VP, Client Success and Support About d1g1t d1g1t is the industry's first enterprise wealth management platform powered by institutional-grade analytics and risk management tools that allows firms to ...
VP, Client Success and Support About d1g1t d1g1t is the industry's first enterprise wealth management platform powered by institutional-grade analytics and risk management tools that allows firms to ...
VP, Client Success and Support About d1g1t d1g1t is the industry's first enterprise wealth management platform powered by institutional-grade analytics and risk management tools that allows firms to ...
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VP, Client Success and Support About d1g1t d1g1t is the industry's first enterprise wealth management platform powered by institutional-grade analytics and risk management tools that allows firms to ...
VP, Client Strategy
Toronto, ON · On-site
CA$190K - CA$220K/yr
VP, Client Strategy - Remote within Canada Our client scales growth channels for some of the world's top education and consumer brands, such as Good Inside, Native Shoes, UBC, and Earth Rated. But ...
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VP, Client Strategy
Toronto, ON · On-site
CA$190K - CA$220K/yr
VP, Client Strategy - Remote within Canada Our client scales growth channels for some of the world's top education and consumer brands, such as Good Inside, Native Shoes, UBC, and Earth Rated. But ...
... success. We provide a range of benefits, training and education support, and flexible working ... The role of a Client Integration Vice President (VP) involves leading/overseeing client ...
... success. We provide a range of benefits, training and education support, and flexible working ... The role of a Client Integration Vice President (VP) involves leading/overseeing client ...
About the role The SVP, Client Services is a skilled relationship builder, possessing deep pharma ... Demonstrates success as an effective agency leader with the ability to drive both client and ...
About the role The SVP, Client Services is a skilled relationship builder, possessing deep pharma ... Demonstrates success as an effective agency leader with the ability to drive both client and ...
VP, Client Engagement William Thomas Digital (WTD) is seeking a bold, experienced, and client-obsessed leader to join our growing agency as VP, Client Engagement . In this role, you'll be at the ...
VP, Client Engagement William Thomas Digital (WTD) is seeking a bold, experienced, and client-obsessed leader to join our growing agency as VP, Client Engagement . In this role, you'll be at the ...
VP, Client Engagement
Toronto, ON · On-site
VP, Client Engagement William Thomas Digital (WTD) is seeking a bold, experienced, and client-obsessed leader to join our growing agency as VP, Client Engagement . In this role, you'll be at the ...
Quick apply
VP, Client Engagement
Toronto, ON · On-site
VP, Client Engagement William Thomas Digital (WTD) is seeking a bold, experienced, and client-obsessed leader to join our growing agency as VP, Client Engagement . In this role, you'll be at the ...
VP, Client Experience, Standards and Enablement
CA$185K - CA$275K/yr
Vice President, Client Experience (CX) Standards & Enablement Department Overview: TD has a bold ... Executive governance forums Success Measures Success in this role is demonstrated through:
VP, Client Experience, Standards and Enablement
CA$185K - CA$275K/yr
Vice President, Client Experience (CX) Standards & Enablement Department Overview: TD has a bold ... Executive governance forums Success Measures Success in this role is demonstrated through:
VP, Client Services
Toronto, ON · On-site
As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and ...
VP, Client Services
Toronto, ON · On-site
As the VP, Client Services, success in this role will be measured by leadership and oversight, cross-functional excellence, optimization of strategic accounts and overall client satisfaction and ...
VP, Client Experience, Advanced Insights and Value
Toronto, ON · On-site
CA$185K - CA$245K/yr
Vice President, Client Experience (CX) Advanced Insights & Value Department Overview: TD has a bold ... Complaint and frontline feedback sources Success Measures Success in this role is demonstrated ...
VP, Client Experience, Advanced Insights and Value
Toronto, ON · On-site
CA$185K - CA$245K/yr
Vice President, Client Experience (CX) Advanced Insights & Value Department Overview: TD has a bold ... Complaint and frontline feedback sources Success Measures Success in this role is demonstrated ...
VP CRM
Toronto, ON · On-site
The VP Client Lead (CRM) will provide strategic oversight and direction on all client marketing activities for a group of accounts and help drive business growth by unlocking client's business ...
VP CRM
Toronto, ON · On-site
The VP Client Lead (CRM) will provide strategic oversight and direction on all client marketing activities for a group of accounts and help drive business growth by unlocking client's business ...
VP CRM
Toronto, ON · On-site
Overview The VP Client Lead (CRM) will provide strategic oversight and direction on all client marketing activities for a group of accounts and help drive business growth by unlocking client ...
VP CRM
Toronto, ON · On-site
Overview The VP Client Lead (CRM) will provide strategic oversight and direction on all client marketing activities for a group of accounts and help drive business growth by unlocking client ...
Working closely with the Senior Vice President of Client Experience Platform, this role will ... success. We provide a range of benefits, training and education support, and flexible working ...
Working closely with the Senior Vice President of Client Experience Platform, this role will ... success. We provide a range of benefits, training and education support, and flexible working ...
Client Director, Client Success
Markham, ON · On-site
CA$100K - CA$120K/yr
The Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage's management, and may have one or more direct and indirect reports.
Client Director, Client Success
Markham, ON · On-site
CA$100K - CA$120K/yr
The Client Director will report to the Vice President, Client Success or such other senior employee as may be designated by Engage's management, and may have one or more direct and indirect reports.
Associate Vice President, Accounts Company: kg&a Location: Toronto ON Type: Hybrid More about this ... While maintaining client success, the primary focus of this role is leadership of the Accounts ...
Associate Vice President, Accounts Company: kg&a Location: Toronto ON Type: Hybrid More about this ... While maintaining client success, the primary focus of this role is leadership of the Accounts ...
Position Summary The Vice President, Media is a senior media leadership role responsible for ... Establish KPIs that measure team health, operational performance, and client success. Industry ...
Position Summary The Vice President, Media is a senior media leadership role responsible for ... Establish KPIs that measure team health, operational performance, and client success. Industry ...
Vice President Client Strategy
Toronto, ON · Hybrid
CA$195K - CA$225K/yr
... success. We deliver tailored media and content strategies designed to address real business ... Partner with the President on growing Coegi's Canadian client portfolio through consultative agency ...
New
Vice President Client Strategy
Toronto, ON · Hybrid
CA$195K - CA$225K/yr
... success. We deliver tailored media and content strategies designed to address real business ... Partner with the President on growing Coegi's Canadian client portfolio through consultative agency ...
New
Your Impact As Vice President, Product Management, Digital Experience, you will own the strategy ... Drive measurable business outcomes while ensuring client success. What you Need to Succeed ...
Your Impact As Vice President, Product Management, Digital Experience, you will own the strategy ... Drive measurable business outcomes while ensuring client success. What you Need to Succeed ...
... our success is built on strong leadership, exceptional service, and a commitment to delivering ... client relationships, and developing high-performing teams. The successful candidate will bring a ...
... our success is built on strong leadership, exceptional service, and a commitment to delivering ... client relationships, and developing high-performing teams. The successful candidate will bring a ...
What the day will look like * Build and maintain strong client and prospect relationships ... Skills and experience that will lead to success * Hands-on experience in the Health Benefits realm ...
What the day will look like * Build and maintain strong client and prospect relationships ... Skills and experience that will lead to success * Hands-on experience in the Health Benefits realm ...
Vp Client Success information
What does a VP Client Success do?
A VP of Client Success is responsible for overseeing the team and strategies that ensure customers have a positive experience with a company's products or services. They focus on building long-term relationships, driving customer retention, and maximizing the value clients receive. This role often involves collaborating with sales, product, and support teams to address client needs, resolve issues, and identify new growth opportunities. Additionally, the VP of Client Success sets the vision for customer engagement and manages client-facing teams to achieve high satisfaction and loyalty.
What are the key skills and qualifications needed to thrive as a VP Client Success?
To thrive as a VP Client Success, you need expertise in client relationship management, strategic planning, and a proven track record in customer success leadership, often supported by a bachelor's or master's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success software such as Gainsight or Totango, and relevant industry certifications are typically expected. Outstanding communication, leadership, and problem-solving abilities help build strong teams and foster long-term client partnerships. These skills are crucial for driving client retention, satisfaction, and overall business growth.
What is the difference between Vp Client Success vs Client Success Manager?
| Aspect | Vp Client Success | Client Success Manager |
|---|---|---|
| Responsibilities | Oversees multiple client accounts, develops strategies, manages teams, and aligns client success with company goals | Manages individual client accounts, ensures client satisfaction, and supports retention efforts |
| Required Credentials | Typically requires extensive experience in client success, leadership skills, and industry knowledge | Often requires experience in customer service, communication skills, and relevant industry background |
| Work Environment | Executive-level, strategic, often involved in cross-departmental planning | Operational, client-facing, focused on day-to-day client interactions |
The Vp Client Success focuses on strategic leadership and managing teams across multiple accounts, while the Client Success Manager handles direct client relationships and day-to-day satisfaction. Both roles require strong communication skills, but the VP role involves higher-level planning and oversight.
What cities near Maple, ON are hiring for Vp Client Success jobs?
Cities near Maple, ON with the most Vp Client Success job openings:
Full-time
Re-posted 20 days ago
Job description
VP, Client Success and Support
About d1g1t
d1g1t is the industry's first enterprise wealth management platform powered by institutional-grade analytics and risk management tools that allows firms to elevate the quality of their advice and demonstrate its value to clients. Through a single integrated solution that covers the entire advisory lifecycle, d1g1t provides wealth management firms with a whole new set of capabilities they've never had before. Headquartered in Toronto, the company was founded and is led by an experienced financial technology team who have developed leading enterprise portfolio systems for many of the world's banks, institutional asset managers, hedge funds and regulators.
Role Overview
We are seeking an experienced VP Client Success and Support to lead d1g1t's post-implementation client experience, support client retention and foster strong customer partnerships that support long term growth.
As VP Client Success and Support, you will be responsible for the strategy, operations, and leadership of d1g1t's post implementation areas which includes 24/7 Client Support, Customer Advocacy, Training, Customer Success Management and Renewals. You will develop and scale a best in class customer success organization that delivers exceptional service, maximizes retention and expansion, and helps shape a client-focused culture.
Key Responsibilities
- Develop and execute the strategy and roadmap for Customer Success and Client Support aligned with company growth objectives.
- Define and measure success metrics including retention, expansion, and client satisfaction.
- Act as the voice of the customer within the organization.
- Oversee d1g1t's client support operations, including 24/7 availability, responsiveness, and service excellence.
- Define and optimize support processes, escalation protocols, and service-level agreements.
- Introduce and manage tools and automation to enhance customer experience and operational efficiency. Use data and analytics to identify trends and continually improve client support.
- Provide leadership to drive client adoption, positive business outcomes and account growth.
- Implement playbooks, lifecycle management plans to ensure consistent client outcomes.
Design scalable client support models to support profitable growth and to support different customer segments. - Oversee strategy and execution for customer education and advocacy, with strong referenceable customers.
- Manage steady renewal rates and reduce down sell & churn. Identify up sell opportunities.
- Build, mentor, and scale high-performing teams across Customer Success, Support, and Account Management. Foster strong client focused culture. Support continuous learning and development within team.
Required Skills and Qualifications
- Degree in business, technology, or related field preferred, with a passion working in a high growth tech environment.
- Minimum of ten years experience in client success and support leadership role.
- Demonstrated success in managing Client Support and Customer Success teams. Strong track record of driving customer retention, satisfaction and growth in a high growth SaaS environment.
- Strong operational and analytical background.
- Adept at interpreting and leveraging data insights.
- Ability to understand business objectives and align d1g1t accordingly
- Ability to communicate and partner effectively across internal teams and with external stakeholders
- Results focused with ability to drive both activity and outcome metrics
- Enthusiastic and client focused leader with strong communication skills
Perks of working at d1g1t
- Excellent opportunity to join a fast-growing Fintech startup experiencing hyper growth
- Working in a culture of collaboration, innovation and internal mobility where your voice is valued and given importance
- Competitive compensation package with bonus and comprehensive healthcare benefits
- Employee and Family Assistance Program
- Fitness and Wellness Credit
- Continuing Education Allowance
- Hybrid work environment and flexible hours
- Mac or Windows: choose what suits you