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How much do vsp customer service jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for vsp customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a VSP Customer Service job?

A VSP Customer Service job involves assisting customers with vision insurance-related inquiries, such as benefits, claims, billing, and provider network information. Representatives help resolve customer concerns, provide policy details, and ensure a positive service experience. Strong communication, problem-solving skills, and knowledge of VSP policies are essential to succeed in this role.

What are the key skills and qualifications needed to thrive in the Vsp Customer Service position, and why are they important?

To thrive as a VSP Customer Service representative, you typically need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic knowledge of vision insurance processes is often required. Patience, active listening, and empathy are essential soft skills that help build rapport with customers and resolve issues efficiently. These qualities are crucial for delivering a positive customer experience and maintaining the reputation of the company.

What are the typical day-to-day responsibilities of a VSP Customer Service representative?

As a VSP Customer Service representative, your typical day involves assisting members with questions related to their vision insurance benefits, processing claims, and addressing coverage inquiries via phone, email, or chat. You may also help eye care providers with billing concerns, update account information, and troubleshoot any issues with policy details. Collaboration with fellow team members and other departments is common to ensure prompt and accurate solutions for customers. The role requires balancing a friendly, professional demeanor with the ability to manage multiple tasks in a fast-paced environment. This variety keeps the work engaging while offering numerous opportunities to develop your customer service skills.

What are popular job titles related to Vsp Customer Service jobs in Michigan? For Vsp Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Vsp Customer Service jobs in Michigan look for? The top searched job categories for Vsp Customer Service jobs in Michigan are:
Vsp Customer Service jobs near you
Infographic showing various Vsp Customer Service job openings in Michigan as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Benefit Fair Representative - Seasonal/Part-Time - Wyoming, MI Area

VSP Vision

Byron Center, MI • On-site

$14 - $17.75/hr

Part-time

Medical, Vision

Re-posted 3 days ago

Job description

Under little supervision, Benefit Fair Representatives educate employees and encourage membership enrollment at VSP Vision Care client benefit fairs. Benefit Fair Representatives will travel to VSP client locations or participate virtually during the open enrollment period to explain the VSP plan(s) offered by the company, answer questions, and assist members and potential members to determine what best meets their needs and the benefits of enrolling with VSP.

Interact with potential and existing VSP members directly (in a group setting or one-on-one), helping them understand the necessity of annual eye exams, what choices they have in the plans provided, and the true value of VSP as their benefits provider


Provide visitors with plan information and answer any questions about the plans offered

Refer members to Customer Service for any issues that can't be answered on-site


Interact with Vision Care Marketing and Sales at times to confirm fair/plan details, as well as the client event contact, to ensure that materials arrive and that their representation meets expectations


May give presentations on the VSP benefit

Interact with Vision Care Sales on presentation details and expectations


Provide fair details and feedback electronically after the fair


Assist in the collection and facilitation of information or data as requested by VSP


Maintains inventory of materials necessary to represent VSP at fairs


Job Specifications


Typically has the following skills or abilities:


The insurance industry or human resources experience is ideal


Previous experience working in customer service, HR/benefits, or health insurance preferred


Professional and friendly conduct, with excellent organization skills, attention to detail, and the ability to multitask


Excellent communication skills with all levels of people within an organization


Flexible and able to quickly and effectively change priorities and direction


Comfortable speaking to small groups and giving presentations to larger groups if necessary, either in person or in a virtual setting

Ability to adapt and be flexible with varying client needs


Access to personal cell phone and email, and proficient with the internet


Access to a personal webcam and audio to participate in virtual events

Can comfortably set up and manage user account information on multiple online tools


Show valid proof of auto insurance

Ability to plan and schedule travel and out-of-town accommodations


Ability to lift 25 pounds


Business attire required (VSP Polo shirt provided) unless directed otherwise


Ability to walk or stand 90% of the day as needed when attending onsite events


Bilingual (English/Spanish) is not required, but a plus


Open weekday availability throughout the year and especially between September and November (Depending on the area of the country, there could be anywhere from 5-25 fair assignments during this peak time or throughout other times of the year)

#LI-VISIONCARE

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.


We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters.Click hereto learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business,VSPVision ("VSP")collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

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