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IT Service Desk Specialist, Level III Summary:
3 Reasons Consulting is seeking a customer-focused and technically skilled IT Service Desk Specialist – Level III to support end users across software, hardware, and network environments. This position will primarily support systems on the Non-Classified Internet Protocol Router Network (NIPRNet) and may work across multiple departments including Desktop Support, Asset Management, and Knowledge Management. The ideal candidate will possess expertise in Windows 11, experience resolving user support tickets, and strong communication skills to deliver high-quality service in a fast-paced IT support environment. Services to be performed include, but are not limited to:
Respond to and resolve trouble tickets in a call center or deskside support environment
Provide technical support for Windows 11, software, hardware, LAN/WAN, VPN, and wireless networks
Clearly communicate technical solutions in a user-friendly and professional manner
Deliver one-on-one end-user training as needed
Assist Network Technicians with escalated issues
Troubleshoot and resolve issues with network-connected printers
Maintain and report on hardware and software inventory data
Support the configuration, installation, and testing of authorized IT equipment and peripherals
Maintain workstation/laptop operational baselines in accordance with DHA and DoD policy
Escalate unresolved technical issues to the appropriate Military Health System (MHS) ServiceNow assignment group
Participate in integration, asset management, and knowledge management projects as needed Required Education and Experience:
Bachelor’s degree or equivalent experience
Experience supporting Windows 11 operating systems in an enterprise IT environment
Prior experience in help desk, desktop support, or service desk roles
Experience supporting military or federal health IT environments is a plus Required Certification(s):
Must meet DoD 8570 IAT Level II requirements, typically satisfied by:
CompTIA Security+ CE, plus
An approved Computing Environment (CE) certification (e.g., Windows 11/Server certs) Clearance Level:
Secret clearance required; a background check will be conducted. Skills and Competencies:
Strong problem-solving and technical diagnostic skills
Excellent written and verbal communication skills
Familiarity with ServiceNow or other ticketing systems
Understanding of DoD/DHA IT policies and procedures
Ability to prioritize and resolve issues in a high-volume environment
Benefits at 3 Reasons Consulting:
Company-Paid Benefits: Short/Long Term Disability Basic Life Insurance Direct Payroll Deposit Leave Accrual Holidays 401(k) Match Employee / Company Shared Benefits: Additional (Voluntary) Life Insurance 401(k) Medical Coverage Dental Coverage Vision Care Plan Flexible Spending Account Plan An Equal Opportunity Employer
3 Reasons Consulting is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination or harassment and hold all 3 Reasons employees accountable to protect this mission. We do not discriminate on the basis of race, color, gender, religion, national origin, sexual orientation, age, marital status, veteran status, military status, disability status, or any other characteristic protected by federal, state, or local law. All applicants will receive consideration for employment without regard to protected bases.