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Vp Customer Personalization Jobs (NOW HIRING)

Exa Labs

VP, Customer Experience

San Francisco, CA · On-site

$163K - $209K/yr

VP Of Post-Sales About Exa: Exa is building the search engine for AI -- a web-scale retrieval and research API that gives LLMs and AI agents fast, cited access to the live web. Exa's customers span ...

Enseo

VP, Customer Success

Plano, TX · On-site

Vice President, Customer Success At Enseo, we're redefining what hospitality technology can be. We provide the technology for modern hospitality -- helping hotels across the U.S., Canada, and Mexico ...

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Enseo

The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion, and long-term ...

Enseo

VP, Customer Success

Plano, TX · On-site

The Vice President, Customer Success will be responsible for building and scaling a best-in-class Customer Success organization that drives customer adoption, retention, expansion, and long-term ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Armada

VP, Customer Engineering

$184K - $237K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing.

Crunchtime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

What you'll do as a VP of Customer Success Build and Scale the Customer Success Function * Design and execute a scalable Customer Success strategy aligned to company growth objectives. * Develop and ...

Alethea LLC

VP, Customer Sucess

Washington, DC · On-site

$156K - $201K/yr

VP, Customer Success New York City or Washington D.C. About Alethea Founded in 2019, Alethea is a technology company that delivers intelligence-driven risk detection and mitigation for organizations ...

CrunchTime

Vice President, Customer Success

Atlanta, GA · On-site

$133K - $170K/yr

What you'll do as a VP of Customer Success Build and Scale the Customer Success Function * Design and execute a scalable Customer Success strategy aligned to company growth objectives. * Develop and ...

NICE

VP, Customer Success

OR · On-site +1

$138K - $177K/yr

The Vice President of Customer Success for the Strategic Segment is a senior leadership position responsible for overseeing the success of our largest customers, who represent hundreds of millions of ...

PDQ

Vice President, Customer Success

Salt Lake City, UT · On-site

$134K - $171K/yr

Vice President Of Customer Success PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve ...

New

Armada

VP, Customer Engineering

OR · On-site +1

$179K - $231K/yr

About the Role Armada is seeking a visionary VP of Customer Engineering to lead a world-class, globally distributed team of Customer Engineers at the forefront of AI infrastructure and edge computing.

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Talkdesk, Inc.

$102K - $130K/yr

As the Vice President of Customer Delivery, your primary mission is to define and execute a comprehensive global customer delivery strategy aligned with Talkdesk's business objectives, driving ...

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Showing results 21-40

All JobsBusiness JobsMarketing JobsVice President Of Marketing JobsVp Customer Personalization Jobs

Vp Customer Personalization information

See salary details

$79.5K

$163.2K

$262K

How much do vp customer personalization jobs pay per year?

As of Sep 13, 2026, the average yearly pay for vp customer personalization in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

What does a VP of Customer Personalization do?

A VP of Customer Personalization is a senior executive responsible for developing and leading strategies that tailor products, services, and communications to individual customer preferences and behaviors. They oversee data analysis, personalization technologies, and cross-functional teams to ensure a seamless, relevant customer experience across all touchpoints. Their work aims to increase customer satisfaction, loyalty, and business growth by delivering highly personalized interactions. This role often collaborates closely with marketing, product, technology, and customer service departments.

What are the key skills and qualifications needed to thrive as a VP of Customer Personalization?

To thrive as a VP of Customer Personalization, you need expertise in data analytics, customer experience strategy, and digital marketing, usually supported by a bachelor’s or master’s degree in business, marketing, or a related field. Familiarity with CRM platforms, personalization engines, AI-driven marketing tools, and data visualization systems is typically required. Leadership, strategic vision, and strong cross-functional communication skills distinguish top performers in this role. These capabilities ensure the development and execution of effective, data-driven personalization initiatives that drive customer engagement and business growth.

How does the VP of Customer Personalization typically collaborate with other departments to drive personalized experiences?

As a VP of Customer Personalization, you will frequently collaborate with marketing, product, data analytics, and technology teams to design and implement strategies that tailor experiences to individual customer segments. This role often involves leading cross-functional meetings, aligning personalization initiatives with broader business goals, and ensuring seamless integration of customer data. Regular communication and coordination are essential to ensure that personalization efforts are data-driven and consistently executed across all customer touchpoints.

What is the difference between Vp Customer Personalization vs Customer Experience Manager?

AspectVp Customer PersonalizationCustomer Experience Manager
Primary FocusDeveloping personalized marketing strategies and tailored customer interactionsOverseeing overall customer experience and satisfaction across channels
Required CredentialsMarketing, data analytics, or related certificationsCustomer service, marketing, or management background
Work EnvironmentData-driven, marketing teams, digital platformsCross-functional teams, customer service, operations
Industry UsageRetail, e-commerce, digital servicesRetail, hospitality, financial services

While both roles aim to enhance customer relations, the Vp Customer Personalization primarily focuses on creating personalized marketing strategies using data analytics, whereas the Customer Experience Manager oversees the overall customer journey and satisfaction across all touchpoints.

What are popular job titles related to Vp Customer Personalization jobs?

For Vp Customer Personalization jobs, the most frequently searched job titles are:

Infographic showing various Vp Customer Personalization job openings in the United States as of September 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

VP, Customer Experience

San Francisco, CA • On-site

Exa Labs
See more jobs at Exa Labsexternal

$163K - $209K/yr

Other

Re-posted 2 hours ago

Job description

VP Of Post-Sales

About Exa: Exa is building the search engine for AI — a web-scale retrieval and research API that gives LLMs and AI agents fast, cited access to the live web. Exa's customers span frontier AI labs, enterprises, and regulated industries like financial services, who rely on Exa as the information-discovery layer behind their products and internal tools. The role: We're hiring our first VP of Post-Sales to build and own everything that happens after a deal closes. You'll be responsible for turning new logos into durable, expanding accounts — designing how we onboard customers, instrumenting the signals that predict expansion or churn before they happen, running renewals, and overseeing support. You will own Net Dollar Retention (NDR) as your headline metric and build the team and systems required to move it in the right direction as we scale. This is a build role, not a maintain role: you'll be establishing the post-sales function's structure, tooling, and metrics from a relatively early stage, in a business with consumption-based revenue dynamics where usage — not just seat count — drives expansion.

What you'll own

  • Onboarding: Design and run a customer onboarding motion that gets new accounts to first value fast, with clear milestones and handoff from Sales.
  • Health score & early-warning instrumentation: Build a usage- and engagement-based health scoring system that reliably flags expansion opportunities and contraction risk before renewal conversations happen — not after.
  • Renewals: Own the renewal process and forecast, partnering with Sales on commercial structure for upsell, cross-sell, and consumption growth.
  • Support: Oversee technical/customer support, setting the standards, tooling, and staffing model that keep response times and resolution quality high as volume grows.
  • Net Dollar Retention: Be the single owner and accountable executive for NDR — the metric that ties all of the above together — reporting on it regularly to the executive team and board.

What we're looking for

  • 15+ years of industry experience in the technology sector, with meaningful time in post-sales, customer success, or account management leadership.
  • Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company.
  • A demonstrated track record of owning and moving NDR, GRR, or net revenue retention at a company of relevant scale.
  • Experience building health-scoring, usage-instrumentation, or early-warning systems for churn/expansion — not just running renewal calls off a spreadsheet.
  • Comfort operating in a fast-moving, still-being-defined environment; you'll be building the playbook, not inheriting one.
  • Strong executive presence and cross-functional fluency — you'll partner closely with Sales, Product, and Engineering, and report directly to the CRO.

Nice to have

  • Experience at an AI/ML company or with AI-native customers.
  • Experience with consumption- or usage-based pricing models (API, infrastructure, or similar metered products), as opposed to purely seat-based SaaS.

Location & compensation Based in the Bay Area is preferred — we value in-person collaboration with the leadership team — but we're open to exceptional candidates working remotely within the US. Compensation includes a competitive base + variable salary, meaningful equity, and benefits, commensurate with experience

Exa is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, marital status, pregnancy or related conditions, criminal histories consistent with applicable law, or any other basis protected by applicable law.

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