Volunteer Workflow Management Jobs (NOW HIRING)

Aptive Resources is seeking a Management Analyst to support the Million Veteran Program (MVP) within the Department of Veterans Affairs (VA) Office of Research and Development (ORD) under the Field Enterprise Research Support Services (FERSS) contract.

The Million Veteran Program is one of VA's flagship research initiatives and one of the largest health and genomics research programs in the world. MVP partners with Veteran volunteers to build a national research resource that combines genetic, lifestyle, military exposure, and health information to advance scientific discovery, improve healthcare, and support the development of more personalized approaches to disease prevention and treatment for Veterans.

The Management Analyst will provide strategic planning, operational coordination, process improvement, and continuity-of-operations support to MVP leadership during a period of significant program activity and organizational growth. This position will work closely with program leadership to support strategic planning initiatives, coordinate operational activities, document and improve business processes, facilitate stakeholder engagement, and implement tools and workflows that enhance organizational efficiency and effectiveness. The successful candidate will help translate strategic priorities into actionable workstreams, support cross-functional coordination, document institutional knowledge, and assist leadership in managing a portfolio of strategic initiatives and process improvement efforts through effective use of Microsoft 365 collaboration and workflow tools.

This is a full-time (40 hours/week), 100% remote position. It is currently funded through September 29, 2026 under the current contract period of performance, with potential for extension into the next option year based on contract continuation and program needs.

• Coordinate and help drive strategic planning activities, including development of pre-meeting materials, stakeholder outreach, facilitation support, documentation of decisions, action tracking, and follow-up activities necessary to move planning outcomes into implementation.
• Assist leadership in translating strategic planning outcomes into actionable workstreams, implementation plans, milestones, and deliverables.
• Track action items, deadlines, dependencies, and priorities across multiple initiatives and stakeholders.
• Facilitate communication and coordination among distributed teams, program leadership, and field-based stakeholders.
• Assess existing business processes and operational workflows to identify opportunities for increased efficiency, consistency, and effectiveness.
• Document processes, workflows, business rules, and operational procedures through process maps, SOPs, guidance documents, templates, and job aids.
• Develop recommendations to streamline routine program office activities and improve operational performance.
• Support continuity-of-operations efforts through documentation of institutional knowledge, workflows, decisions, and recurring operational activities.
• Assist with management of recurring program office activities, including tracking personnel requests, staffing actions, budget-related submissions, communications, and other administrative workflows.
• Develop and maintain tracking tools, SharePoint-based solutions, document repositories, and workflow management resources.
• Collaborate with technical staff and SharePoint administrators to identify opportunities for automation and process improvement using Microsoft 365 tools such as SharePoint, Forms, Lists, Teams, and Power Automate.
• Prepare executive summaries, status reports, briefing materials, meeting notes, and leadership updates.
• Monitor implementation progress and ensure timely follow-up on assigned actions and decisions.

• Bachelor's degree in business administration, public health, research administration, organizational development, management, or a related field.
• Minimum of four (4) years of experience supporting complex programs, organizational initiatives, strategic planning efforts, or business operations.
• Experience coordinating activities involving multiple stakeholders, competing priorities, and cross-functional workgroups.
• Experience evaluating business processes and workflows and developing recommendations for operational improvement.
• Experience creating SOPs, process documentation, workflow diagrams, guidance materials, templates, or knowledge management resources.
• Strong organizational, analytical, facilitation, and problem-solving skills.
• Strong written and verbal communication skills, including meeting coordination, stakeholder engagement, executive-level communications, and documentation of decisions and action items.
• Proficiency with Microsoft 365 applications, including SharePoint, Teams, Excel, Word, and PowerPoint.
• Ability to work independently while managing multiple priorities in a dynamic environment.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the United States.

• Experience supporting strategic planning initiatives, executive leadership teams, or organizational transformation efforts.
• Experience using SharePoint, Microsoft Lists, Forms, or similar workflow tools to support business process improvement and operational efficiency..
• Familiarity with Microsoft Power Platform tools, including Power Automate, Power Apps, Power BI, Forms, or related workflow automation tools.
• Experience developing process maps, workflow analyses, business requirements, or operational improvement recommendations.
• Experience supporting federal government, healthcare, research, or Veterans Affairs programs.
• Lean Six Sigma, Prosci, PMP, or similar process improvement certification(s) would be helpful.

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation.

We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day.

Founded: 2012Employees: 300+ nationwide

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.