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Bell Captain (Full Time)

Loews Hotels & Co

Black Canyon City, AZ • On-site

Full-time

Medical, Retirement, PTO

Posted 11 days ago

Loews Hotels rating

6.9

Company rating: 6.9 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

34th of 109 rated hotels

Job description

Recognized as an AZ Central Top Workplace, Loews Ventana Canyon Resort offers careers at a luxury resort in Tucson's Catalina Foothills. Team members create memorable stays for guests seeking relaxation and adventure across 398 guest rooms, five dining outlets, spa, recreation, and event spaces.
Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer:
  • Competitive health & wellness benefits, 401(k) & company match
  • Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
  • Training & Development opportunities, career growth
  • Tuition Reimbursement
  • Pet Insurance
  • Team Member Hotel Rates, other discounts, perks & more
  • Complimentary meals in Team Member Café while working
  • Golf discount at The Lodge at Ventana Canyon
  • Community volunteer opportunities
  • Benefits are subject to eligibility and may vary by position

What We're Looking For:
A confident and service-driven Bell Captain who will lead our Guest Services team in creating seamless, memorable experiences for every guest. You'll be the go-to ambassador for hospitality excellence-managing daily operations, inspiring your team, and ensuring every interaction reflects Loews Hotels' commitment to warmth and professionalism. If you thrive in a fast-paced environment and love making guests feel valued from the moment they arrive, this is the role for you.
Who You Are:
  • Natural Leader: You bring a positive, approachable presence that motivates your team and sets the tone for exceptional service.
  • Guest Experience Champion: You anticipate needs and go above and beyond to create unforgettable moments for guests.
  • Clear Communicator: You engage confidently with guests, team members, and other departments, ensuring clarity and professionalism.
  • Adaptable Problem Solver: You stay calm under pressure, pivot quickly, and find solutions that keep operations running smoothly.
  • Detail-Oriented & Reliable: You take pride in maintaining high standards and delivering consistent results.
  • Veterans and military spouses encouraged to apply.

What You'll Do:
  • Lead and manage the Bell Team's daily operations, including scheduling, timecard approvals, and training.
  • Welcome and assist guests upon arrival and departure with professionalism and courtesy.
  • Safely handle and transport luggage, baggage, and packages; ensure secure storage when needed.
  • Provide detailed information about rooms, amenities, and hotel facilities; address guest inquiries promptly.
  • Communicate hotel emergency procedures when necessary.
  • Promote hotel services, dining options, and local attractions to enhance the guest experience.
  • Coordinate with other departments-Front Desk, Valet, Concierge, Housekeeping-to ensure smooth operations.
  • Maintain cleanliness and proper condition of all equipment and work areas.
  • Regular attendance in conformance with standards.
  • May be required to work varying schedules to reflect business needs.
  • Required to attend all mandatory training sessions and meetings.
  • Perform other duties as assigned.

Your Qualifications Include:
  • High school diploma or equivalent work experience.
  • Minimum one-year (1) leadership experience in a hospitality or customer service role preferred.
  • Strong verbal communication skills required.
  • Ability to lift items in excess of 75lbs required.
  • Experience in a hotel or resort environment preferred.

Who You'll Supervise:
  • Bell Persons

What Loews Hotels employees say

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About Loews Hotels & Co

Sourced by ZipRecruiter

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

New York, NY, US

Year founded

1960

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