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Description

Volunteer & Outreach Manager

Full-time, Salaried

Position Summary:

The Volunteer & Outreach Manager is responsible for the Center's diverse and dynamic volunteer program. The Volunteer & Outreach Manager cultivates relationships with corporate, religious, academic, community and individual volunteers to meet the increasing ongoing services and special project needs of the Center. A successful Volunteer & Outreach Manager utilizes best practices in volunteer management that results in a growing volunteer force with deeper engagement and commitment to the CMC mission. This position includes an option to work from home on occasion.

Accountability:

The Volunteer & Outreach Manager is accountable to the Director of Communications and Development.

Qualifications:

• BA/BS Degree or other degree with equivalent experience.
• Volunteer Management or related experience (2 years' experience working with volunteers is required).  
• Demonstrated ability to present effective and compelling messages to individuals, groups and the public.
• Ability to effectively lead, facilitate, train and manage a group of individuals.
• Ability to maintain a high level of confidentiality across CMC.
• Be a creative, enthusiastic, highly motivated, self-starter.
• Willingness and ability to work a flexible schedule as needed.
• Excellent written and verbal/oral communication skills.
• Strong interpersonal skills and ability to work effectively with others as part of a team.
• Effective public speaking skills.
• Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, and appreciative manner.
• Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
• Strong computer skills, including experience with databases and social media strategies/analytics.
• Ability to behave as a professional representative of CMC and communicate the mission and activities.
• Knowledge of and sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.

Responsibilities:

Volunteer Management

• Recruit, interview, and assess volunteers to best use their gifts in service at the Center, for program services, special projects, or events.
• Provide orientation and training to individual and group volunteers.
• Identify and develop creative ways for partners and volunteers to connect with CMC.
• Develop and implement solutions to address the Center's growing need for volunteer tutors. 
• Maintain supportive contact with volunteers to assist them as needed to foster their continued involvement.
• Meet with staff to identify CMC volunteer needs and projects.
• Ensure staff and board are adequately trained to work effectively with volunteers.
• Collaborate to coordinate volunteers for CMC events and activities.
• Identify and implement a volunteer stewardship initiative in order to increase volunteer life cycle.
• Set strategic goals and measurement for the volunteer program and ensure organization-wide commitment to volunteers and the volunteer program.
• Coordinate with Facilities to identify and carry out property improvements projects with volunteers and to assure their safety/security.
• Assist with preparing birthday cards and mailings to celebrate milestones in hours and years of service.  
• Tracking and reporting: 
• Maintain an accurate volunteer schedule with visibility for staff
• Maintain updated files on all volunteers 
• Conduct criminal background checks on all volunteers
• Provide record of service hours for each volunteer
• Report the number, type value and impact of volunteers annually
• Provide bi-monthly reports to the board of directors
• Track and report out volunteer life cycles indicating trends and patterns

Outreach

• Identify and participate in opportunities to share CMC programs and volunteer opportunities including speaking engagements, fairs, lunch-and-learns, open houses, and events.
• Collaborate with community partners and businesses for greater awareness and engagement.
• Develop partnerships with organizations and foster ongoing relationships.
• Facilitate and engage staff members and the Outreach Team to maintain an active presence in the community through presentations, displays and volunteer fairs.
• Create and implement a system to track outreach efforts including conversion.
• Collaborate in the development of newsletter stories, electronic communication, messaging and outreach tools and strategies.
• Use print, social media, media, tours and other means to communicate volunteer opportunities.
• Collaborate with the Marketing & Communications Manager to execute the Center's social media strategy.

General Agency Duties

• Be able to explain CMC program information to students, clients, residents, volunteers and others in the community.
• Maintain clean and organized facilities including the storage and archives.
• Assist with the shared staff responsibilities for security of the clients/volunteers and building.
• Perform other duties as requested/assigned.  

Physical Work Requirements

• While performing the duties of the job, the employee is regularly required to talk and hear. 
• The employee regularly is required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements. 
• The employee occasionally lifts and/or moves up to 40 lbs.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

I have read the job description and understand the responsibilities I am assuming in accepting this position.

_________________________________ _______________________

Name Date

Established: 1996,

Reviewed/Revised 1/05, 1/06, 5/07, 6/10, 5/11, 6/13, 8/14, 4/15, 9/15, 4/18, 10/18, 8/2021, 11/2023

Requirements

Qualifications:

• Knowledge of the education resources and programs available in Linn County and surrounding areas.
• Ability to speak other languages.
• Ability to maintain confidentiality concerning volunteers, clients, students, children, and staff or agency business.
• Excellent written and verbal/oral communication skills.
• Strong interpersonal skills and ability to work effectively with others as part of a team.
• Ability to develop rapport with people of all ages, backgrounds, and economic resources, and to treat others in a friendly, courteous, and appreciative manner.
• Strong decision-making skills
• Flexibility and ability to handle stress and new or undefined situations.
• Ability to address conflict and problem solve.
• Strong organizational skills with ability to prioritize projects and tasks.
• Ability to work with minimal supervision, take initiative, and manage multiple projects with changing priorities.
• Computer skills, including experience with Microsoft Office Suite and databases, and/or ability to learn new software and systems.
• Behave as a professional representative of CMC and communicate the mission and activities.
• Knowledge of and sensitivity to issues related to literacy, immigrants, refugees, women, poverty, and mental illness.
• Commitment to the CMC mission and the values of the Sisters of Mercy.

Physical Work Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear. 
• The employee regularly is required to stand, walk, sit for extended periods of time, work at a computer, and engage in repetitive hand and/or wrist movements. 
• The employee occasionally lifts and/ or moves up to 40 lbs. 
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.