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Vice President of Operations

Location: Southfield, MI (on-site) / National Travel Required

Employment Type: Full-Time

Reports To: Executive Leadership Team

Lead Operational Excellence at Scale with EPIC Health

EPIC Health is seeking a strategic, data-driven, and execution-focused Vice President of Operations to lead and optimize operations across our growing multi-state healthcare organization.

This role is designed for a proven operations leader with a strong background in business operations, Lean methodologies, Six Sigma, and industrial engineering principles who has successfully managed complex, multi-site and multi-state organizations.

The VP of Operations will play a critical role in driving operational scalability, process standardization, efficiency, quality improvement, and organizational growth across all markets. This individual must be equally comfortable leading high-level strategy and diving into operational detail to solve problems and improve performance.

What You’ll Do

Operational Leadership & Strategy

• Lead operational strategy across multiple markets and clinic locations nationwide.
• Develop scalable systems, workflows, and operational frameworks to support continued growth.
• Drive operational consistency, efficiency, and accountability across all business units.
• Partner with executive leadership to align operational initiatives with company goals and expansion plans.

Process Improvement & Performance Optimization

• Implement and lead Lean, Six Sigma, and continuous improvement initiatives across the organization.
• Analyze operational performance metrics and identify opportunities to improve efficiency, throughput, patient experience, and financial performance.
• Standardize workflows, SOPs, and operational best practices across locations.
• Lead root-cause analysis and corrective action planning for operational challenges.

Multi-Site & Multi-State Oversight

• Oversee operations across multiple states and locations, ensuring alignment, compliance, and performance consistency.
• Support regional and local operational leaders through coaching, accountability, and strategic guidance.
• Ensure successful integration of new locations, acquisitions, and expansion initiatives.

Financial & Business Operations

• Partner with finance and executive leadership on budgeting, forecasting, labor optimization, and cost management.
• Drive operational KPIs related to growth, efficiency, staffing, patient satisfaction, and profitability.
• Identify opportunities for operational scalability while maintaining service quality and patient outcomes.

Team Leadership & Culture

• Build and lead high-performing operational teams focused on accountability, collaboration, and continuous improvement.
• Mentor and develop leaders across operations and clinic management teams.
• Foster a culture of operational excellence, innovation, and execution.

What You Bring

Required Qualifications

• Bachelor’s degree in Business, Industrial Engineering, Healthcare Administration, Operations Management, or related field required.
• Minimum of7+ years of progressive operational leadership experience in multi-state, multi-site organizations.
• Proven success leading large-scale operational improvement initiatives.
• Strong background in:

• Lean methodologies
• Six Sigma

• Industrial engineering principles
• Process optimization and systems thinking

• Experience managing complex operational environments with multiple locations and high-volume operations.

Preferred Qualifications

• Master’s degree (MBA, MHA, or related field) preferred.
• Lean Six Sigma certification strongly preferred.
• Experience in healthcare, retail healthcare, or other high-growth service industries preferred.

Skills & Competencies

• Strong executive leadership and decision-making abilities
• Highly analytical with a data-driven approach to operations
• Exceptional project management and organizational skills
• Ability to lead through growth, change, and operational complexity
• Strong communication and cross-functional collaboration skills
• Hands-on leadership style with a focus on execution and accountability

Why Join EPIC Health?

• Lead operations at a rapidly growing, mission-driven organization
• Opportunity to shape national operational strategy and scalability
• Collaborative executive leadership environment
• High-impact role with significant growth potential

• Competitive compensation and executive benefits package

Ready to Build and Scale Operational Excellence?

If you are a transformational operations leader who thrives in fast-paced, growth-oriented environments and has a passion for building scalable systems that drive results, we want to hear from you.

Apply today and help shape the future of healthcare operations at EPIC Health.

Visit www.epichs.org to learn more.

* Background checks are required for this role.