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Vp Customer Excellence Jobs (NOW HIRING)

Appriss Retail

Vice President, Customer Success

$190K - $210K/yr

The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Visual Comfort

Vice President Customer Experience

Houston, TX · On-site

$132K - $169K/yr

Vice President Of Customer Experience Visual Comfort & Co. is the premier resource for decorative ... Champion a culture of elevated service excellence, ensuring every client touchpoint reflects the ...

Alethea LLC

VP, Customer Sucess

Washington, DC · On-site

$156K - $201K/yr

VP, Customer Success New York City or Washington D.C. About Alethea Founded in 2019, Alethea is a technology company that delivers intelligence-driven risk detection and mitigation for organizations ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$143K - $184K/yr

The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful implementation of customer success ...

Beyond SOF

VP, Customer Success

Washington, DC · On-site

$156K - $201K/yr

Overview Role Summary: The VP of Customer Success is responsible for leading the customer success team, developing strategies to enhance customer satisfaction, and ensuring the successful ...

PDQ

Vice President, Customer Success

Salt Lake City, UT · On-site

$134K - $171K/yr

Vice President Of Customer Success PDQ, founded in Salt Lake City, UT, USA, makes device management simple, secure, and Pretty Damn Quick. IT teams use our products to reduce complexity, improve ...

Alethea LLC

VP, Customer Sucess

Manhattan, NY · On-site

$152K - $195K/yr

VP, Customer Success New York City or Washington D.C. About Alethea Founded in 2019, Alethea is a technology company that delivers intelligence-driven risk detection and mitigation for organizations ...

Redfish Recruiting

VP Customer Loyalty

$141K - $181K/yr

Job Title: VP of Customer Loyalty/Membership Location: Remote About Us: At Rate.com, we are committed to creating innovative financial solutions and delivering exceptional experiences to our ...

Tapcheck

VP, Customer Success

$141K - $181K/yr

... us to scale with excellence • Audit the current state of all four functions all with the ... customer organization at the VP level • Owned both operational CS (support, onboarding ...

Tapcheck

VP, Customer Success

$141K - $181K/yr

... us to scale with excellence • Audit the current state of all four functions all with the ... customer organization at the VP level • Owned both operational CS (support, onboarding ...

EnCircle

VP, Customer Experience

$141K - $181K/yr

VP, Customer Experience Remote (Canada) | Hybrid option available in Kitchener, ON Reports to: CEO Encircle is leading the $1.6 trillion property insurance industry out of the dark ages of pen-and ...

PatientIQ

Vice President of Customer Growth

$141K - $181K/yr

VP Of Customer Growth PatientIQ is the leading outcomes intelligence platform for healthcare -- purpose-built to help health systems, specialty practices, medical device companies, and medical ...

Afsvision

VP, Customer Success

Exton, PA · On-site

The Vice President, Customer Success owns AFS's Customer Success function company-wide, including retention and expansion revenue across the entire AFSVision customer base. This is an executive ...

Neura Market

VP, Customer Experience

San Francisco, CA · On-site

$163K - $209K/yr

Prior VP-level (or equivalent) experience owning a post-sales or customer success organization at a B2B software or API company. * A demonstrated track record of owning and moving NDR, GRR, or net ...

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As of Sep 14, 2026, the average yearly pay for vp customer excellence in the United States is $163,217.00, according to ZipRecruiter salary data. Most workers in this role earn between $138,500.00 and $177,500.00 per year, depending on experience, location, and employer.

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Infographic showing various Vp Customer Excellence job openings in the United States as of August 2026, with employment types broken down into 80% Full Time, 18% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $163,217 per year, or $78.5 per hour.

Vice President, Customer Success

Remote

Appriss Retail
Software Development • 501 - 1,000 employees
Learn more about Appriss Retailexternal

$190K - $210K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 19 days ago

Job description

About Appriss Retail
Appriss Retail is the total retail loss solution for omnichannel, unifying high-quality data across stores, online, and customer ser-vice to reduce returns, cut shrink, and manage incidents. Our products-Engage to reduce returns, Secure to cut shrink, and Incident to centralize visibility-help retailers move from reactive loss control to strategic profit protection. Together, they empower organizations to make better operations decisions, strengthen accountability, and put hundreds of millions back to the bottom line. Covering 40% of all U.S. transactions and active in 45 countries, Appriss Retail is trusted by 60+ of the top 100 U.S. retailers to deliver lasting performance improvement. Learn more at apprissretail.com.
Overview
Appriss Retail is seeking a VP of Customer Success to lead an established, high-performing CS organization and drive continued customer retention, growth, and advocacy across a complex enterprise retail portfolio. This is a senior leadership role with full accountability for the customer lifecycle - from implementation handoff through renewal - built on a foundation of experienced, tenured CSMs who are deeply embedded in their accounts and consistently deliver strong customer outcomes.
The VP of Customer Success will lead the Director of Customer Success and the full CSM organization, overseeing relationships across a portfolio of enterprise retail clients. These are strategic, deeply embedded accounts requiring executive-level engagement, multi-stakeholder relationship management, and a consistent focus on demonstrating and communicating measurable value at every stage of the customer journey.
This role reports directly to the Chief Customer Officer and partners closely with Sales, Product, and Marketing to ensure alignment across retention strategy, customer advocacy, and go-to-market execution.
Essential Duties
  • Leadership and development of the Director of Customer Success and the full CSM organization.
  • Portfolio-level gross revenue retention (GRR) and net revenue retention (NRR).
  • Commercial accountability: this is a revenue-generating CS function - the VP owns renewal execution strategy and directly supports expansion efforts in close partnership with Sales leaders.
  • Executive sponsorship of the company's most complex, high-value accounts - multi-banner, multi-region, multi-stakeholder retail relationships.
  • Customer journey oversight - ensuring a consistent, high-quality experience from onboarding through renewal, with structured approaches to communicating and demonstrating value at each stage.
  • CS playbooks: strategic account engagement, risk identification and management, escalation protocols, and expansion motions.
  • Cross-functional partnership: collaborate with Sales on expansion pipeline, Product on customer feedback loops, Marketing on customer advocacy programs, and RevOps on forecasting and reporting.
  • Long-term customer advocacy: developing customer champions, reference relationships, and advisory engagement that support broader go-to-market objectives.
  • Organizational design: in partnership with the Director of CS and CCO, build toward a segmented or pod-based CS model aligned to customer complexity and growth stage.
  • Talent development and succession planning within the CS organization.
  • CS performance reporting to the CCO and executive leadership.

Required Qualifications
Knowledge, Skills, & Abilities
  • 8+ years in Customer Success leadership in a B2B SaaS environment, with a track record of managing teams and driving measurable retention outcomes.
  • Experience working directly with retail organizations.
  • Demonstrated impact on GRR and NRR at portfolio scale.
  • Experience managing managers and building CS organizational structure, process, and playbooks.
  • Strong commercial acumen: experience in renewal strategy, pricing discussions, and executive-level customer engagement.
  • Demonstrated ability to build long-term customer relationships and develop customer advocates at the executive level.
  • Familiarity with CS platforms (Gainsight, Totango, or similar); Salesforce proficiency.
  • Experience operating in a PE-backed, metrics-driven, high-accountability environment.

Tools & Systems
  • Salesforce (account management, forecasting, and pipeline visibility).
  • Gong (conversation intelligence and account health).
  • Claude AI tooling (Appriss is an active AI-first organization).
  • Microsoft Suite (Teams, Excel, PowerPoint, SharePoint).
  • CS platform experience a plus (Gainsight, Totango, or equivalent).

Education & Experience
  • Bachelor's Degree or equivalent.
  • Master's Degree / MBA is a plus.

Benefits
At Appriss Retail, we offer a competitive and comprehensive benefits package designed to support your well-being at work and beyond. Benefits begin on your first day and include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, paid parental leave, and supplemental coverage for life's unexpected moments. We offer generous paid time off, a 401(k) with immediate vesting and company match, short- and long-term disability, and free access to health and wellbeing resources such as Calm and Sworkit. You'll also have access to learning and development opportunities to help you grow your career. Our benefits support your well-being so you can perform your best in every part of life.
Reports to: Chief Customer Officer
Department: Customer Success
Supervisory Duties: Yes
Travel Required: 20%
Location/Work Region: Remote - US
Compensation range reflect base compensation. This job is also eligible for commission.
We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected characteristics.
The pay range for this role is:
190,000 - 210,000 USD per year (Remote (United States))

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