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Vp Insurance Operations Jobs in Iowa (NOW HIRING)

Aptia Group

VP Contact Center Operations

Urbandale, IA · On-site

About Aptia Founded to shape the future of pensions, health, and insurance solutions, Aptia is a ... VP Contact Center Operations to lead and elevate the organization's customer service strategy ...

NCMIC

VP, Professional Liability Programs

Clive, IA · On-site

Provides leadership and oversight of program staff, including the VP, Business Development and ... including Insurance Operations and business reviews. Develops and presents data-supported ...

York Risk Services

VP Care Team Operations

Dubuque, IA · On-site

... Insurance VP Care Team Operations Our teams connect! We collaborate onsite and have a hybrid work ... arrangement. All candidates must live near one of our centers of excellence: Dubuque, IA : 4141 ...

Sedgwick

VP Care Team Operations

Dubuque, IA · On-site

... Insurance VP Care Team Operations Our teams connect! We collaborate onsite and have a hybrid work ... arrangement. All candidates must live near one of our centers of excellence: Dubuque, IA : 4141 ...

Workiva, Inc.

VP of Field Operations

Ames, IA · On-site

Global Sales / Commercial The VP of Field Operations is a senior commercial leader responsible for driving execution discipline, operational consistency, and performance visibility across the global ...

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Showing results 21-40

All JobsVp Insurance Operations JobsVp Insurance Operations Jobs in Iowa

Vp Insurance Operations information

See Iowa salary details

$64.3K

$146.3K

$248K

How much do vp insurance operations jobs pay per year?

As of Jul 29, 2026, the average yearly pay for vp insurance operations in Iowa is $146,318.00, according to ZipRecruiter salary data. Most workers in this role earn between $108,500.00 and $173,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Vp Insurance Operations position, and why are they important?

To thrive as a VP Insurance Operations, you need deep knowledge of insurance products, regulatory compliance, process optimization, and a proven track record in operational leadership—often supported by a bachelor's or master's degree in business, finance, or a related field. Familiarity with insurance management systems, data analytics tools, and relevant certifications such as CPCU or CLU is highly valued. Outstanding communication, strategic thinking, and change management abilities help distinguish top performers in this position. These skills and qualifications are vital for overseeing complex operations, driving efficiency, and ensuring organizational growth and compliance in a competitive insurance landscape.

What is a VP Insurance Operations job?

A VP of Insurance Operations is a senior executive responsible for overseeing the operational functions of an insurance company, ensuring efficiency, compliance, and profitability. They manage teams, streamline processes, and implement strategic initiatives to enhance customer service and claims management. This role requires strong leadership, industry expertise, and a focus on optimizing workflows to meet financial and regulatory objectives.

What are typical challenges faced by a VP Insurance Operations and how can they be addressed?

A VP Insurance Operations often faces challenges such as managing rapid regulatory changes, integrating new technologies, ensuring compliance across multiple regions, and driving operational efficiency within large, diverse teams. Addressing these issues requires strong leadership, proactive process improvement, and collaboration with IT, underwriting, and claims departments. Success in this role also depends on the ability to anticipate market trends and maintain adaptable operational strategies. By staying informed, leveraging cross-functional teams, and fostering a culture of continuous improvement, you can effectively navigate and overcome these common challenges.

What are the most commonly searched types of Insurance Operations jobs in Iowa? The most popular types of Insurance Operations jobs in Iowa are:
What are popular job titles related to Vp Insurance Operations jobs in Iowa? For Vp Insurance Operations jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Vp Insurance Operations jobs in Iowa look for? The top searched job categories for Vp Insurance Operations jobs in Iowa are:
What cities in Iowa are hiring for Vp Insurance Operations jobs? Cities in Iowa with the most Vp Insurance Operations job openings:
Vp Insurance Operations jobs near you
Infographic showing various Vp Insurance Operations job openings in Iowa as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $146,318 per year, or $70.3 per hour.

VP Contact Center Operations

Aptia Group

Urbandale, IA • On-site

Full-time

Posted 6 days ago

Job description

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. We bring together cutting-edge technology and deep industry expertise to help organisations navigate an evolving landscape with clarity and confidence.

With a presence in the US, UK, India, and Portugal, we support over six million people and more than 1,100 clients, delivering solutions that drive efficiency, enhance financial security, and provide peace of mind.

Our strength lies in the combination of smart technology and expert teams, ensuring that managing pensions, health, and insurance is more effective. By focusing on innovation, accessibility, and client success, we help businesses take care of their people, so they can focus on what they do best.

And we are expanding. Aptia Group is not only fueled by our investors' backing but also by our commitment to foster the growth and success of our people. At Aptia, we're investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. Our values aren't just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

Job requirements

Aptia is seeking a visionary and transformational VP Contact Center Operations to lead and elevate the organization's customer service strategy, contact center operations, and service delivery excellence across multiple lines of business. This leader will be responsible for defining and executing an enterprise-wide customer experience vision that drives operational excellence, client satisfaction, employee engagement, service innovation, and profitable growth.
This role will serve as a key member of the leadership team, partnering closely with Executive Leadership, Client Services, Operations, Workforce Management, Technology, Product, and Human Resources to create a best-in-class service organization. This role is accountable for the overall performance, scalability, governance, and continuous improvement of customer-facing operations while ensuring a superior experience for both clients and participants.
The successful candidate will bring a proven track record of leading large-scale contact center operations, driving transformational change, developing high-performing leadership teams, and achieving measurable business outcomes through customer-centric strategies.

What You'll Do

Enterprise Customer Experience Strategy

  • Develop and execute the long-term vision, strategy, and operating model for customer experience and contact center operations across Aptia Services.

  • Establish a culture of customer obsession, continuous improvement, accountability, and operational excellence.

  • Drive innovation through process optimization, technology enablement, automation, self-service capabilities, and digital transformation initiatives.

  • Partner with executive leadership toidentifyopportunities that improve customer satisfaction, operational efficiency, and business performance.

Operational Leadership & Service Delivery

  • Provide executive oversight of all customer contact center operations, ensuring consistent delivery of high-quality service across multiple business lines.

  • Establish and oversee enterprise service standards, performance expectations, and operational governance frameworks.

  • Ensure achievement of customer-facing service level agreements (SLAs), key performance indicators (KPIs), quality measures, and satisfaction goals.

  • Lead operational planning and capacity management strategies in partnership with Workforce Management and business leaders.

  • Provide executive oversight of Workforce Management functions, including forecasting, staffing, scheduling, real-time operations, capacity planning, and workforce optimization strategies to ensure service level achievement and operational efficiency.

  • Direct escalation management processes and provide executive oversight for high-impact client and customer issues.

  • Monitor business performance, identify emerging risks, and implement solutions that drive operational stability and service excellence.

  • Ensure organizational readiness for peak service periods, business continuity events, and evolving client requirements.

Client & Executive Partnership

  • Build andmaintainstrategic relationships with key clients, serving as an executive point of contact for operational performance and customer experience initiatives.

  • Lead executive business reviews and present operational results, trends, risk assessments, and strategic recommendations to clients and senior leadership.

  • Partner with Sales, Client Services, and Operations teams to support business development, client retention, and expansion opportunities.

  • Proactivelyidentifyopportunities to strengthen client satisfaction and enhance long-term partnerships.

  • Represent customer operations in executive leadership forums and strategic planning discussions.

People Leadership & Organizational Development

  • Lead, develop, and inspire a multi-level leadership organization, including directors, senior managers, managers, and customer service teams.

  • Build a high-performance culture focused on accountability, engagement, inclusion, career development, and customer-centric behaviors.

  • Establish succession planning strategies and leadership development programs to build organizational capability.

  • Drive talent acquisition, retention, workforce planning, and organizational design initiatives.

  • Foster an inclusive environment that attracts, develops, andretainsdiverse talent.

Financial & Business Management

  • Own and manage the operating budget for customer experience operations, ensuring cost-effective service delivery whilemaintainingexceptional quality standards.

  • Monitor productivity, financial performance, resource allocation, and operational efficiency metrics.

  • Identifyopportunities for cost optimization, process improvement, and scalable growth.

  • Ensure effective governance and accountability for operational expenditures and performance outcomes.

Risk Management, Compliance & Governance

  • Ensure adherence to regulatory requirements, client obligations, internal policies, and industry best practices.

  • Develop andmaintaincontingency plans that support business resilience and uninterrupted service delivery.

  • Evaluate operational risks and implement mitigation strategies that protect service performance and client satisfaction.

Analytics & Continuous Improvement

  • Leverage operational analytics, workforce insights, customer feedback, and performance data to drive strategic decisions.

  • Establish executive reporting and dashboard frameworks that provide transparency into organizational performance.

  • Lead continuous improvement initiativesutilizingbest practices, customer insights, and operational benchmarks.

  • Promote a culture of innovation, learning, and knowledge sharing across the organization.

  • Drive measurable improvements in customer satisfaction, employee engagement, productivity, and service quality.

What You Bring

Experience & Leadership

  • Bachelor's degreerequired;Master's degree in Business Administration, Operations, Organizational Leadership, or a related field preferred.

  • 10+ years of progressive leadership experience in customer experience, contact center operations, service delivery, or related operational environments.

  • Experience with Benefits Administration, Payroll, HCM systems, Spending Accounts, and healthcare-related service delivery preferred

  • Demonstrated success developing and executing enterprise customer experience strategies.

Competencies

  • Strategic thinker with the ability to translate businessobjectivesinto operational execution.

  • Strong executive presence with the ability to influence senior leaders, clients, and stakeholders at all organizational levels.

  • Demonstrated ability to lead through complexity, ambiguity, and transformation.

  • Strong business acumen withexpertisein balancing customer outcomes, employee engagement, and financial performance.

  • Proven ability to build, mentor, and develop high-performing leadership teams.

  • Deep understanding of customer service excellence, performance management, quality assurance, workforce optimization, and operational analytics.

How to apply

If you are interested in this role, then we'd love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.


If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.

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