interstate infrastructure.
• Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity.
• Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity.
• Dispatch Safety Service patrollers, who provide roadside services on freeways in the Hampton Roads area related to traffic crashes and roadway hazard events using two-way radio systems.

COMMUNICATION RESPONSIBILITIES:

• Perform communication tasks consistent with the program's high level of customer service expectations and training.
• Dispatch and communicate with SSP patrollers, using program-directed radio and/or phone communication protocols.
• Communicate with appropriate local agencies, authorities, and wrecker companies to effectively monitor and clear traffic incidents.
• Answer phone calls and provide information to VDOT personnel, or other agencies on traffic and road conditions, transfer calls to designated personnel as appropriate.

Qualifications
MINIMUM REQUIREMENTS :

• High School Diploma or GED equivalent.
• Be a minimum of 18 years of age.
• Must pass a State and Federal criminal history/security background check; must also successfully complete Virginia Department of Transportation fingerprint -based criminal History Records Check (CHRC).
• Must pass a pre-employment drug screen and successfully participate in the program's mandatory random drug screening process.
• Constantly operate a computer and other monitoring equipment.
• Must be able to remain in a stationary position for long periods of time monitoring Intelligent Transportation Systems such CCTV camera displays, meters, law enforcement radio broadcasts, answering/responding to calls and communicating to other staff or partner agencies.
• Ability to operate software platforms and web-based applications.

PREFERRED QUALIFICATIONS:

• Ability to work a flexible schedule associated with the needs of the operations.
• Previous experience working in a call center, customer service, 911 Operator or dispatching environment.
• Demonstrated ability to meet a high level of customer service expectations.
• Ability to work in a calm manner and professional manner in a fast-paced, high-pressure environment.
• Previous experience working in a position which includes heavy telephone, radio, and computer usage.
• Effective oral and written communications skills for in-person, radio, and phone conversations.
• Ability to interpret or understand geographic information portrayed on a map and map-based applications.
• TOMC operator certifications for levels 1 and 2 preferred.
• Knowledge of interstates and state routes throughout Virginia with geographic familiarity of the freeway system and arterial roads.
• Efficient and accurate data entry skills.
• Working knowledge of and skill set to utilize and operate an ATMS software platform and/or web-based applications.
• Knowledge of incident management response techniques and municipality and area traffic management organizations.
• Associate's degree in Civil Engineering, transportation related field or a combination of education and practical experience in a similar field.

Additional Information

• This position does not include sponsorship for United States work authorization.
• This position does not include relocation benefits.
• This is NOT a remote position, but located on the client site locations.
• Opportunities for overtime hours and pay are also available.

At AECOM, we are committed to maintaining a secure and trustworthy recruitment process and take any fraudulent hiring activity seriously. To support this commitment, all newly hired employees are required to attend an in-person Day 1 onboarding at an AECOM office location as a condition of employment.
About AECOM
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2025. Learn more at aecom.com.
What makes AECOM a great place to work
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.