Vr Job Jobs (NOW HIRING)

This posting is internal to the VR Division only. This posting will remain open for 10 business days, until 07/16/2026
VR Systems Support and Operations Specialist I (Systems Analyst I)
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin just north of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. While our main office is located at 1117 Trinity St, Austin, Texas, this position can be located at any one of the VR offices statewide.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
A tech-savvy problem solver eager to provide entry-level computer systems analysis and dedicated customer support. You are adept at analyzing user requirements, troubleshooting technical issues, and supporting automated case management systems. You thrive in an environment where you can apply your expertise in IT equipment, computer software, and systems analysis to positively impact both users and management. You are an initiative-taker and a clear communicator, committed to assisting with critical VR applications and ensuring data integrity.
WHAT YOU WILL DO:
The VR Systems Support and Operations Specialist I performs entry-level computer systems analysis work. Work involves providing customer support for the division case management systems and operating automated office equipment in a standalone, network, or mainframe environment. Works under general supervision, with limited latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
-Provide technical assistance and support for VR applications including ReHabWorks, Virtual Casefiles, and VR user and office data maintenance.
-Analyze user requirements, procedures, and problems to automate processing or to improve existing systems.
-Assist in designing, modifying, and implementing processes and systems related to VR user, office, caseload, and case moves.
-Assist in testing and diagnosing VR systems to ensure critical requirements are met, and review and implement user access service requests for VR applications and systems.
-Prepare charts, diagrams, tables, and flowcharts to assist in problem analysis and contribute to the development and maintenance of ReHabWorks resource materials.
-Perform data integrity functions to support accuracy of agency reporting to oversight authorities.
-Provide customer service by answering RHW help calls that involve basic or complex questions and training issues.
-Assist with the development, maintenance, and troubleshooting of applications using client and server application development processes and multimedia and Internet technology.
-Perform related work as assigned and required to meet the mission and goals of the department, division, and the agency.
YOU QUALIFY WITH:
-Six months of full-time experience in computer programming, systems analysis, and/or program analysis OR one year of full-time experience which provided general knowledge of data processing or systems analysis.
-Relevant academic credits may be applied toward experience qualifications for this position.
-One year of full-time in-service TWC experience classified as a Programmer I or Telecommunications Specialist I with regular status will satisfy the minimum qualifications. OR
-Acceptance into a TWC Internship or TWC Apprenticeship will satisfy the minimum qualifications.
YOU ARE A GREAT FIT WITH:
Knowledge of:
-Limitations and capabilities of computer systems.
-Techniques used in the design of non-automated systems.
-Information technology equipment.
-Applicable programming languages.
-Computer hardware and software.
-Computer operating systems.
-Writing program code.
-Automated mapping.
Skill in:
-Solving problems.
-Scheduling, testing, installing, and implementing programs.
-Troubleshooting computer systems.
Ability to:
-Analyze systems and procedures.
-Write and revise standards and procedures.
-Communicate effectively.

YOU GAIN:
-A Family Friendly Certified Workplace. 
-Competitive starting salary: $4,793.41-$5,372.41/month
-Defined Retirement Benefit Plan. 
-Optional 401(k) and 457 accounts. 
-Medical Insurance.
-Paid time off, including time for vacation, sick and family care leave
-Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_InformationTechnology.pdf 

HOW TO APPLY: 
To be considered, please complete an Application for Employment and apply on Taleo. TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.